Customer Service Manager
Resume:
ROBIN MATHEW OTHUP
Parayil (H), Iringole P.O, Perumbavoor, Ernakulam (dist), Kerala.
Email: **************@*****.***
Contact no: 009**********
OBJECTIVE SUMMARY
Aiming for a challenging opportunity in the field of Food & Beverage in the
Hospitality industry where my soft skills and experience of working in the
service-oriented industry can be further enhanced and my international
exposure, resource and man – management skills will surely help in delivering
outstanding results in business development and achieving profitability which
remains pivotal to progress of a business.
• Organized in approach
• Self motivated
• Situation handling
• Results-oriented
• Independent or team worker
• Interpersonal Communication
PROFESSIONAL EXPERIENCE
Currently working as captain in a pre-opening restaurant Tamarind, Doha,
Qatar from October 9th.
Worked in Le Meridian Hotel a 5 star property as a Trainee Waiter from 04-01-
2008 to 04-06-2008 and 15-09-2009 to 15-03-2010.
Job Profile :
Responsibility for providing the guest unique and excellent service.
Keeping good communication with colleagues and guests.
Taking care of the guest from the moment they enter until the moment
they leave.
Care of service with high standards.
Maintain proper stock in the side station
Worked at the mercy luxury business hotel in cochin as waiter( DEMI CHEF
DE RANG) from 05-09-2010 to 04-01-2011.
Job profile:
Provides a high level of customer service and ensures the visitors feel
welcome and well looked after.
Takes orders and have a good knowledge of the food, beverages and the
hotel.
Responsible for serving food and beverages to the customer and do
clearance after they finishes.
Taking payments.
Working with other members of staffs to ensure an efficient service.
Tidy and maintain tables.
Worked at rasoi restaurant in Chelsea, London as a senior waiter(CHEF DE
RANG) from 08-04-2011 to 22-06-2013.
Job profile:
Responsible for maintaining the service standards set by the hotel within
the department.
Follow up the daily duties as directed by the management.
Greet all guests using the guests name as often as possible.
Maintaining high standard of service all times following company
procedures and brand standards
Recommend and 'sell' to guests through menu knowledge.
Ensure that all food and beverage products are correctly stored dated,
labeled and related where necessary.
Ensure that the guest's bill is accurate and the payment is received from
the guest, and is posted in Micros.
Maintain a high standard of personal appearance and hygiene, and meet
hotel grooming and uniform standards.
Maintain highest level of cleanliness, including safety of furniture, fixtures and
fittings. To clean as you go to ensure a clean and tidy work area.
EDUCATIONIONAL QUALIFICATION
Bachelor of hotel management (BHM)
•
Bangalore university, Karnataka, india. 2010
Post graduation in hospitality and tourism management 2013
•
A&S training college, London.
(results awaiting)
PERSONAL INFORMATION
Date of birth: 24-Decembetr-1984
Marital status: Single
Nationality: Indian
Languages known: English, Hindi
PASSPORT DETAILS
Passport no: H7170506
Date of issue: 18/08/2010
Date of expiry: 17/08/2020
Place of issue: Cochin
REFERENCES
WILSON JOHN
FOOD & BEVERAGE MANAGER
THE MERCY LUXUARY BUSINESS HOTEL
ERNAKULAM, INDIA
PHONE NO: 048*-*******
KENNY JACOB
MANAGER
RVB CUSINE Ltd
10th LINCON STREET, CHELSEA
LONDON.
DECLATRATION
I here by declare that the information given in this CV is accurate and a
fair reflection of my ability.
Date: OTHUP MATHEW ROBIN
Contact this candidate