Customer Service

JESSICA MOTEN

**** ******** ******* ****, ** ****7 313-***-**** *.*******@*****.***

Summary

My education and professional background has provided me extensive

organizational and managerial experience; promoting an organization's products

and services. For instance, I have worked in customer service for about six

years now. I enjoy working with the general public. Resolving complaints to

ensure customer retention and satisfaction.

Computer Skills

Skills

Word 7.0, Adobe Acrobat 6.0 Standard, and basic Excel data entry. Typing speed 30-

35 W.P.M.

Certifications

CNA course included 40 hours of classroom and skill lab time with 50 hours of

clinical training time which was taken at Evangelical Home-Saline 440 Russell

St. Saline, MI 48176.

Experience

04/2014- Customer Service, Minacs-Netflix

02/2015

I was responsible for taking incoming calls, handle billing, technical support.

01/2012- Student Assistant, Wayne State University

01/2014

General office duties; which include. Greeting guest, answer incoming calls, filing, and fax.

Education

08/2012- B.S., Wayne State University

01/2014

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