Customer Service Sales

* ******** *****

* ***-**** ******* ***., Scarborough, ON M1P 4Z4

Tel: 416-***-****, Email: ***-****@*******.***

OBJECTIVE

Seeking a position as a customer service/collection clerk representative

where my extensive abilities will be further developed and utilized by your

organization.

HIGHLIGHTS OF QUALIFICATIONS

. 19 years of progressive customer service experience

. Excellent communication and interpersonal skills

. Resourceful and versatile employee well versed in efficiently managing

the demands of a busy workplace

. Working independently with good organizational and time management

skills

. Places an emphasis on building co- Over operative relationships in

team settings

. Proven skills in troubleshooting, problem solving and decision making

. Establishes and maintains productive customer relations

WORK EXPERIENCE

Customer Service/Activation

2014-2014

Bagg Group/American Express

Markham, ON

. Provide customer accounts to activate their credit cards

. Provide customers with any questions on their accounts

. Provide customers with their billing question

Customer Service/Dispatch

2014- 2014

Carey International

Scarborough, ON

. Provide customer account support to the Client Service Dept.

. Provide daily support to cash receipts and billing functions

. Prepare Entries for adjustments to customer accounts

. Achieved results in collections during the year

. Recorded information about financial status of customers and status

billing documents, shipping labels, credit memorandums, and credit

forms

Enter credit card payments

Answer phone for dispatch

Customer Service/Collection Officer

2013-2014

CBV Collection Agency.

North York, ON

. Collect on Accounts for CIBC

. Provide customer account support to the Client Service Dept.

. Provide daily support to cash receipts and billing functions

. Prepare Entries for adjustments to customer accounts

. Achieved results in collections during the year

. Recorded information about financial status of customers and status of

collection efforts typed billing documents, shipping labels, credit

memorandums, and credit forms

Customer Service/Collection Officer

2010-2013

Financial Debt Recovery Ltd.

Richmond Hill, ON

. Collect on Accounts for Hydro, Legal Aid, UPS, Credit Cards

. Provide customer account support to the Client Service Dept.

. Provide daily support to cash receipts and billing functions

. Prepare Entries for adjustments to customer accounts

. Achieved results in collections during the year

. Recorded information about financial status of customers and status of

collection efforts typed billing documents, shipping labels, credit

memorandums, and credit forms

Customer Service/Billing/Driver

1996-2009

Dawes Resaw Inc

Holland Landing, ON

. Conferred with customers by telephone or in person to provide

information about products and services, take or enter orders, cancel

accounts, obtain details of complaints

. Determined charges for services requested, collect deposits or

payments, or arrange for billing

. Completed daily bank and credit card G/L reconciliation, investigated

and resolved any and all outstanding items

. Verified accuracy of billing data and revise any errors promptly

. Operated typing, adding, calculating, and data entry tools

. Kept records of invoices and support documents

. Obeyed traffic laws, and followed established traffic and

transportation procedures while making deliveries

Billing Co-ordinator /Cash Receipts/Collections Officer

1991-1996

Beeper People/Telezone Corporation

Toronto, ON

. Collected Accounts Receivable for Central Region concentrating on

major dealer accounts and

. Over 60-day customers

. Conferred with customers by telephone or in person to determine

reasons for overdue payments and review the terms of sales, service,

or credit contracts

. Prepared itemized statements, bills, or invoices; and recorded

amounts due for items purchased or services rendered

. Reviewed documents such as purchase orders, sales tickets, charge

slips, or hospital records in order to compute fees and charges due

. Provided accurate data entry for the central region

. Ensured all credit procedures were accurately followed and met and

obtained appropriate authorization from the credit manager

. Ensured contracts and adjustments were according to price list or were

appropriately approved by the regional business managers

. Resolved discrepancies in accounting records

1 EDUCATION

PSW Diploma

Aug 2009

Victoria International College

Toronto, ON

Certificate

Nov

2009

CPR and First Aid

Toronto, ON

OSSD

Accounting and Keyboard Courses

TECHNICAL SKILLS

Microsoft Office (Word, Excel), Windows

Contact this candidate