Customer Service Representative
Resume:
AMERAH MARTIR JUELE
Lopez Jaena Street,
Cadiz City, Negros Occidental
********@*****.***.**
Objective:
To join an organization that offers me a constructive workplace for communicating and interacting with customers and
people.
Personal Description:
I have basic knowledge in marketing and customer service having worked as a Pharmacy Assistant and as a Customer
Service Representative. I am a good communicator, people-oriented, computer literate, trainable and honest.
WORK EXPERIENCE:
Sales and Service Representative II --- May 14, 2013 to October 2013
Convergys,
Bacolod City
RESPONSIBILITIES:
• Assists customers with their High Speed Internet and Phone questions and concerns.
• Provides technical assistance and troubleshooting steps with customers internet speed and modems.
• Determines and schedule technician dispatch.
• Assists customers in setting up their email accounts.
• Assists billing inquiries.
• Promotes additional products and service
Customer Service Representative --- September 19, 2011 to May 2013
Voice and Non-Voice Account
Transcom Worldwide Phils., Inc.
Araneta Highway, Tangub
Bacolod City
RESPONSIBILITIES:
For Non-Voice Account:
• Data encoding with a minimum of 100 cable boxes a day.
• Ensures the correctness and accuracy of the data encoded to provide customer satisfaction and successful
activation.
• Investigates data on customers account to be forwarded to the other department for future reference.
• Fix provisioning error committed by automation and other department as well as to ensure uninterrupted cable
service.
For Voice Account:
• Primary task is to send activation signal to cable boxes.
• Assist customers in checking cable connection problems; see to it that all the cable connections are properly
connected to ensure a successful activation.
• Provides information and assists customers in basic troubleshooting experienced by the customers.
• Assists in programming of customer’s remote control.
Pharmacy Assistant --- January 5, 2004 to April 30, 2011
Mercury Drug Corporation
Bacolod – Araneta Branch
RESPONSIBILITIES:
• Attend to customers with courtesy and dispatch.
• Keep fully informed and familiar of stocks, prices, major indication and stock location.
• See to it that each payment received is reflected on the POS machine and that corresponding official receipt
or registered receipt is issued to the customer.
• Clean assigned shelves and stocks therein.
• Keep up-to-date prices of stocks in assigned shelves.
• Reach/obtain monthly sales target/quota.
TRAININGS ATTENDED:
Drug Selling and Training Course November 27 to December 13, 2003
Cebu Grand Hotel, Cebu City
Student Trainee (On-the-job Training) November 2002 to January 2003
Land Bank of the Philippines
Gatuslao Street,
Bacolod City
EDUCATIONAL BACKGROUND:
Bachelor of Science in Commerce S.Y. 1999 - 2003
Major In Marketing
University of St. La Salle
Bacolod City
CHARACTER REFERENCES:
Mr. Roberto Bacusa Mr. BenjieSoligan
Branch Manager Operations Supervisor/Team Leader
Mercury Drug Corporation Transcom Worldwide,
Kabankalan – Guanzon Branch Bacolod City
034-*******/091*-******* 099*-*******
Mr. Genesis Morales
Trainer
Convergys,
Bacolod City
ADDITIONAL PERSONAL INFORMATION:
AGE: 32 years old
BIRTHDATE: December 25, 1982
HEIGHT: 5’1”
MARITAL STATUS: Married
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