Customer Service Administrative Assistant
Resume:
BRENDA J.ROSSI
Shawnee, KS *6227
********@*******.***
Qualifications Summary
• Accomplished executive assistant offering 17 years of administrative experience reporting to the
Vice President level and other top executives.
• Consummate professional dedicated to making the lives of busy executives easier. Serve as an
effective gatekeeper; prepare well-researched and accurate documents; manage busy calendars;
and efficiently handle daily office tasks.
• Proficient user of MS Office (Word, Excel, QuickBooks, Accounts Payable, Payroll, PowerPoint,
Access and Outlook). Type 40 WPM.
• Experienced in providing excellent Customer Service.
Professional Experience
Administration Assistance, August 2014-present, Faultless Healthcare Linen, Kansas City, MO.
• Providing administrative assistance to the GM, Regional and Production Managers.
• Front desk receptionist for building and operates phones and intercom system.
• Weekly financial report for managers.
• Daily orders spreadsheet for production.
• Prepare and type correspondence, report, forms, charts and graphs and create invoices.
• Create weekly sharp letters for customers.
• Various of reports for Management such as expense reports, shortage reports, track
attendance, print all daily orders and distributed to Production Manager.
• Answer phone and distribute mail and outgoing packages to courier service.
• Requisition all supplies and materials; maintains adequate supply of expendable materials.
• Write checks, balance checkbook and make deposits. Distributed paychecks to all employees.
Administration Assistant, 2013-2014, Adecco-Leggett & Platt Corporate Office, Carthage, MO.
• Providing administrative assistance to the VP and 6 Senior VP of home furniture components.
• Answering switch board.
• Provide excellent customer service for all in bound calls.
• Oversee data input into required Microsoft programs.
• Responsible for checking and solving customer service issues on their web site.
• Manages all monthly expense reports for all VPs.
• Various administrative duties such as typing audits, expense account assistance, ordering office
supplies and processing invoices and filing.
Executive Assistant, 2008 to 2013 - Downstream Casino Resort -Quapaw, Oklahoma
• Provide administrative and business support to the Vice President of Operations, Director of
Marketing, Food and Beverage Director and supported other members of the executive management
team.
• Maintain executive’s calendar -- plan and schedule meetings, teleconferences and travel.
• Improved office efficiency by implementing color-coded filing system and introducing additional
time-saving measures.
• Enhanced communication between departments and the executive team, fostering a sense of
teamwork and collaboration.
• Planned and coordinated PR initiatives, business development events, partner retreats, holiday
parties and more.
• Completed staff orientation seminars for approximately 500 associates and support staff.
• Coordinated projects, planned events, promoted business services, while ensuring a high level of
customer satisfaction.
• Successful in establishing an exceptional rapport with individuals on all levels.
• Coordinated execution of email broadcast campaigns, public relations, marketing trade shows and
events, outbound calls, media advertisements, field promotions, customer communications, and other
marketing plans.
Administrative Assistant/Human Resources, 2007 – 2008 - AT&T Call Center /Kelly Services Joplin,MO
• Processed confidential new hire background checks and drug screenings.
• Answered switchboard and checked candidates in and out of building.
• Provided Human Resources and Management assistance with all administrative tasks.
• Oversaw data input into required Microsoft programs.
• Prepared spreadsheet for new hire classes.
Office Manager, 2006- 2007 - Carlos & Carols Construction -Key West, Florida
• Responsible for creating all weekly billing invoices.
• Maintain all accounts payable, accounts receivable and payroll.
• Weekly reports to the Housing Authority.
City Clerk, 2003-2006 - City of Carterville -Carterville, Missouri
• Payroll and accounts receivable/payable.
• Creative and collected monthly water bills, taxes, building permits and court fines.
• Handled minutes for Council Meetings.
• Provided professional management support to the Mayor and Chief of Police.
• Updated City to meet 100% compliance for accounting and banking requirements.
• Daily cash drawer sheet and deposits.
Administrative Assistant, 2003-2003 - Economic Security -Joplin, MO
• Traveled to outreach clinics with Nurse Practitioner.
• Performed variety of administrative duties.
Receptionist II, 1997-2002 - Freeman Health System -Joplin, MO
• Handled all billing, payment posting and necessary coding.
• Responsible for data entry, scheduling and filing.
• Greeted all patients and handled follow up appointments.
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