Customer Service, Medical Assistant, Receptionist

MICHELE DE AUGUSTINIS

*** ******** ******

Oakland, NJ 07436

201-***-**** ********@*****.***

Professional Profile

Career Objective

To obtain a challenging and diversified position where my medical knowledge, along with my office skills

will enhance any company’s productivity. A strong interest in pursuing professional development

opportunities, including specialized training and licensure in the organization’s growth areas.

Summary of Skills

Experience with appointment scheduling and receipt of payment/ billing

Computer proficiency in Microsoft Word, EMR software, Excel, E-mail and Internet

Strong clinical background including surgical assisting and Biometric Screening

Comprehensive knowledge of medical terminology, physiology, conditions and treatment

options

Employ tact, compassion and medical insight to reassure and calm patients

Strong interpersonal skills and ability to make a positive first impression on potential

patients or customers

Maintain patient confidentiality

Professional Experience

Gleason Electric llc, Paterson NJ ~ 2010-Present~Front Desk Receptionist

Operate multi-line phone, use of computer for appointments, inventory of supplies, and billing

Shoprite Market, Englewood NJ ~ 2009-2010~Cashier/Baker

Storefront Cashier: Responsible for kind and courteous customer service, and proving Till at

days end

Bakery Department: Preparation and Sales of baked goods

Full Time Caretaker, Springhill FL ~ 2006-2010~Medical Assistant

Care of a failing parent who eventually expired

Leonard Joachim MD, Wayne NJ ~ 1995-2005~Medical Assistant/Internal & Pulmonary Medicine

Greet and prepare patient for examination, recorded vital signs for physician and set up room for

procedures

Instructed and performed patients on respiratory therapy which included PFT’S, Nebulizers,

Inhalers and various medications

Processed referrals to outside facilities

Inventory of office supplies and all medications

Corresponded with Pharmacies on a daily basis

Entrusted as key holder to open and secure premises

Education

BERDAN INSTITUTE, Totowa NJ ~ 1992-1993

Studied Medical Assisting/Office Administration and Clinical

Graduated with Honors, Diploma

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