STEVEN G. TERPSTRA

St. Charles, IL

(***) *** - *916

Email: acocmb@r.postjobfree.com

PROFESSIONAL SUMMARY

Accomplished Senior Sales and Operations Management Professional with

progressive and diverse business experience, consistently recognized by

executive management for exceeding individual, team and corporate goals.

A customer focused strategic team leader with expertise in generating

incremental sales growth, increasing profitability and implementing cost

reduction strategies. A proven track record of success in National

Account Management across multiple channels of distribution including MRO,

distributors, home centers, hardware co-ops and independent retailers with

solution based selling techniques resulting in strong customer

satisfaction. Experience in effectively handling, both domestic and

international sales and operations. Also, worked and lived in Central

America.

PROFESSIONAL EXPERIENCE

Benjamin Moore & Co. - Carol Stream, IL (a Berkshire Hathaway company)

2004 - 2014

National Accounts Manager / Business Development Manager (2009 - October

2014)

Manage the sales of Benjamin Moore paint products and the

relationships with MROs, distributors and home centers to achieve

national market penetration and sales objectives

. Develop the strategy for the MRO and National Accounts program

consisting of $30M in revenue

. Implement and execute against the strategy to create brand awareness

and profitable sales

. Manage and directly sell to National Accounts through company sales

team and manufacturer reps

Market Implementation Manager (2006 - 2009)

Achieve market penetration and sales objectives in multiple sales

territories through sales personnel and independent distributors

. Provide sales leadership for team sales activities of 450 +/-

independent retail outlets in the Midwest

(Michigan/Wisconsin//Illinois/Iowa)

. Lead a team of 15+ sales professionals, retail merchandisers,

marketing professionals and manufacturer reps

. Responsible for annual revenues exceeding $30 million

. Approve new market distribution in the territory

Territory Manager (2004 - 2006)

Direct the sales and operations activities of twelve (12) Benjamin Moore

(J.C. Licht Company) retail stores in Illinois and Ohio

. Annual revenues exceeding $20 million

. Complete P & L responsibility

. Lead corporate teams on company initiatives such as Developing

Employee Career Paths, Reducing Expenses and Integration / On-

Boarding of Sales Personnel

. Implement a new POS and back office system to streamline operational

and reporting practices

. Improved overall customer service scores within assigned territory

by 5+% (to 94%)

. Performed all human resource functions related to hiring, training,

coaching and termination for 100+ employees

CNG Financial Corporation / The 409 Group (Corporate Office - Mason, OH)

2001 - 2004

Regional Director of Operations - Check 'n Go - Glendale Heights, IL

Direct the sales and operations activities of 70 +/- financial

services retail units in multiple Midwest states (Wisconsin / Oklahoma /

Illinois / Indiana / Missouri)

. Manage 8 District Managers and responsible for 200 +/- employees

. Ensure the safety of personnel and security of assets valued in the

millions of dollars

. Responsible for annual revenues exceeding $17 million

. Increased Revenues by 10.1%, Reduced Payroll by 15%, Improved Net

Contribution by 9.5%

. Reduced overall Operating Expense by 12%; improved other

reportable/measurable operations by 10%

Iron Age Corporation (Corporate Office - Pittsburgh, PA)

2000 - 2001

Regional Operations Manager - Naperville, IL

Direct the sales and operations activities of 15 +/- specialty/industrial

safety shoe retail stores in the Midwest

. Responsible for annual revenues exceeding $10 million

. Perform hiring and training of staff of 60+/- employees

. Manage store inventories through turn-reports, cycle-counts and

annual inventories

STEVEN G. TERPSTRA acocmb@r.postjobfree.com

630-***-****

National Seal Company - Aurora, IL (a Waste Management company)

1990 - 2000

International Sales Manager (1999 - 2000)

Achieve market penetration and sales objectives for HDPE and

geotextile products in international sales territories through selected

distributors (Asia, Australia, New Zealand and Israel)

. Appoint distributors for all countries in international territory

. Develop international markets by assisting distributors through

training and product promotion

. Exceeded targeted sales goals for territory by contributing 20% of

total sales and 12% of gross margin in the first year

Director of Safety (1995 - 1999)

Champion all safety and loss control programs for the union and non-

union manufacturing and construction operations

. Initiate and promote corporate wide attitudinal safety change

. Reduced and maintained the number and severity of accidents by more

than 50% over 4 years

. Reduced overall annual worker compensation claims expense from

$500K to $35K

. Interfaced with State and Federal regulatory agencies and

eliminated/reduced citations and fines

. Consolidated purchasing activities for five operating units

resulting in average annual savings of 25-30%

. Created and directed several safety committees, which succeeded in

preventing/reducing/eliminating accidents

Contract Administrator (1990 - 1995)

Perform numerous functions within a corporate legal department

. Negotiate and approve all contracts and purchase agreements

. Streamlined the construction project bidding process, document

review and proposal issuance

. Manage corporate accounts receivables and collection activity

. Develop companywide human resources policies and procedures manual

. Perform other functions including trademark filings, state filings

for parent and subsidiary companies, maintain corporate minute

books, prepare shareholder and director resolutions and serve as

corporate Secretary of affiliated company

Bekins Van Lines - Hillside, IL

1985 - 1990

Manager of Claims Administration

Manage the litigation function of the claims department, including

cargo loss/damage and tractor/trailer litigation. Provide directional

planning and manage claims personnel to ensure compliance with corporate

and departmental policies which accounted for annual spending in excess

of $10 million dollars

. Prepare answers to complaints with appropriate affirmative

defenses, answered interrogatories and provide local counsel with

factual case information

. Appear as company representative for depositions and trials

. Direct all cases to final resolution

CONTINUING EDUCATION

Conducted training/attended/participated in the following seminars:

National Safety Council-Advanced Safety Certificate, National Safety

Council Defensive Driving Course, U.S. Department of Labor-MSHA

Certificate, OSHA-40 hour Hazardous Waste Operations and Emergency

Response Training, Total Quality Management, Americans with Disabilities,

Hiring/Firing within the Law, Illinois Construction Law, American Law Firm

Association - Tractor/Trailer Accident Litigation Seminar

EDUCATION

University of Phoenix - Master's Degree

Northeastern Illinois University - Bachelor of Arts Degree

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