BROOKE L. ROBERTS

**** * ********* **.

St. Joseph, MI 49085

Cell 269-***-****

Email: acocbi@r.postjobfree.com

OBJECTIVE

To obtain the position of Customer Service Representative and apply my knowledge and talent to advance my skills and career.

EDUCATION

Douglas J Aveda Institute of Cosmetology, graduated December, 2011;

St. Joseph High School, graduated June, 2010

PROFESSIONAL EXPERIENCE

October 2014 - Present, The Pawfect Nanny Pet Sitter, Saint Joseph, MI

Owner

Duties include scheduling appointment dates, answering phone calls/emails, handling cash, taking care of dogs/cats.

May 2014 – October 2014, Wil-O-Paw Animal Hospital, Coloma, MI

Receptionist

Duties include scheduling appointments, answering phones, dealing with emergency situations, emailing/faxing vaccination records, opening/ closing cash drawer, bank/post office runs.

November 2013 – August 2014, Mutterly Love, St. Joseph, MI

Supervisor/Receptionist

Duties included scheduling grooming, setting up boarding reservations, answering phones, dealing with walk-in clients/tours, emailing/faxing vet records and boarding information, opening/closing cash drawer.

April 2013 – April 2014 Essentials Hair Salon, Benton Harbor, MI

Stylist/Salon Coordinator/Receptionist

Duties included servicing guests with cut/color/styling/manicure & pedicure, booking appointments, replying to emails using Microsoft Outlook, processing inventory using Microsoft Excel, answering phones, assisting guests, cleaning salon.

October 2012 - May 2013 JC Penny, Benton Harbor, MI

Sales Specialist

Duties included stocking, markdowns, signage, cleaning, folding clothes, cashier, customer assistance.

March 2012 – April 2013 Restorations Hair Salon, St. Joseph, MI

Stylist/Nail Tech

Duties included servicing guests with cut/color/styling/manicure & pedicure, booking appointments, answering phones, laundry (on occasion), cleaning salon (on occasion).

August 2008 – January 2011 Old Navy, Benton Harbor, MI

Sales Lead

Duties included stocking, shipment leader, markdowns, signage, cleaning, folding clothes, cashier, customer assistance.

April 2009 – September 2009 Point of Woods Country Club, Benton Harbor, MI

Lifeguard (Part-time weekends )

Duties included manning the lifeguard station, opening/closing the pool, cleaning the pool.

July 2006 – August 2008 Culver’s Restaurant, Stevensville, MI

Crew Leader/Cashier

Duties included taking orders, custard cart, prep cook, cashier work, cleaning, making shakes/sundaes, inventory, shipment.

JCP Employee of the Month for March 2013

Student of the Month for retail sales and pre-booking

Star Behind the Chair at Douglas J Aveda for retail sales and pre-booking

3rd in District for Old Navy credit card sales

Voted Most Outstanding Varsity Swimmer Freshman year at St. Joseph 2006

REFERENCES

Available upon request

Contact this candidate