Customer Service Sales

Manuel A. Armada

**-** **** ****** ********, NY *1377 (c) 917-***-**** ***********@*****.***

Efficient, highly organized and seasoned professional with an extensive track record providing successful turnarounds

and solutions within the scope of coordinator, administrative assistant, lead cashier and front desk operator. Detail-

oriented, dedicated and hard working with the ability to secure company objectives in alignment of company visions and

standards. Extensive familiarity in organizing projects, leading staffs, meeting client needs, and providing

administrative support. Areas of expertise: Leadership, planning and coordination, data management, customer

service, administrative support, clerical duties, service desk, retail operations, word processing and spreadsheets,

Adobe Creative Suite, In Design Photoshop, time-management, problem-solving and decision-making.

PROFESSIONAL EXPERIENCE

Globe Diamonds, Inc., NY 2013 to 2014

Inside Sales Representative

Identify decision makers within targeted leads to begin sales process. Penetrated all targeted accounts and radiate

sales from within client base. Maintain and expand the company’s database of prospects. Collaborate with Sales

Supervisor to determine necessary strategic sales approaches. Ensure follow-up by passing leads with calls-to-action,

dates, complete profile information, sources, and so on. Emphasize product/service features and benefits, quote prices,

discuss credit terms, and prepare sales order forms and reports. Make outbound follow-up calls to existing customers

via telephone and email cross-sell and up-sell.

JCrew, New York, NY 2010 to 2013

Merchandising Assistant

Work in tandem with lead merchandiser in arranging store displays, assessing selling outcomes, managing inventory

and maintaining flooring standards.

JCrew, New York, NY 2003 to 2010

Head Cashier

Oversaw staff productivity, trained new cashiers, scheduled work hours and breaks, controlled all cash and media,

handled complicated issues and complaints, balanced all cash registers, maintained consistent contact with

management and provided exceptional customer service.

The Geneva Companies, Irvine, CA 1994 to 2002

Seminar Fulfillment Coordinator

A mergers and acquisitions firm specializing in small business selling and consultation, I planned, organized and

scheduled all activities and seminars. Assisted seminar director with correspondence, memos, agendas, filing and

organizational needs.

Achievements include: designing brochures, creating information packages, designing company logos, initiating

archiving of printed designs and digital files and providing resourceful alternatives for supplies reducing costs by 75%

Immigration and Naturalization Services, Laguna Hills, CA 1991 to 1994

Adjudication Coordinator

Processed and interviewed applicants seeking political asylum, inspected required documents, handled paperwork,

communicated complex immigration laws, received and processed fees, wrote daily statistics reports and balanced daily

transaction fees.

EDUCATION

Art History Program, Irvine Valley College, Irvine, CA

High School Diploma William Cullen Bryant High School, Long Island City, NY

VOLUNTEER

Museum of Modern Art, New York, NY 2003 to Present

Satellite Information Desk Operator

Greet visitors, respond to inquiries, inform about departments and services, perform general administrative duties,

handle incoming calls, enter data, reroute written and verbal messages, connect with other departments and assist with

work-overflow from other departments.

Contact this candidate