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Customer Service Manager

Location:
Qatar
Posted:
February 18, 2015

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Resume:

ROBIN MATHEW OTHUP

Parayil (H), Iringole P.O, Perumbavoor, Ernakulam (dist), Kerala.

Email: acoc6l@r.postjobfree.com

Contact no: 009**********

OBJECTIVE SUMMARY

Aiming for a challenging opportunity in the field of Food & Beverage in the

Hospitality industry where my soft skills and experience of working in the

service-oriented industry can be further enhanced and my international

exposure, resource and man – management skills will surely help in delivering

outstanding results in business development and achieving profitability which

remains pivotal to progress of a business.

• Organized in approach

• Self motivated

• Situation handling

• Results-oriented

• Independent or team worker

• Interpersonal Communication

PROFESSIONAL EXPERIENCE

Currently working as captain in a pre-opening restaurant Tamarind, Doha,

Qatar from October 9th.

Worked in Le Meridian Hotel a 5 star property as a Trainee Waiter from 04-01-

2008 to 04-06-2008 and 15-09-2009 to 15-03-2010.

Job Profile :

Responsibility for providing the guest unique and excellent service.

Keeping good communication with colleagues and guests.

Taking care of the guest from the moment they enter until the moment

they leave.

Care of service with high standards.

Maintain proper stock in the side station

Worked at the mercy luxury business hotel in cochin as waiter( DEMI CHEF

DE RANG) from 05-09-2010 to 04-01-2011.

Job profile:

Provides a high level of customer service and ensures the visitors feel

welcome and well looked after.

Takes orders and have a good knowledge of the food, beverages and the

hotel.

Responsible for serving food and beverages to the customer and do

clearance after they finishes.

Taking payments.

Working with other members of staffs to ensure an efficient service.

Tidy and maintain tables.

Worked at rasoi restaurant in Chelsea, London as a senior waiter(CHEF DE

RANG) from 08-04-2011 to 22-06-2013.

Job profile:

Responsible for maintaining the service standards set by the hotel within

the department.

Follow up the daily duties as directed by the management.

Greet all guests using the guests name as often as possible.

Maintaining high standard of service all times following company

procedures and brand standards

Recommend and 'sell' to guests through menu knowledge.

Ensure that all food and beverage products are correctly stored dated,

labeled and related where necessary.

Ensure that the guest's bill is accurate and the payment is received from

the guest, and is posted in Micros.

Maintain a high standard of personal appearance and hygiene, and meet

hotel grooming and uniform standards.

Maintain highest level of cleanliness, including safety of furniture, fixtures and

fittings. To clean as you go to ensure a clean and tidy work area.

EDUCATIONIONAL QUALIFICATION

Bachelor of hotel management (BHM)

Bangalore university, Karnataka, india. 2010

Post graduation in hospitality and tourism management 2013

A&S training college, London.

(results awaiting)

PERSONAL INFORMATION

Date of birth: 24-Decembetr-1984

Marital status: Single

Nationality: Indian

Languages known: English, Hindi

PASSPORT DETAILS

Passport no: H7170506

Date of issue: 18/08/2010

Date of expiry: 17/08/2020

Place of issue: Cochin

REFERENCES

WILSON JOHN

FOOD & BEVERAGE MANAGER

THE MERCY LUXUARY BUSINESS HOTEL

ERNAKULAM, INDIA

PHONE NO: 048*-*******

KENNY JACOB

MANAGER

RVB CUSINE Ltd

10th LINCON STREET, CHELSEA

LONDON.

DECLATRATION

I here by declare that the information given in this CV is accurate and a

fair reflection of my ability.

Date: OTHUP MATHEW ROBIN



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