Customer Service Manager
Resume:
Theresa M Carter
Spring Hill, KS
********@****.***
Customer Service – Management - Collections
CORE STRENGTH
Account Collections Strong Attention to Detail High Quality Customer Service Remote and On
Site Trouble Shooting Team Building and Leadership
Computer Literate New Account Growth and Development Pro Active Management Effective
Communication-Written and Verbal O utstanding Telephone Communications, patient, personable
and receptive Exceptional Knowledge of Insurance Claims and Collections Versed in all Medical
Terminology Track Record of Making a Company Money, Saving Them Money or Saving Them
Time Performance Evaluations M otivator and Trainer P&L Management Ability to Keep CGP
Above Average
WORK EXPERIENCE
HAL NICHOLS ASSOCIATES (Counseling office)
Full Time
Practice Manager ( 09/26/2014- 10/24/2014) Temp
O versee smooth functioning of day to day operations, constantly meeting or exceeding goals while
maintaining expenses. Ensure high level of patient satisfaction. Demonstrated ability to assimilate
large amounts of data and prioritize into cohesive, actionable recommendations.
Effective supervisory skills
Collecting co- pays, verifying insurance
O pening satellite office daily, working alone most days
Setting appointments, opening new client files
M oney management reports, word, Microsoft windows, Therapy notes
Proficient with all office systems ( fax,multi phone line, printer/scanner, computer)
PHOENIX HEALTHCARE SOLUTIONS (Billing Office) Temp
Full time
AR/ BILLING for Medicare, Medicaid, Tricare, ChampVA (5/2014 - 0 9/26/2014 )
Understands work processes and can integrate common activities across organizations. Goes the
extra mile and adheres to high business standards. Educated in OSHA & State regulations. Fast
learner with a wide range of practical skills/computer skills/basic office systems. High energy, peak
performing professional.
Veterans Administration analyst/collections
Customer service
Assisting customers in solving insurance issues
Proactively participated in all account oversights to ensure total customer satisfaction
O perated Word, Exel, Access, Outlook,Internet and Medicare software, Health Fusion
Read and understand EOB's
Understand DC9 codes
Accounts Receivable
HUTCHINSON & ASSOCIATES (Psychologist)
Full time
O ffice Manager (11/2011 - 4 /2014)
O versee smooth functioning of day to day operations,constantly me eting or exceeding goals while
maintaining stable payroll expenses. Ensure high level of patient satisfaction. Demonstrated ability to
assimilate large amounts of data and prioritize into cohesive, actionable recommendations.
Effective supervisory skills
Performed monthly collections on problematic accounts
Versed in preparation and analysis of financial statements
M oney management reports
Paychecks for doctors and 1 employee
Deposit tracking reports, Paid all incoming invoices, placed office orders
Straightened out the office, Got the office back in the black
Q uickbooks, excel, word, Microsoft windows, medical manager, PCACE
Proficient with all office systems ( fax,multi phone line,printer/scanner, computer, alarm systems)
CAVENDERS, KCKS (Retail)
Full time
Customer service/ Sales (9/2009 - 1 1/2011)
Ability to communicate with people Accurately interpret customers problems and offer the best
solution Interface with superiors, peers, and subordinates
Assisted customers in sales
Worked closely in ordering for the store
Packed and sent all returns back to the proper company
Handled all cash and card transactions with no shortages
SHELL, Ft Scott, KS
Part Time
Customer Service/Sales/Manager (2/2009 -7/2009)
Sincerely enjoy serving the public excellent listening skills. Poised in self confident in dealing with a
wide variety of people. Dependable and hard working, get along well with colleagues.
Diplomatic and effective in customer relations
Processed multiple cash transactions daily resulting in a balanced drawer
Proficient at touch screen register and computerized gas pumps
Inventory control
ADVANCE AMERICA, Ft Scott, KS
Full Time
Manager (May 2006-January 2009)
O versee smooth functioning of day to day operations,constantly meeting or exceeding sales goal
while maintaining stable payroll expenses. Ensure high level of customer satisfaction. Hire, train,
schedule and motivate sales associates.
Demonstrated ability to assimilate large amounts of data and p rioritize into cohesive, actionable
recommendations.
Increased overall loans by 50%
Effective supervisory skills
Performed monthly collections on problematic accounts
Versed in preparation and analysis of financial statements
M oney management reports
Deposit tracking reports
Recognized within the Top 100 branches for overall P&L performance
Proficient with all office systems ( fax,multi phone line,printer/scanner, computer, alarm systems)
Hiring and firing of employees
PALMS OF PASADENA HOSPITAL, St Petersburg,Fl (Hospital)
Full Time
Collections Analyst (2000-2006)
Customer Service ( 2000-2006)
BCBS Specialist ( 2000-2006)
VAdmin Specialist ( 2000-2006)
HR (2000 - 2 007)
Understands work processes and can integrate common activities across organizations. Goes the
extra mile and adheres to high business standards. Educated in OSHA & State regulations. Fast
learner with a wide range of practical skills/computer skills/basic office systems. High energy, peak
performing professional.
BCBS analyst/collections
Veterans Administration analyst/collections
Customer service
Assisting customers in solving insurance issues
Proactively participated in all account oversights to ensure total customer satisfaction
O perated Word, Exel, Access, Outlook,Internet and Medicare software
Insurance negotiations
Read and understand EOB's
Understand DC9 codes
Accounts Receivable
Business to Business collections
T ASCO Teens, St. Petersburg, FL ( Rec center)
Volunteer
Youth leadership ( 1990- 1998)
Youth and parent living skills ( 1990- 1998)
Working with youths to make better life choices
T eaching at risk youths to cope
T eaching parent and teens to work together
ARMSTRONG'S WESTERN TREND St. Pete, FL (1984 - 2 002) (Retail)
Salesperson- Assistant Manager (1984 - 2 002)
Full time to Part time
Ability to communicate with people Accurately interpret customers problems and offer the best
solution Interface with superiors, peers, and subordinates
Assisted customers in sales
Worked closely in ordering for the store
Packed and sent all returns back to the proper company
Handled all cash and card transactions with no shortages
HOOTERS St. Pete, Fl
Hostess (1986 - 1 988)
Waitress (1988 -1996)
Scheduling Manager (1990 - 1 996)
Full time
Sincerely enjoy serving the public, excellent listening skills Remain calm and work well under
demanding conditions Poised and self- confident in dealing with a wide variety of people Strong
skills in training and development
Greeted,seated and assisted customers on entering the establishment
Took customers orders in a timely manner
Kept tables clean and free of all empty and unwanted items
Scheduled all waitresses, hostesses and barmaids
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