Customer Service Sales

MICHAEL J. O'REILLY

* ******* ******

Mansfield, MA 02048

(h) 508-***-****

(c) 617-***-****

************@*****.***

CAREER SUMMARY

Former major market radio personality successfully transitioned over 10

years ago into sales, marketing, promotion, public relations and

teaching/training positions. Exceptional communication skills, combined

with infectious sense of humor, helped achieve top admissions

representative status in enrollments, starts and graduates. As a senior

member of admissions team, coached and mentored co-workers on telephone

skills, use of inflection, warmth, enthusiasm and improved listening

skills. Managed and led team of instructors as Campus Coordinator and

continue to teach/train adults in communication skills, software/digital

editing instruction and voice coaching. Team leader who is passionate,

competitive, driven and motivated to be successful.

SALES/MARKETING

NETTTS Pawtucket, RI (2013-2014)

UNIVERSAL TECHNICAL INSTITUTE Norwood, MA (2009-2013)

Campus Admissions Representative (Sales)

. Provide information to prospective students (between the ages of 18-

64) to insure they are well informed of the benefits of an education

at Universal Technical Institute or NETTTS, via telephone, written

materials and/or in person.

. Interview, advise, enroll, start and graduate individuals who are

looking to change their lives through education.

. Led campus admissions team over two fiscal years in enrollments,

including being the number one representative in the company twice in

a 12 month period.

. Customer-focused, energetic, outgoing style while working cohesively

with Student Services, Financial Aid and Education departments.

. Conduct tours for students, their families and potential employers.

. Emcee graduations.

. One of only two admissions representatives nationwide to take part in

focus groups that eventually led to the design and implementation of

Success Factors.

. Strong communicator, effective listener and team player.

(page 2)

MICHAEL J. O'REILLY

4 Granada Circle

Mansfield, MA 02048

(h) 508-***-****

(c) 617-***-****

************@*****.***

MANAGEMENT

CONNECTICUT SCHOOL OF BROADCASTING Needham, MA (2003-2009)

Campus Coordinator/Student Advisor

. Responsible for recruitment, hiring and training of instructors.

. Created and implemented curriculum for instructors, held job

performance reviews and approved wage increases.

. Hosted and conducted daily/weekly open houses for prospective

students, speaking to the benefits of the program to parents and

students, both in the studios, the classroom and on a one-to-one

basis.

. Provided job placement assistance for students and grads, coordinated

and updated job board and other data entry systems, including

Salesforce.com.

. Ensured students grades and transcripts were up to date and complete.

. Coordinated student internships for both radio and television

stations, film studios and production facilities.

TEACHING/TRAINING

CONNECTICUT SCHOOL OF BROADCASTING Needham, MA (1992-Present)

Broadcast Instructor

. Teach radio performance and digital editing classes, and train

instructors and students on radio automation systems, including NexGen

and RCS.

. Serves as an advisor and mentor to students and alumni.

. Excellent written and verbal communication skills.

(page 3)

MICHAEL J. O'REILLY

4 Granada Circle

Mansfield, MA 02048

(h) 508-***-****

(c) 617-***-****

************@*****.***

RADIO PERSONALITY

WODS 'Oldies 103.3' Boston, MA (2007-2012)

WWBB 'B101' Providence, RI (2003-2007)

WORC-FM Worcester, MA (2000-2003)

WRKO/'Star 93-7/Eagle 93-7' Boston, MA (1995-2000)

WCTK 'Cat Country 98.1' Providence, RI (1993-1995)

. Responsible for the daily creation, implementation and development of

a personality-driven radio program.

. Coordinated the production of information and entertainment segments

in a fast-paced environment.

. Created and performed comedy material for radio and television

programs.

. Nightclub MC and stand-up comedian.

COMPUTER SKILLS

Audiovault, Scott Studio Systems, RCS, Mediatouch, NexGen/Prophet,

Selector, Orban, Shorcut 360, VoxPro, Adobe Audition, Salesforce, Windows,

Microsoft Word, Power Point, Outlook, Excel, SMART and Campus View.

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