Engineer System

Greg Smith

**** ** ***** ****, ********, mn ***** 612-***-**** *********@*******.***

CAREER SUMMARY

Experienced IT Generalist, System Administrator, Project Engineer, and Support Engineer skilled in data cleansing/data management and provid

range of computer expertise.

EXPERIENCE

1/15/1996 to 8/30/2013 Ingersoll Rand – Climate Control – Thermo King

PLM support engineer (2011 – 2013)

• Provided support to end users of PLM system worldwide, requested and tracked via ticketing system

• Trained site leads to support local users of the PLM system

• Documented procedures/workarounds to alleviate system errors and bugs

• Provided everyday maintenance of PLM system (queue entry and operation record maintenance)

• Investigated/replicated software bugs and documented conditions for App Dev team

• Documented, confirmed, and validated user requests for system enhancements

• Documented, confirmed, and validated application enhancements (stakeholder requirements)

• Worked with Infrastructure team (DBAs, Storage & OS) to resolve any technical problems

• Worked with vendors to resolve issues

• Skills: Windows XP, SQL, Java

plm system administrator (2001 – 2010)

• Promoted code to Dev, Test, User Acceptance Test and Production environments using Microsoft VSS

• Coded (Java, Windchill API and OS) scripts for data loading, data cleansing, Data Locate functionality

• Cleansed data from legacy systems and loaded data into Enterprise PLM system

• Created OS scripts for system maintenance and data manipulation

• Monitored PLM and supporting applications and took corrective action when issues arose

• Performed basic business and system administration tasks

• Installed software applications

• Skills: AIX, Linux, SQL, Java

application support (2001 – current)

• Installed, maintained and provided support for InMagic library database software

• Installed, maintained and provided support for F-chart EES engineering software

• Optimized Windows laptops/desktops for engineering applications

• Resolved web browser configuration issues for various engineering and manufacturing web-based applications

•

cad administrator (1996 – 2005)

• •

Performed migration to Pro/E CAD software from Applicon BRAVO

• •

Performed migration from Unix workstation and server environment to Windows based laptop/desktop/server

environment

• Customized Pro/E CAD software to enable automatic BOM generation on drawings to accommodate in-house

requirements

• Architected process for requesting and creating standard library part CAD models (nuts, bolts, relays,

hardware.)

• Skills: HPUX, AIX, WinNT

Awards and Recognition

• 1995 – Westinghouse Quality Award

• 1996 – Westinghouse Signature Award of Excellence

• 2001 – Ingersoll Rand President’s Award PLM initial rollout

• 1st Quarter 2008 – Ingersoll Rand President’s Award in Operational Excellence

• August 2009 – Ingersoll Rand Letter of Congratulations Shanghai Oracle GBT implementation

• Nov 16, 2009 – Ingersoll Rand Letter of Thanks/Acknowledgement for Bridgeton data conversion and

American Express Check

• Aug 4, 2010 – Ingersoll Rand Letter of Thanks/Acknowledgement for PDMLink 9.1 upgrade and American

Express Check

• 4th Quarter 2010 – Ingersoll Rand President’s Award in Dramatic Growth Category

• 4th Quarter 2010 – Ingersoll Rand Merit Plus Award $500

• Sept 6, 2012 – Ingersoll Rand Letter of Thanks/Acknowledgement for Windchill PRIME upgrade related

support and American Express Check

2/5/1990 to 12/22/1995 Space Corporation/Marmon Motors Garland, TX

project engineer

• Designed, fabricated, installed and supported FEDS A/E 37T-33 jet engine Test System

• Designed and implemented electrical modifications required for adapting the FEDS A/E 37T-33 jet engine Test System to test the T-64

shaft engine

• Assigned as lead electrical engineer on DOE contract to produce truck cabs for hauling of nuclear materials

• Assigned as System Administrator for SPACE Corp/Marmon Motors engineering network and CAD system

• Designed and implemented Portable Data Acquisition System for cooling audits of diesel truck engines

• Authored numerous technical specifications for bids/proposals

5/6/1985 to 1/19/1990 AVCO Lycoming Textron Stratford, CT

Instrumentation Engineer

• Designed, fabricated, installed and supported jet engine Simulator Test Rigs

• Designed and implemented computer controlled Electronic Throttle System (Management Performance Award received)

• Programmed and maintained automatic Engine Harness Testing System

• Modified,expanded, supported and troubleshot data acquisition systems used in jet engine Component Testing

EDUCATION

University of Buffalo Buffalo, NY

SEPTEMBER 1984

BSEE

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