Customer Service, Human Resources, Receptionist

M nica Hill G.

Personal

Information Cell Phone: 305-***-****

Address: **** ** ***** **. #***

Aventura, FL 33180

E-mail: ***********@*****.***

Date of Birth: October 4, 1979

Place of Birth: Guayaquil - Ecuador

Education Centro Educativo La Moderna (Guayaquil - Ecuador)

Graduation year (1997)

Quibio

Universidad de Especialidades Esp ritu Santo

(UEES) Guayaquil - Ecuador

Human Resources Administration

Others Microsoft Office (Word, Excel, Power Point, Outlook).

Strenghts: Positive attitude, resourceful, focussed on

achieving goals.

Languages English 95%

Spanish 100%

Professiona March 2012 - January 2015 Idealit Head Hunters (Own

l Business)

Experience

Company dedicated to recruitment of executive positions

from operational levels to management levels.

Recruitment of operational positions, middle positions,

senior levels and managers.

Head Hunting.

Search for sources of recruitment.

Taking psychological tests to candidates.

Development of psychological reports.

Presentation of three candidates to clients.

Description and analysis of the positions to be

recruited.

Customer Service.

Consulting in administrative HR department of various

companies (La Facultad, Santos CMI, Aceros Boehler,

Comercial Sucre).

January 2011 - March 2012 Seguros

Equinoccial S.A.

Human Resources & Administration Coordinator

Duties: Among my responsibilities were to ensure the

welfare of the employees of the company in terms of

internal customer service. Handling all HR subsystems

coordinating them with the headquarters in Quito.

Handling administration of the house where the company

is located.

Recruitment for all departments. Recruiting,

interviews, psychological testing (Sosia), use

different testing techniques according to the position,

checking references.

Development of psychological reports for a successful

selection and presentation of three candidates.

Preparation of all reports off payroll for Guayaquil.

Preparation of contracts of entry and promotion of

staff.

Inducement to staff on their first day of admission to

the company and organize induction with the heads of

the areas involved in the process.

Performance evaluation after three months and after

year.

Event planning for the company. Logistics, dealing with

suppliers, quotes.

Supervise the maintenance of the house and offices and

always be looking for new suppliers.

Covering the reception if this should fail.

Administrative coordination for new staff. Give them

the office, cell phones, PDA and everything they need.

Reason for leaving: Started my own business

September 2009 - January 2011 Meymor S.A.

Human Resources Coordinator

Duties: My biggest responsibility was to provide a good

service to our internal customers by making payment,

recruitment and training.

Developing payroll for variable compensation, since

there are different shops with different levels of

performance, which affects the calculation of the

payroll of each employee based on that income.

Preparation of payrolls. Balancing the statements of

suppliers, paying orders to suppliers. Posting payroll.

Perform delivery of payrolls and answer questions from

employees.

Perform recruitment for the company. Should recruit

people with the required specifications and conduct the

relevant interviews and in turn various psychological

tests (GCT, DAT1, 16 PF, Values, Caras, IC, etc.) make

a report based on the results of the tests. Once chosen

the right candidate an introduction to the company and

its position and its respective training and

preparation of contracts for new employees.

Carry out all procedures related to the IESS as

unsecured loans, withdrawals, payments of taxes. Ask

corresponding paperwork so that employees can use their

insurance and corresponding paperwork for employees who

left the company.

I took out evaluations staff to define their

performance and to identify their training needs and

based on the results a training plan was created. Were

also carried out assessments to measure the work

environment as a first step but not revealed because of

my departure.

Reason for leaving: Staff Reduction

October 2006 - August 2009 Gohill

Orthodontics Aventura, Florida

Receptionist - Administrative Assistant

Duties: My main responsibility was to provide good

service to our customers, increase production practice

and assist Dr. Gohill as an Assistant / Secretary.

Reply with high flow of calls and assist the client in

any need that arises from making an appointment to help

with dental insurance or any questions the client may

have regarding their finances.

Carrying out various market research to improve

practice.

I was part of a committee that creates ways to attract

new patients, maintaining relationships with other

doctors from various branches and keep our patients

happy creating programs where they benefit financially.

I was in charge of managing the economic incentive

programs for internal and external patients. Care to

Share Program and Patients Referring Patients Program.

Managing practice finances pertaining to patiens.

Preparation of contracts, receiving payments, handling

the books, etc.

Develop several daily percentages to calculate

production practice.

Attend the Dr. in his consultations with new patients,

create a harmonious environment around the patient and

help them find and create a payment according to their

needs.

Managing office agenda.

All kinds of secretarial work including letters,

reports, faxes, etc. Using Word, Excel and PowerPoint

and Orthochart which is a special program for

orthodontics.

In charge of the new program to help disabled people.

Choose charity treatments, bringing new ideas on how to

help people who need it most in our community.

Reason for leaving: Return to Ecuador

January 2001 - September 2004

Grupo Cartopel

Human Resources Assistant

Payrolls, conduct their delivery and respond to the

concerns of employees.

Give employees all relevant information about

insurance, loans, etc., and help them with any

questions or requests.

Carry out all procedures related to the IESS as

unsecured loans, withdrawals, payments of taxes. Ask

corresponding paperwork so that employees can use their

insurance and corresponding paperwork for employees who

left the company.

Preparation of liquidations of employees.

Preparation of employee vacation. (Calculations and

Payments).

Preparation of contracts for new employees.

Develop reports in Excel that helped to get better

results in the department.

Reason for leaving: Moving to USA

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