Customer Service Manager

Jeff R. Rogers

Phone Number 404-***-****

Cell Number 470-***-****

E-Mail:************@*****.***

Career Summary: To obtain a challenging growth oriented position with an establish

organization in which years of my knowledge will be of value

HIGHLIGHTS OF QUALIFICATIONS

● Can be counted on to get the job done

● A proven team player

March 2014 to October 2014-Vital Solutions Incorporated

● Call center loan servicer in the collections unit on consumer and commercial accounts

● Charge off portferolios such as GE Capital, Capital One, Regions Bank

● Honda, Nissan, Sun trust Bank, Chase Bank, Citi Bank And Washington Mutual Bank

● Collected the total amount that is owed, settle the account or offer repayment plans.

January 2013 to February 2014-Automobile Acceptance Corporation

● Call center account manager/Collector on subprime auto loans

● Multi-Tasking on past due accounts up to 90 days past due

● Recommended loan extensions, repayment plans and repos as needed

● Face to Face contact with the customer to go the over the terms of the contract

May 2007 to April 2012-Litton Loan Servicing LP/A Goldman Sachs Company

● Foreclosure Loan Counselor on subprime mortgage home loans

● Daily contact with borrowers and Foreclosure Attorney and Staff

● Created and formulated financial quotes on the total amount that is owed

● Formulated repayment plans for judicial and non-judicial states/reviewed accuracy of

all required documents prior to submitting for a modification approval to restructure the

terms of the loan

● Instructed the accounting department on how to apply the funds to the loan

● Daily contact with customers and realtors to advise of short sale procedures

● Successfully completed yearly training courses as it relates to this industry

Oct. 2006 to May 2007-Auto Credit

● Adjuster/Collector on prime and subprime auto loans

● In house and field collections on a daily basis

● Worked out timely repayment plans

● Utilized every office tool to prevent a potential loss of revenue

● Coordinated all repossession actions when necessary

Feb. 2006 to Dec.2006-Checkcare Systems

● Contract commercial and consumer collector

● Worked from home as scheduled

● Outbound calling only

● Collected on 1st party return checks

June 2005 to Feb. 2006-Dunn and Bradstreet

● Temporary contract commercial collector

● 600 accounts in my queue

● Average 220 manual quality outbound calls daily

● Consistently exceeded the daily objectives

Nov.2003-April 2005-First Investors

● Sr. Adjuster and collector on subprime auto loans 60-120 days past due

● Ranked in the top 5 out of 80 employees

● 100% Quality assurance always maintained

● Created different strategies to achieve office goals

● Average 220 daily manual outbound calls

schedule to achieve the team and office goals

May 2001-Nov.2003-Greentree Financial

● Often designated to aide other collectors/adjusters with month end

● Always willing to work a flexible schedule

● Loan Counselor and customer service on all stages of mortgage loans

● Performed quality work monthly on 300 to 400 rolling accounts

● Used every office tool to successfully avoid a potential Repo or charge off

● Average 250 manual daily outbound collection calls

● Exceeded monthly team and office budget

● 100% Quality assurance goal maintained

Work History

Sept. 1999-May 2001-Adjuster and Collector First Investors

July 1997-Sept. 1999-Collections Manager Consolidated Financial

Nov. 1996-July 1997-Dialer/Sr. Supervisor the Law Firm of Wallace and De Mayo

Oct. 1990-Nov. 1996-Collecter and Team Leader GE Capital

Also experienced in primary credit cards, all types of loans, medical, charge offs and

recovery accounts

Education:

Grambling State University-Psychology and Criminal Justice

Achievements

Western Union Certificate of Achievement

Western Union Outstanding Support Award

Software Languages and Computer Systems

Excel, Word, Vendors Scape, LSAMS and Radar Advantage

Avaya proactive contact dialer System

Contact this candidate