Customer Service Manager

MARQUITA CUNNINGHAM

*** ********* **., **********, ** 75057

Phone: 936-***-****

Email: *****@****.***

PROFESSIONAL SUMMARY

Management / Biology

Effective manager with a strong work ethic and 13 years of experience directing and overseeing quality

assurance processes, consistently leading by example in order to provide guidance and proper training to

team members. Versatile employee with an education in science and biology, pursuing a challenging and

exciting opportunity to fully utilize my strengths, skills, and training for the benefit and prosperity of a

reputable company.

HIGHLIGHTS OF QUALIFICATIONS

Highly adaptable, with the capacity to easily Well developed management skills and the

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transfer skills from one industry to the next ability to utilize all assets and resources

and the drive to learn new skill sets quickly available, maximizing employee

and with a high level of accuracy. productivity and performance to achieve

Outstanding customer relationship corporate goals.

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management, consistently ensuring educated Capable of solving complex problems in

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clients and customized products and high pressure situations, providing solutions

services. which align with company objectives.

PROFESSIONAL EXPERIENCE

Texas Juvenile Justice Department, Gainesville, TX

Case Manager 2013 2014

• Responsible for rehabilitating and reintegrating youth back into the community as law abiding

citizens, including crisis intervention, family counseling, and reunifying youth with their families

• Work to reduce criminogenic needs and provide parental like guidance and support

• Meet mandates and deadlines, provide all appropriate reports and other documentation, and comply

with all court and legality requirements

• Abide by rules, laws, and regulations within the system of the Texas Juvenile Justice Department

Juvenile Corrections Officer 2012 2013

Responsible for the supervision of all inmates while retained by the state of Texas, maintaining

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order and ensuring safety and security in all settings and environments

Observe and record the inmates' health in accordance to the TJJD

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Ensure that inmates’ schedules are properly structured, enforced, and maintained, and that all

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inmates successfully comply with all rules and regulations

Facilitate group discussions, providing counsel and working with professionals on treatment for

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juvenile offenders

Marquita Cunningham Page 2

Monitor inmates who have a special risk or security status and enforce facility rules and

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regulations, documenting disruptive or disturbing behavior and security breaches

Lowe's Home Improvement, Denton, TX

Retail Manager 2005 2013

• Managed team of over 20 employees; hired, trained and scheduled staff, improved staff morale, and

decreased employee turnover

• Responsible for superior customer service, merchandising, and sales performance; successfully led

all aspects of retail operations by creating a positive ethical work environment for staff and

customers, and making customer satisfaction a high priority

• Monitored inventory, supplies ordering, and equipment maintenance

• Utilized staff incentives to motivate sales team to consistently meet company goals on a quarterly

basis, and scheduled regular staff training to enhance product knowledge and customer service

• Successfully supervised customer support, ensuring proper and effective handling of requests, as

well as problem resolution and customer service issues

• Management of all cash, credit and debit transactions, ensuring that all monies were secure and

accounted for; worked closely with loss prevention in order to maintain security throughout the

store

Brookshire Brothers Food and Pharmacy, Diboll, TX

Assistant Manager 2001 2005

• Worked efficiently in a fast paced environment and maintained a positive attitude in order to ensure

high levels of customer satisfaction

• Paid careful attention to detail in order to ensure accuracy of all prescriptions filled

• Assisted the store manager with a variety of tasks throughout the store and acted as an invaluable

member of the management team

EDUCATION

Bachelor of Science, Biology 2008

Stephen F. Austin State University, Nacogdoches, TX

A.A., Associates Degree of Science 2004

Jacksonville College, Jacksonville, TX

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