Project Service
Resume:
R ich Adams *****.****@*******.*** w ww.linkedin.com/in/richadams2 Cell:
P R O F E SS I O N A L S U M M A R Y
“ Leveraging people, process a nd technology to i ncrease productivity a nd profitabi l ity
t hroughout the enterpr ise.”
Highly accomplished Information Technology (IT) Executive Leader and t rusted advisor with extensive
experience directing globally distributed, multi-disciplined design engineering, and operational support
p rofessionals. Proven on-time and on-budget t rack-record of successfully initiating, planning and
delivering t ransformative technologies, and value-added services to a diverse set of businesses.
Demonstrated ability to successfully manage multiple complex, concurrent, projects using ITI L and PMP
best-practices adapted to internal governance and performance systems.
Business Cases, ROIs, Strategic Vision Financial Accountability, Budget
P lanning. M anagement.
Global Mat rix Organization Management. Mergers, Acquisitions, Divestitures,
Relocations.
Global Project and Resource Management. Business Continuity, Disaster Recovery.
C-Level Communications, Reporting, Supplier, Consulting Contract Management.
P resenting.
Talent Recruiting, Development, Outsourcing. Continuous Process/Performance
I mprovement.
Stakeholder Relationship Management. S/W-H/W Architecture, Capacity,
P rocurement.
C ARE ER H I G H L I G H TS
VP New Business and Operations, Smart Fuels/Precision Renewable Energy, FL
( 2008 – Present)
Capital investor in entrepreneurial venture to produce environmentally-friendly Biodiesel.
• Developed strategic ROI/risk analyses of new technologies and implemented BQ-9000 guided
operations.
• Managed integral relationships with federal/state/local regulatory agencies (IRS, EPA, DEP, and
USDA), strategic suppliers and buyers, and presented to state legislators and commissioners.
• Developed advanced MS Access/VBA application lowering drive-time costs by 50%. Piloting Azure
SQL backend.
• Deployed/managed Office 365 and hosted SharePoint for Office Suite, OneDrive and team site
collaboration.
VP of Global Distributed Engineering, McGraw-H ill, 2 Penn Plaza, NY
(1996 – 2006)
Fortune 500 company and global information services provider in the education (divested) and
f inancial services markets featuring brands l ike Standard & Poor's, Dow Jones, Platt’s, and J.D.
Power. Promoted 4x as integral contributor during 10 year global expansion & dramatic revenue
g rowth from $350MM to $950MM.
F U N C T I O N A L /P O R T F O L I O /P R O G RA M R E S P O N S I B I L I T I E S /A C H I E V E M E N T S
• Functional responsibility for all Microsoft client and server software products and related
client/mobile devices, server, network, storage and data center hardware assets. Financially
Accountable for annual $10MM expense plan, $40MM of assets, and executor of the Microsoft
E nterprise Contract.
R ich Adams *****.****@*******.*** w ww.linkedin.com/in/richadams2 Cell:
• Full ITSM oversight of 20,000 Microsoft client devices and 2,000 servers supporting 16,500 staff in
280 locations across 30 countries. Effectively led organization of 50 engineering and support staff in
C lient, Server, Messaging, Mobility, Data Center, Storage, Network, Tier 1 Help Desk, & Tier 2
Desktop Functional Teams.
• Dramatically increased standardization by reducing infrastructure complexity and supplier
variability while increasing operational consistency, lowering year-over-year asset costs, accelerating
p rovisioning, improving vendor provided support and training services, and securing favorable pricing
and discounts by negotiating Strategic Partnerships with Microsoft, HP (servers), Dell (client
devices/servers), EMC (SANs/storage), and Sun (servers).
• Initiated/implemented IT IL and PMP methodologies, organizational improvement programs and
performance measurement tools successfully leading the progression of IT through all phases of
I TI L/PMP Capability Maturity ultimately aligning IT with strategic business objectives delivering
consistent, t rusted results, and developing a high-performing, value-driven organization of global
technology professionals effectively utilizing industry best practices.
• Initiated/vetted business project/service requests, defined value/scope/risk, created/presented
business cases and project charters/plans then select, coordinate/mentor globally distributed resources
i n Dynamic, Matrix-Managed Project Teams executing numerous complex, concurrent, and
i nterrelated projects.
• Founding member of Business Partner Outreach program to align executive business and IT
leaders, standardize governance and project methodologies/procedures/templates, improve
Stakeholder Visibility and garner commitments, promote the business prioritization of IT projects,
d rive Business Requirements Definitions, and ensure business defined user acceptance and success
criteria and improve project integration efficiencies.
• Standing member of both Application and Infrastructure Governance committees guiding build-
vs-buy decisions, COTS software evaluations, r isk assessments, architectural designs, vendor
selections and partnerships, ultimately ensuring high-quality ROIs and business cases for executive
business/IT sponsor review and approval.
• Implemented Resource Allocation t racking dashboard to t ransparently manage project resource
loading, and implemented highly regarded inter-IT Mentoring Program to develop career-paths,
ensure/grow technical proficiencies, and increase available resources to deliver more projects without
adding new hires or contractors.
CA R E E R HI G H L I G H T S (C O N T I N U E D )
P R O J E C T /T E C H N O L O GY /O P E R A T I O N S H I G H L I G H T S /A C H I E V E M E N T S
• Charter leader of IT IL Service Catalogue management team that oversaw articulation of all IT
Service Strategies and Designs against measurable SLAs/OLAs, implementation of IT cost allocations,
i mproved transparency via automated reporting/dashboards, and ensured that service marketing and
performance communications plans provided meaningful and actionable information to all executive,
f unctional manager and project stakeholders.
• Led global Transition Task Force successfully consolidating technology stacks, and 250
engineering and support staff from all four primary McGraw-Hill business divisions Driving
E fficiencies, and Leveraging Talent and Best Practices.
• Primary project member responsible for build-out of 2 data center facilities (55 Water Street/NY @
35k sq. ft., Canary Wharf/London @ 5k sq. ft.). Implemented formal ITI L Data Center Operations
Change Management.
• Managed Infrastructure, Technology and Staff integrations in the Acquisitions of JD Power, Vista
Research, Capital IQ, and the Grow Network businesses representing combined $300MM in annual
R ich Adams *****.****@*******.*** w ww.linkedin.com/in/richadams2 Cell:
revenue. Opened 3 new domestic and 5 new international offices, and developed a standardized
technology footprint and deployment methodology allowing international IT staff autonomy.
I n fluenced corporate M &A teams gaining early IT representation for more comprehensive/accurate
r isk assessments, and technology integration cost estimates and schedules.
• Led effort to provide complete multi-site Disaster Recovery for all of Standard & Poor’s critical
l ine-of-business applications securing a $350MM revenue stream. Member of corporate Business
Continuity team and successfully enacted technology failover and disaster recovery procedures during
9-11, and 3-day Northeast Blackout (2003).
• Deployed robust and secure global mobility platform via MS RDS/OWA, Citrix, Nortel VPN, RSA
SecurID 2-factor Increasing Productivity of highly mobile workforce securely accessing remote virtual
desktops/applications.
• Implemented Remedy’s Service Desk for international follow-the-sun Call Center, and Asset
M anagement for 35,000 technology assets. Drove improvements in key ITIL Incident/Problem metrics
such as raising first-call resolution from 70% to 80%. Increased Client Engagement via surveys and
K PI Metrics Reporting.
• Initiated and gained approval for global, corporate level AD/DNS/DHCP/OU/Domain/Site/Group
Policy redesign of 4 forest/domain silos into single forest/single domain to Reduce Operations and
I nfrastructure Costs by $2MM.
• Proposed and led effort to consolidate underperforming $3MM Sun UNIX/Oracle silos onto
$1.5MM Sun scalar E10k and EMC SAN increasing compute/storage performance for $35MM School
Evaluation Services product.
• Implemented Email DR via MessageOne (Dell), and implemented KVS (Symantec) messaging
a rchival solutions to answer/satisfy SEC, NASD, and NYSE litigation holds/search Compliance.
• Implemented VMware Virtualization Lowering TCO of development, use-case and deployment test
servers along with standardized HP Blade servers to reduce server provisioning t ime, w/remediation
savings of $500k in first year.
• Successfully developed global (including multi-language) zero to minimum downtime new
p roduct/migration plans for over 10 years of Microsoft Desktop OS, Office Suite, Server OS and Server
Applications.
• Various PMO / I T Achievements (1985-1995). Additional career history, and references provided
u pon request.
Senior LAN / Systems Analyst, Smith Barney Shearson, NY
(1994 – 1995)
UNIX Programmer Analyst, Salomon Brothers, NY
(1991 – 1993)
Project Control Specialist, Harr is Corporation, NY
(1985 – 1991)
BE S T PR A C T I C E S/ MA N A G E D TE C H N O L O G I E S
• Best P ractices: P MP, IT IL, CMDB, MOF, Six Sigma, ITSM, SDLC, CMM, I LM.
• S/W-OS: MS Office/365/Access/Project/Visio, Azure/IaaS/PaaS/SaaS, Windows
Server/SCCM/SCOM/VMM, I IS, Exchange, SharePoint, SQL Server, Citrix, Remedy, Sun UN IX,
O racle, Linux, VMWare, iOS/Android.
• Ha rdware: Dell desktops/laptops/servers, HP servers/SANs, EMC SANs, SUN, Cisco/Brocade,
Data Center facility.
R ich Adams *****.****@*******.*** w ww.linkedin.com/in/richadams2 Cell:
E D U CA T I O N /C E R T I F I C A T I O N S /O T H E R
• Education: B A English Li terature, Arizona State University (1985), Dean's List Honors, 3.4
GPA.
• Certifications: I TI L (#65450), Lean Six Sigma Green Belt/Design DFSS (MSI), extensive
P MI/PMP experience pursuing certification, working knowledge of Agile/SCRUM/Waterfall.
• Post-graduate Business and Computer classes at L.I.U, CW Post and Suffolk colleges.
• Served as executive level mentor, and selected for dedicated executive coaching engagement.
• Corporate Achievement Award for Global Standard Analyst Workstation deployment project.
• Completed McGraw-Hill courses - Business Planning, Communications and Advanced Project
M anagement.
• Book Citation, “IT Organization: Building A World Class Infrastructure” by Har ris Kern.
• Volunteer at annual Green Fair to help raise awareness for environmental protection.
Contact this candidate