Tracy A Miller

**** ****** ****, **********, ** *2312

acocnb@r.postjobfree.com

561-***-****

PROFESSIONAL SUMMARY

Over ten years of experience in project management coordination, quality assurance, configuration management, and

testing support. A self-motivated team player with impeccable time management, a quickness and willingness to learn,

and a strong desire to exceed goals and objectives while maintaining a positive attitude. Possesses the ability to multi-task

and problem solve in a high intensity environment, and cleared for access to Top Secret information based on a Single

Scope Background Investigation completed on September 2, 2011.

EXPERIENCE

Deputy Director, Project Management Office (PMO) 11/2014 to Present

Principle duties include standardizing the PMO tracking of each projects, deliverables, financials documents and

project documents.

Designing and maintaining each projects SharePoint site and implementing proper procedures on how to

maintain the site and naming conventions.

Organizing the corporate Program Management Review (PMR) meeting

Serves as an internal coach and consultant for project and change managers and ensures the foundation approach

to project and change management is consistently applied. Develops, systems and tools to deepen adoption of

consistently applied.

Senior Project Controller 06/2011 to Present

Planned Systems International, Inc. (PSI)

Directly oversees 11 unique projects worth over thirty million dollars as a

Project Controller for PSI.

Principal duties include assisting the program manager in day-to-day

operations by performing project and task management as part of the organizational Project Management

Office (PMO). This includes resource management, strict adherence to project milestones and deadlines,

creating and submitting deliverables to the Government, organizing and coordinating team meetings, and

acting as a facilitator between numerous agency contracting officers, program/project managers, testers,

engineers, vendors and other project team members.

Focus on quality assurance, which includes reviewing internal documents and

deliverables to the customer, tracking action items for projects, tracking software defects, and conducting

audits on all deliverables using Information Technology Infrastructure Library (ITIL) concepts and practices.

Implemented Configuration Maturity Model Integration (CMMI) software

process improvement methodology to include Extreme Programming (XP) commensurate with Agile “sprints.”

Perform comprehensive configuration management (CM) by establishing and

maintaining deliverable documents, tracking all software changes, maintaining and tracking customer and

project requirements, and ensuring custom configurations are maintained utilizing SharePoint workflow

management features.

Develop and maintain dynamic project tracking documents with MS Excel and MS Project to track all

expenditures including but not limited to company and subcontract resource hours, other direct costs, labor costs,

contract revenue, contract burn rates and milestone reporting requirements. These documents are also used to create

elaborate workload forecasting models to aid in revenue projections as well as improved resource management.

Project Administrator 06/2010 to 08/2011

Planned Systems International, Inc. (PSI)

Served as a Project Administrator for PSI’s Department of Defense (DoD) Program

Management Office (PMO) supporting 18 Air Force projects.

Approved subcontractor and consultant invoices on projects and Temporary Duty (TDY) requests.

Supported the Program Management Office (PMO) as it related to each project on the

following: designed SharePoint portals for various Air Force projects, Organized and prepared proposals in

response to Air Force Request for Proposals (RFP), prepared Non-Disclosure Agreements and Organization

Conflict of Interest documents for contractor/subcontractor employees, and submitted Visit Authorization

Letters to the Security’s Office.

Project Specialist III, Community Services 10/2008 to 04/2010

City of Palm Beach Gardens, FL (Municipal Government)

Served as the specialist/project coordinator and point of contact for the Assistant City Manager, Operations and

supported 13 Division Heads.

Acted as process and project liaison on assigned projects; gathered and evaluated research for highly skilled

technical and management teams in the execution of cross department goals examples are the implantation of the

Emergency Operations Center design and build project from January 2009 to April 2010, Engineering Department

creation and FY 2009 budget, 2009 and 2010 Honda Classic Golf Event, and the City’s 50th Anniversary festival.

Implemented two databases that allowed the City to go paperless; the Public Works Department Electronic Work

Order System designed and trained 200 employees in two months and Solid Waste Authority Tracker (SWAT) trained

50 employees in one week.

Served as customer service point of contact for Community Services, responding to inquiries from the general

public, developers, property owners, and internal customers (ex: Code, Public Works, Parks, and Community

Services Administration Departments).

Prepared documentation of expenditures and revenue items for Directors in the creation of the Community

Services budget each fiscal year; prepared bid documents submitted to vendors.

Worked with the Operations Director in writing grant applications to the Department of Defense (DoD), Federal

Emergency Management Agency (FEMA), the Department of Energy (DOE), transportation and local entities;

submitted grant applications resulting in awards to Community Services towards the creation of the Emergency

Operations Center and other projects.

Assisted project accounting for Capital Improvement Projects such as upgrades to City owned parks and

buildings.

Served as a committee member for special projects, activities, and special events; recorded and provided

electronic meeting minutes for weekly department director meetings.

Project Manager/Office Manager 07/2005 to 08/2008

Bowyer, Singleton & Associates, Inc. (Engineering Firm)

Served as the project manager/office manager for the West Palm Beach office and supported the Vice President.

Office Manager 11/2004 to 05/2005

Signature Stoneworks, LLC (Construction Services Firm)

Prepared and developed information for proposals and managed all project tracking, reporting and indexing,

electronically.

Visual Merchandising Manager 10/2002 to 11/2004

Banana Republic/GAP, Incorporated (National Retailer)

Involved in the recruitment, selection and on-boarding of staff; developed performance goals and objectives of

staff; completed performance evaluations.

EDUCATION

2012 Certification #ITIL/US033749, ITIL v.3 Foundation, APMG-International

2002 Bachelor of Arts in Media Arts, University of Arizona

Relevant professional courses:

o 2011 ACQ 101 Fundamentals of Systems Acquisition Management, Defense Acquisition University

o 2011 ACQ 201A Intermediate Systems Acquisition Course, Defense Acquisition University

o 2011 CLC 013 Services Acquisition, Defense Acquisition University

o 2011 CLM 013 Work Breakdown Structure, Defense Acquisition University

o 2011 CLM 041 Capabilities Based Planning, Defense Acquisition University

o 2011 RQM 110 Core Concepts for Requirements Management, Defense Acquisition University

2

Other relevant training:

o 2012 Privacy Act and HIPAA Operations Training

o 2009 Business Writing Basics for Professionals

SOFTWARE

Deltek

MS Office

MS Excel

MS Publisher

MS Project

EDEN

SharePoint Server

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