Customer Service Sales

Theresa Santoscoy

**** ***** ****. *** *** Sacramento, California 95834 ~ 916-***-**** (cell) ~ **********@*******.***

https://www.linkedin.com/profile/public-profile-settings?trk=prof-edit-edit-public_profile

EDUCATION:

MBA Administration Specializing in Education Leadership 2015

National University

BBA -Business Administration and Management/Economics 2013

www.studentclearinghouse.org 1/20/2013

CERTIFICATION:

Villanova, University 2010

Lean Management and Planning

PROFESSIONAL EXPERIENCE:

USA Bath of California/Bath Planet home improvement and remodeling 2013-2015

• Educate and qualify Event Hosts through hiring and training process

• Set personal and company goals, increasing sales opportunities, and coordinating with executive

management.

• Use of accounting knowledge to maintain and update planned costs and spending for company revenue

Academic Advantage Tutoring 2014-2014

• Set tentative and hard appointments with families of students identified for Math or English deficiencies

• Create appropriate curriculum for subjects from k-12 grades and maintain 7 students through process flow

and completion.

• Manage administrative duties and meet deadlines for submission

Robert Half International Agency/H&R Block

• Provided assistance preparing profile and other tax entry services for tax professionals and clients

• Managed various workloads independently increasing follow up times between professional or department

and client

Aarons Furniture and Sales/Customer Service Representative 2013-2013

• Managed high volumes of customer service transactions using software to track revenue reports and

collections

• Qualify customers in sales process bringing them to sales closing and delivery of goods

• Assist management and technicians as needed.

H&R Block, Client Service Professional (CSP)

2011- 2011

• Achieved the H&R Block Star certificate for excellent performance during the tax season

• Exceeded expectation for accuracy in documentation preparation which contributed to high volume of

accurate tax filings with the Internal Revenue Service

• Provided support for the team by leveraging my analytical and tax knowledge skills

Department Of Defense Contractor /Lion Vallen Apparel/CIF, Assistant to team leader 2008–2009

• Recognized for top performing storehouse in the Western region with exceptional accuracy of inventory

documentation and process performance

• Based on outstanding work performance continuously selected to participate on projects and audits

Sparks Christian Fellowship, Sparks, Nevada Coordinator/Supervisor 2007-2007

• Supervised multiple teams of ten to twelve childcare providers

• Provide better service to the community and improve employee morale

Technical Skills:

Microsoft Office, Web Browsers, email, and QuickBooks

INTERESTS/VOLUNTEER/ACTIVITIES/ /LANGUAGES:

• Leadership and life coaching courses in 2007

• Parent school volunteer 2006-current

• Marine and Family Services volunteer Program and Family Member Employment Assistance Program 2010.

• Conversational in Spanish as a second language

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