Manager Service

M. Todd Horst

* ******* *****

Lititz, PA *****

717-***-**** Cell

****.*******@*****.***

Objectives: High-Spirited individual seeking a creative workplace

environment, where the staff believes that they offer an outstanding

product or service. My ideal employer serves their clients by providing

superior results with an attention to every detail. A successful employee

demonstrates that attitude must rival aptitude in daily work.

Summary of Qualifications:

Client Support Experience:

. Initiate contacts with Client to coordinate details on work projects

. Manage client inquires, scheduling, and satisfaction

. Facilitate a client-friendly atmosphere for new installs, while

minimizing inconvenience to end-users

Office Support Experience:

. Manage bookkeeping: including Client billing, Vendors payments, Manage

Bank accounts

. Act as Personal Assistant to company executive officers

. Assist in creation of Project proposals

. Manage office resources, inventory and supplies used in daily

operations / Coordinate re-orders

Other Applicable Experience:

. Evaluate & Assess End-User feedback for Solutions refinement

. Create Proposals & Document work projects as needed

. Evaluate potential resources for future of business operations

Computer Experience:

. Windows & MAC

. Microsoft Office

. QuickBooks, Microsoft Office

. Install, Train, & provide support for Microsoft Productivity software

Dean Design Marketing Group, Lancaster, PA: Operations Specialist June 2014 to Present

< Manage finances: A/P, A/R, banking, financial reporting

< Manage property logistics for Lancaster office

Sharp Innovations, Inc., Lancaster, PA: Operations Manager March 2013 to June 2014

< Manage finances: A/P, A/R, Banking, Collections, Dispute

resolution

< Financial Analysis & Reporting; Assist with Annual Budget

creation

< Coordinate HR: New Hire Orientation, Records Management,

Insurance oversight

Beacon Technology, Lancaster, PA:

Operations Specialist November 2012 to March 2013

< Manage finances: A/P, A/R, banking, financial reporting

< In-house Systems & Resource Manager for Graphic Design &

Marketing Accounts

Sales, Support & Training Specialist January 2000 to March 2013

< Manage Service for Windows / Network App. Help-Desk

< Act as Liaison between Clients and System Developers

< Coordinate Software Sales, Installation, and Training for new

clients

NEUSA Technology, Lancaster, PA: Implementation & Support Specialist

August 1986 to December 1999

< Manage Service for National Software support center for 16 State

region

< Coordinate Software Development & Implementation / On-Site

Installs

< Develop and Manage Intern Program

Other Part-Time Endeavors:

Folk Craft Center, Shoppes, Bed & Breakfast: Finance & Marketing Manager

October 2000 to Jan 2005

< Manage Financial & Marketing Operations of family business

< Transition businesses from Net loss to yearly revenue growth of

10%

Gospel Music Assoc. - Seminar in the Rockies: Transportation Coordinator

for Annual Event (volunteer) July 2000 to July 2009

< Managed Transportation logistics between Denver & Estes Park for

1-week event

< Organized schedule for 6 transportation vehicles & 15 shift-

drivers, to transit Event Speakers & Musical groups between

Airport, Event Venue, and Local Accommodations

< Provided daily re-assessment of scheduling needs, as required by

changes to Airline schedules, personnel variations, & other

logistics variations

Education: Millersville University, Millersville, PA. BS Computer

Science, minor in Business.

References available upon request

Contact this candidate