Customer Service Manager

*

Clark Glazner

*** ******** ****., ********* ***

Valparaiso, Indiana 46383

765-***-****

*************@*****.***

Education

Bachelor of Science, Summa Cum Laude, May 2011

Ball State University, Muncie, Indiana

Major: Legal Studies, an A.B.A. accredited degree

3.97/4.0 GPA

Associate of Applied Science, Summa Cum Laude, December 2009

Ivy Tech Community College, Indianapolis, Indiana

Major: Paralegal Studies

4.0/4.0 GPA

Employment History

Aaron’s Sales and Lease, Valparaiso, Indiana 2014-present

Sales Manager Plus- Blue Chip

Lead Sales Team and Delivery Drivers in the acquisition and maintenance of customers.

Collect lease payments in store as well as in the field.

2

Best Buy, Inc., Muncie, Indiana 2007-2014

Home Business Group Supervisor,

Key Holding Supervisor,

District Specialty Coach

Supervised over $2 million business. Consistent top performer in top-line revenue,

solutions, and in margin.

Managed 21 sales associates within the following departments: Home Theater,

Appliances, Gaming, Digital Imaging (Cameras and Camcorders), and Mobile

Electronics (Car Audio).

Responsible for training, development, and performance management of sales associates.

Responsible for opening or closing of store, count cash drawers, and maintain security

codes.

Given Achiever’s Award in 2012 for finishing in top 5% of Best Buy based on a

combination of sales and customer service.

Best Customer Service Index (CSI) Improvement at Best Buy for 2012.

Trained new Home Business Group Supervisors within the district (14 Best Buy Stores in

Indiana).

Family Mitsubishi and Buick 2006-2007

3

Sales Associate/Internet Manager

Sold new and pre-owned vehicles.

Finished 2nd in the nation in sales presentation competition.

Responsible for negotiating with Internet Sales Vendors, Newspapers, and other Ad

Sources.

Collins Nissan 2003-2006

Sales Associate/Truck Manager/Internet Manager

Sold new and pre-owned Nissan vehicles. Promoted to Truck Manager and Internet

Manager.

Awarded Salesperson of the Month 15 times.

Assisted finance department as secondary finance manager. Partnered customers with

lenders.

Consistently high Customer Service Index scores (over 90% every month).

Volunteer Work

• Fisher House Foundation.

• Tutor at Ball State University.

• Tutor at Ivy Tech Community College in Muncie and Indianapolis.

• Damien Center.

4

• Hamilton Southeastern Athletics.

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