IT Director, Project Management, Healthcare IT

STEVEN C. HANSEN

***** **** **** *****, *****, FL 33647 email: *****@*************.***

** ********* *****, ***** *****, OR 97524 Phone: 408-***-****

Senior IT Strategist, Project & Program Manager – HCM, ERP, EMR

EXPERIENCE SUMMARY

Senior IT professional offering more than 25 years of global IT and project / portfolio (PMO) management experience

within manufacturing, healthcare, bioscience, retail, insurance, lottery & digital gaming, financial, and consulting

services. Results focused leader and “big picture” thinker with record of managing global IT organizations and

delivering large-scale, mission critical projects on time and on-budget. Demonstrated ability to develop trusted

relationships with peers and senior executives. Consistently delivered tangible dollar savings to capital and

operating budgets. Experience & strengths include:

PMO: Project and Portfolio Management Delivery Methodologies: PMI, PMBoK, CMM/I

Application and infrastructure management C-level and Board: strategy development and

member

Contract & Risk Management, Audit, Legal, HIPAA

IT Governance, KPIs, IT Scorecard, Metrics,

RACIs

Data center, network, help desk management Managing onshore, near-shore and off-shore staff

Data Center consolidation and migration SDLC: planning, development, testing, execution,

QA

Cost containment & optimization

Application, data center and network

outsourcing

Plan, direct, coordinate and manage staff Strategic planning and business re-engineering

Vendor management: scope, selection, staff International IT and business expertise

EHR/EMR selection, integration & Revenue Cycle / Clinical / Patient Care

implementation implementations

PROFESSIONAL EXPERIENCE

Definitive Consulting Group LLC, Tampa, FL 2004 – Present

OWNER / PROGRAM MANAGER / CIO

Founded Definitive Consulting LLC, and co-founded vorCOMM Communications LLC. Both firms provide IT

program, project and infrastructure management, telecommunications optimization, and IT consulting services.

Key Results and Key Clients:

• Responsible for pre-sales and post-client management, SLAs and support.

Managed client projects, teams and IT organizations: PMO / IT Governance creation and management, IT

application development and support, data center operations, IT strategy, web site development and design.

IT Strategy, Telecom Optimization, Project Management.

Optimized telecommunication costs for many organizations resulting in an average savings of 25%.

CIO/DIRECTOR IT: Cooper

Human Systems, Nashua, NH

Directed the IT infrastructure and business application functions supporting Cooper Human System, a

consulting and research firm that specializes in bioscience medical research and systemic disorder modeling to

find cures for immune related diseases (identifying effective combinations of treatments and cures for diseases

that progress over extended periods of time).

Developed and implemented the company’s application and technical infrastructure, including security,

telecommunication / network, operations, policies and procedures.

Responsible for consulting engagements (sales, client management, client delivery).

Responsible for company financial planning and control including financial analysis reporting to key

stakeholders (internal, Board, Investors), HR policies and procedures, and insurance management.

STEVEN C. HANSEN Page 2

Definitive Consulting Group LLC, Tampa, FL (continued)

DIRECTOR, INFORMATION

TECHNOLOGY: Healdsburg District Hospital, Healdsburg, CA

Managed the conversion and implementation of Cerner’s CommunityWorks Clinical EHR suite,

including: ADT, clinical, billing & revenue cycle, patient care, ambulatory, ICU, ED, Critical Care, payers,

providers.

Implemented MedHost/HMS Human Capital Management: payroll, cost categories, pay & labor rules,

time & attendance, time clocks, Talent & Performance Management. Managed the integration of payroll into

Microsoft Dynamics GP (Great Plains) and ADP.

Managed the implementation of Meaningful Use Stage 1, including Health Information Privacy and

Security in support of Medicare and Medicaid EHR Incentive Programs.

Managed the implementation of Microsoft Dynamics GP (GreatPlains) ERP suite: Finance, HR,

Materials Management.

Managed data center, network, help desk, technology services, Infrastructure and security.

SENIOR PROJECT MANAGER,

HMS: Mat-Su Medical Center, Palmer, AK

Managed a staff of 15.

Managed the conversion of hospital clinical, billing & revenue cycle, and patient care systems to the

HMS hospital suite. Managed the design, build, workflow, test functions, and GE PACS and HL7 integration.

Managed the implementation of Meaningful Use initiatives supporting electronic health records (EHR).

DIRECTOR, CORPORATE

PMO AND IT APPLICATIONS: The Atlantic Lottery Corporation, Moncton, NB Canada

Directed the IT application systems and Corporate PMO for the Lottery. Yearly budget

responsibility of $200 million.

Managed a staff of 75+ (internal, outsourced, and external vendors).

Managed the Lottery’s IT application systems development and support projects (Ticket Lottery, Digital

Gaming, Destination, Harness Racing, and back-office applications – HR, Finance, etc.).

Established and managed the Corporate and IT PMO & Governance process (technical, infrastructure,

application, business) for portfolio and project management from project vision, initiation, planning, tracking,

execution, and closure. Included formal change control, resource allocation, testing, and release management

procedures. Increased project on-time delivery by 10%.

Implemented a company-wide Program Management and Process Standardization Model to support

company reorganization.

DIRECTOR, IT APPLICATIONS

& PMO: Queens Health Systems, Honolulu, HI

Directed the IT application systems for the Queens Health Systems hospitals and other business

entities, including EPIC, Logician, McKesson PACS, Siemens, GE, KPI (data warehouse), Hyperion, and

Kronos. Yearly budget responsibility of $30 million.

Managed a staff of 55, including IT and healthcare professionals (nurses, physicians, ancillary staff).

Renegotiated vendors contracts and saved $700,000 annually.

Managed the build & implementation of EPIC in support of Revenue Cycle, Clinical, and Patient Care

functions.

Based on PMI / PMBoK process, established the Corporate and IT PMO & Governance Process

(technical, infrastructure, application, business). Included: vision, initiation, planning, tracking, execution, closure,

formal change control, resource allocation, testing and release management procedures, and a formal Change

Management process.

Developed IT policies, procedures and training for hospital and professional staff (MDs, RNs, labs,

clinics).

Implemented Oracle's PeopleSoft ERP: Finance (AR, AP, and AM), HR (HCM-9.1), Supply Chain

(Purchasing, eProcurement). Implemented a comprehensive Change Management process. Included Labor

Rules, Talent management, Workforce Management, PeopleTools, Payroll, Kronos interface.

Implemented Kronos: Time & Attendance; Scheduling; Payroll; Time Clocks.

Risk Management: IT & HIPAA Security Officer; IT liaison to auditors; IT Policies and Procedures

oversight.

CIO/IT DIRECTOR:

FloralSource International, Eagle Point, OR

Managed the IT application systems for this global florist telegraph service provider, including internet

based e-commerce services, data center and network operations, and outsourced service providers.

STEVEN C. HANSEN Page 3

Duty Free Shoppers (DFS) Group Limited, San Francisco, CA 2002 – 2004

SR. DIRECTOR IT – GLOBAL TECHNICAL SERVICES

Directed the global IT Technical Services organization for DFS, a multi-billion dollar global luxury duty-free retailer.

Yearly budget responsibility of $18 million. Responsible for managing global data center operations, network and

telecommunications (WAN / LAN), server based applications (email, HR, finance, internet), POS and e-commerce

retail applications, desktop support, and helpdesk support. Managed a diversified staff of 65 located in 17 countries.

Key Results:

Delivered $3 million in savings by rightsizing the global IT infrastructure organization, renegotiating vendor

contracts, and outsourcing select functions to an offshore India-based firm.

Implemented the global IT PMO and governance process for portfolio and project management from project

initiation, planning, tracking, execution, and closure. Included formal change control, testing and release

management procedures. Implemented balanced scorecard, SLA and metrics reporting. Based on PMI / PMBoK

process.

Managed the migration & outsourcing of global data center operations to a consolidated data center in

Singapore.

Outsourced global WAN / LAN, Internet and security management and monitoring, and server based

applications. This included data and application integration to external vendors and service providers.

To accommodate corporate growth and expansion, rearchitected the global WAN into a private IP topology,

delivering 95% increased bandwidth at only a 20% increase in cost.

Rearchitected and outsourced global WAN / LAN, Internet, security, and server based applications.

Implemented Microsoft Windows 2000 Active Directory Services (ADS).

Managed infrastructure applications including email (Exchange) Human Resources (PeopleSoft), Finance

(ORACLE), and the corporate Internet.

Implemented a PC leasing program refreshing 3,500 PCs globally.

Outsourced technical services support in Singapore and San Francisco.

3Com Corporation, Santa Clara, CA 2000 – 2002

VICE PRESIDENT – WORLDWIDE IT APPLICATIONS AND SYSTEMS DEVELOPMENT AND SUPPORT

Directed the global IT applications development organization for 3Com, a multibillion dollar networking, wireless,

carrier, and broadband manufacturer. Part of the senior IT team that created a technology organization that was

named number 1 in Information-Week 500. Yearly budget responsibility of $40 million. Managed a diversified

staff of over 300 IT professionals. Member of the corporate Operating Committee.

Key Results:

Managed the IT organization that provided centralized applications development & support for global

3Com.

Managed the outsourcing of applications development and support to offshore India-based organizations,

resulting in a 35% improvement in labor costs.

Delivered $2.5 million in cost savings through aggressive negotiation of vendor contracts.

Implemented a corporate PMO and Governance process for portfolio and project. Included formal change

control, testing and release management procedures, balanced scorecard, SLA, metrics and executive reporting.

Included the creation on SAP’s Competency Center. Based on CMM/I process, attaining Level 3 certification.

Created new IT development and support organizations for 3Com’s Palm and US Robotics spin-offs.

Directed the Core Systems Strategy project, which reduced the IT budget by 40% in 10 months.

Managed the implementation of the Planet Project, the largest global Internet online poll ever undertaken.

STEVEN C. HANSEN Page 4

Reader’s Digest Association, Pleasantville, NY 1997 – 1999

VICE PRESIDENT – TECHNOLOGY OPERATIONS AND IT DEVELOPMENT AND SUPPORT

Recruited to streamline costs and direct the global IT applications development and infrastructure organization for

Reader’s Digest, a multi billion-dollar direct marketer and publisher. Given added responsibility of directing global

data center operations and network services. Yearly budget $56 million. Managed 250 global IT professionals.

Key Results:

Managed global IT application systems, IT data center operations, and network infrastructure (mainframe,

web, server, mid-range) for Reader’s Digest and its subsidiaries (QSP and Good Catalogue).

Re-engineered Reader's Digest IT organization focusing on IT outsourcing and data center consolidation,

saving $30 million annually. This was in conjunction with maintaining the same service levels.

Implemented the IT Program Management Office (PMO) including balanced scorecard reporting.

Reduced IT operating budget by 10% in first 9 months, 25% in first 18 months .

Insurance Value Added Network Services (IVANS), Greenwich, CT 1996 – 1997

DIVISIONAL VICE PRESIDENT

Technology Solutions Company (TSC), Chicago, IL 1993 – 1996

SENIOR PRINCIPAL

MasterCard International, Saint Louis, MO 1991 – 1993

ASSISTANT VICE PRESIDENT, PROJECT OMNI

Citicorp Services Inc., Tampa, FL 1987 – 1990

DIRECTOR INTERNATIONAL TECHNOLOGY PLANNING; 1990

ELECTRONIC INTERFACE OPERATIONS HEAD; 1988 – 1990

MANAGER OF SYSTEMS PLANNING; 1987 – 1988

Price Waterhouse, Miami, FL 1984 – 1987

SENIOR CONSULTANT

EDUCATION

BOSTON COLLEGE – Chestnut Hill, MA

B.S. – Computer Science (major) and Marketing (minor).

PLATFORM, SOFTWARE AND TECHNICAL EXPERIENCE

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