Customer Service Support

Sargiz Sakoomoshabad

**** ****** ***, *** *** Cell: 408-***-****

San Jose, CA 95136 ***********@*****.***

Objective

To obtain conduct maintenance, evaluation, repair, and support of computer

technology systems to meet business needs and support the organization in

reaching its goals.

Summery

. Highly skilled in problem solving, customer relations, negotiating, and

quality process management. Effectively manage multiple tasks and

adapt to constant changing priorities; comfortable with time lines and

fast paced environments.

. Proficient in the use of tactical network equipment, wire schematics and

technical manuals to return equipment to operational status.

. Known as results-focused leader successfully managing technical

activities in a large-scale environment.

. Exceptional customer service skills, account management, follow up, and

sales.

1 Experience:

Help Desk Administrator,

1/24/14 to present

StrongView Systems (Full Time)

Support Mac OS X and Windows XP/Vista/7 in a Windows 2003 AD

corporate environment

utilize Symantec Ghost to deploy/redeploy systems (not just usage

but image creation as well)

Troubleshoot and resolve PC hardware, software, and printer issues.

Smartphone setup and administration

-administration of VoIP phone system - experience with Mitel PBX

24x7 on-call duty for internal system monitoring and issue

resolution

train employees on computer hardware, software, and phone system

usage

Support for remote and traveling employees (laptops, wireless, cell

phones, etc.)

Communicate with vendors, as required, for troubleshooting and

scheduling maintenance.

Provides first level support for multiple enterprise applications

including Google suite, WebEx, Microsoft Office. Manage and

Administer Google Enterprise app for company, Email, Calendar,

Groups. Manage and administer WebEx application. Monitor and Manage

Company Wifi.Monitor and maintain company alert system for any issue

on servers.

Information Technology Specialist

2 ePC IT Solutions (Contractor)

10/2013

to 01/23/14

Provide remote support for small to mid-size businesses. Support and

maintain users in Active Directory Server 2008 and Server 2003, Join and

maintain MAC and Windows users in Active directory. Support and maintain

users email account in Exchange server 2010 and Exchange 2013. Support and

troubleshoot Outlook and Calendar for corporate level. Maintain and

troubleshoot Windows 7 and Windows 8 and MAC users. Diagnose and repair MAC

products. Support and maintain Enterprise Wifi connection for employee.

Manage and troubleshoot network connections. Support VPN connections on MAC

and PC.

2 Service Desk Support Specialist

3 Genentech (Contract)

03/2013 to

10/2013

1 Provide onsite and/or remote technical support

to Genentech end users. Troubleshoot multiple computer platforms:

Macintosh, Windows, and PDAs. Provide first level support for

multiple enterprise applications including: e-mail,

calendar/scheduling, word processing, spreadsheets, presentations,

Internet browsers; as well as department-specific specialized

applications. Familiar with network configurations: LAN, WAN,

wireless, VPN. Provide support for mobile users who work at home,

travel, or work from a remote office, using remote console software

such as PC Anywhere or LAN Desk. Troubleshoot networked and local

printers. Identify and resolve hardware and software application

conflicts. Open and close service requests, as well as manage the

classification, assignment, tracking, and completion of requests.

Coordinate with other CIT staff in the completion of requests.

Ensure that resolutions are consistent with standards and do not

introduce additional conflicts. Join and troubleshoot Mac and

Windows connections to Active Directory. Provide support for Google

enterprise applications. Support VPN connection.

2 Technical Support Supervisor

1 Fry's Electronics, San Jose, CA

08/2008-08/2012

2

3 Support and fix Mac and PC systems. Managed

daily repair in team and making daily service sells everyday based

on company's assigned projection. Test and Quality check on returns.

Diagnostics and troubleshooting laptops and desktops. Researched and

maintained new suppliers. Provided assistance in customer service

department. Worked with managers on special projects and making

goals on repairs. Support and Troubleshoot Mac and Windows systems.

Repair and diagnose Mac and Windows Laptops and PCs.

4

Education

Devry University,

5 B.S in Computer Information System; Security (expected xx/2015)

Certifications,

. MCSA Windows Server 2003

. MCSA Windows 7

. MCITP: Enterprise Desktop Support Technician on Windows 7

. Microsoft Certified IT Professional

. Microsoft Certified Technology Specialist

. Apple Certified Support Professional

. Apple Certified Macintosh Technician

. A+

. Network +

Languages:

. Farsi

. Turkish

. Azerbaijani

. Assyrian

. English

Technical Skills

. Operating Systems: Microsoft Windows (XP, Vista, Seven), Mac OS X

. Applications: Microsoft Office Suite, Outlook

. Help desk Operations;

. Information Storage; Data Integrity/Recovery; Disaster Recovery

Planning

. Regulatory Adherence

. Contingency Planning; Business Impact Analysis; Risk Assessment; Cost

Benefits Analysis

. Staff Training and Development; Customer Relations

. Quality Assurance

. Network & Systems Security

References available upon request

Contact this candidate