Customer Service Manager
Resume:
JAMCY ENPECTANA ERIMAN
#*** *** **** **. ***** Balante Brgy. San Jose Morong, Rizal
090******** ******@*****.***
University of Rizal System Bachelor of Science in
Psychology
Morong, Rizal SY 2009-2014
Objective
To establish a career that will contribute to my personal advancement. Seeking for good, reputed
job with higher responsibilities.
Work Experience
Service Crew Jollibee food corporation September 2012- MaY 2014
Offering a pleasing personality and welcoming attitude, excellent hospitality manners and ability to
work
in fast paced environment. To ensure total customer satisfaction.
• Well informed regarding approved hygiene standards and policy
• Demonstrated ability to handle work accurately during rush hours and ensuring timely billing
• Welcoming every customer with a smile and being genuinely friendly at all times, take
order and settle them down
• Process the order, generate bills and answer guest queries about deal offers and service time
• Pack and serve warm food efficiently, in accordance with the order
• Help in kitchen or with outdoor delivery where and when required
• Performing all assigned tasks and procedures efficiently and in a timely manner
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• Assisting in the completion of station preparation, stocking and making sure that the
station area is clean
RECEPTIONIST ROYEL PARTY NEEDS MAY 2008- 2010
To handle an operations and perform basic work pertaining to customer service. Solid track record of
setting-up and executing events and functions.
•Welcomes visitors in person or on the telephone; answering or referring inquiries
• Maintains safe and clean reception area by complying with procedures, rules, and
regulations
• Contributes to team effort by accomplishing related results as needed
• Planned and executed events for individual and corporate clients
• Advised clients on setup options
• Provide clients with estimates on cost of events
• Maintains continuity among work teams by documenting and communicating actions,
irregularities, and continuing needs
Profile
Nickname: Jam Civil Status: Single
Date of Birth: July 12, 1991 Age: 23 y/o
Place of Birth: Negros Occidental Citizenship: Filipino
Religion: Roman Catholic Language Spoken: English/ Tagalog
Father’s Name: Rodolfo L. Eriman Mother’s Name: Beverly E.
Eriman
Personal Styles
Friendly – Enjoy working in an energized atmosphere where everyone feels part of the team
Commitment – Putting the best of ability in my role
Responsible – Accountable for all of my actions and understand the impact this on the team
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Flexible – Willing to adapt to changes in the workplace
Willingness to learn – Eager to learn new skills and continuously grow in my role
Skills
Computer Proficiency
Basic Knowledge on Microsoft Office (MS-Word, MS-PowPt, MS-Excel) **trainable, easy to learn**
Achievements
Participated in Tanay Idol
Became part of Sangguniang Kabataan (Tanay, Rizal)
Skill Sets
Good presentation and Leadership skills
Organizational ability
Written and communication skills
Creative thinking
Team building expertise
Adaptable and potential
Willingness to learn new things
Academic Chronicle
2004-2008 Tanay National High School Tanay, Rizal
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1998-2004 Simeon R. Bendaña Sr. Memorial Elementary School Tanay, Rizal
In plant training
Work Attitude Seminar Workshop
World Suicide Day; Seminar on Suicide and Depression
Career trends in Psychology and Guidance & Counseling
Trending Psychology: Surpassing the challenges of today fulfilling the dreams of tomorrow
Seminar Training on Sign Language
Leadership and Personality Development of the Scholars
Depression: Identification, Intervention and Prevention
Are you stressed? Understanding the Causes, Signs, Symptoms, Types and Management of Stress
Dealing with Psychiatric Patient
Psych Ultimate Race Challenge and Sign Language Seminar
Affiliations
College of Science Representative - College Scholars Organization
Member - Samahan ng mga Mag- aaral sa Sikolohiya
- Student Research Organization
- University Student Government
- Science Student Society
- Arts and Letter Society
- College of Science Athletes Association
- United Nations Educational Scientific & Cultural Organization
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Character References
jamcel nepomuceno czarina alfonso
Restaurant Manager (RM1) Psychology Professor
Jollibee Food Corporation Morong University of Rizal System Morong
vincent corbillia Jennie D. Valera
Restaurant Manager (RM1) Statistics Professor
Jollibee Foods Corp Binangonan University of Rizal System Morong
I hereby certify that the above information is true and correct to the best of my knowledge.
JAMCY E. ERIMAN
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