Customer Service Sales

HONIE A. DELECTOR

Blk.** Lot.* NHA Mamay Buhangin, Davao City

Cell # 092*-*******

Email Address : *****.********@*****.***

Career Objectives: To have a challenging position that suits my

capabilities, skills, and knowledge to enhance it further and provide a

good professional environment

Working Experiences:

April 4, 2014 - Present Customer Service Associate -Unilever

Foodsolution Account

Sonic Sales and Distribution, Inc.

#888 Mintrade Bldg., R. Castillo

St.,

Agdao, Davao City

* Provide assistance to customer services personnel.

* Organize and schedule customer orders to an appropriate department.

* Ensure customer orders are met on time.

* Interact with customers to know their requirements and needs.

* Resolve conflicting and complex issues relating to customer services.

* Ensure dispatching and

shipping of products is met

with customer deadlines.

* Maintain and manage customer

files and databases.

* Coordinate and collaborate

with cross-functional teams to

ensure quality services to

customers.

* Assist customers in locating

the required merchandise.

* Implement company policies and

procedures in providing good

customer services.

March 11, 2010 - April 3, 2014 Account Receivables Analyst

-MT Account

Sonic Sales and Distribution, Inc.

#888 Mintrade Bldg., R. Castillo

St.,

Agdao, Davao City

* Maintain up-to-date billing system

* Follow up, collection and allocation of payments

* Reconciliation of accounts

* Monitor customer accounts details for non-payments, delayed payments

and other irregularities

* Maintain accounts receivable customer files

* Follow established procedures for processing receipts, cash etc.

* Investigate and resolve customer queries

* Process adjustments

* Organizing a recovery system and initiate collection efforts

* Communicating with customers via phone

July 18, 2009 - August 31, 2009 Cashier

Big 8 Finance Corporation

3A's & E Bldg., Borol 1st Balagtas,

Bulacan

* Receives the daily collection of the collectors

* In charge in releasing the daily loans of the members

* In charge in releasing the payroll of the employees

* Monitors the daily collection of the collectors

* In charge of doing the daily cash report

April 2007 - May 2008 Cashier / Supervisor

Honie Beauty Parlor

5 Ponciano Reyes St., Davao City

* Receives the daily cash remittance of the employees

* In charge in releasing the payroll of the employees

* Monitor the employees

COMPUTER LITERATE:

I am skilled in using some various Microsoft Software, such as Microsoft

Excel, Microsoft Word, Microsoft Powerpoint, Solomon & SAP Business One.

PERSONAL BACKGROUND:

Age : 29 yrs. Old

Birth Date : October 13, 1985

Height : 5ft. 3inches

Civil Status : Married

Religion : Roman Catholic

Mother : Gaudiosa L. Agujetas

Father : Donald A. Agujetas

EDUCATIONAL BACKGROUND:

College:

Bachelor of Science in Business Administration

Major in Management

Ateneo de Davao University

Jacinto St., Davao City

2002-2009

References:

Jackelyn Rose Y. Gamo

Accounts Receivable Supervisor - MT Account

Sonic Sales & Distribution, Inc.

#888 Mintrade Bldg., R. Castillo St.,

Agdao, Davao City

Contact # 092*-*******

MS. CHRISTINA T. BOISER

Accounts Receivable Supervisor - DT Account

#888 Mintrade Bldg., R. Castillo St.,

Agdao, Davao City

Contact No.: 305 - 8008 loc. 104

Contact this candidate