Customer Sales

PARMINDER SINGH

E-Mail: *****.************@*****.***

Contact No.: +91-904*******

Seeking assignments in Customer Services/Backend Operations/MIS Analysis-Reconciliation/Relationship

Management with an organisation of high repute

My profile carries work experience in Customer Services, Credit & Collection, Retention, Billing, MIS

Reporting, Reconciliation, Operations, Agency Recruitment/Development/Retention, Direct Sales &

Relationship Management with top branded companies (Telecom Operator/Telecom VAS/Life Insurance &

Automobile).

PROFILE SUMMARY

Offering nearly 9 years of work experience in:

Relationship Management

Agency/Direct Sales

Customer Services

Corporate Communication

Team Leadership

Vas Provisioning

Credit & Collections/Retention

MIS Analysis/Reconciliation

Technical Support

KRA (Key Result Areas)

• Customer Relationship Management

• Agency Recruitment/Development/Retention

• Direct Sales/Go to Market(Client/Customer Interaction)

• Training

• Operations Management

• Monitoring of Day to Day MIS (Credit & Collections/Content/Sales).

• Closure of Service Requests within TAT to reduce the escalations and maintain SLA for customer

satisfaction.

• Usage monitoring/Non Payment:

• Making of Daily usage file

• Pre Baring intimation to customer through SMS/OBD/Calling to avoid Barring.

• Timely barring of high exposure/nonpayment cases to avoid bad debts.

• Reactivation of OGB/TSP numbers in case payment received.

• Credit-limit enhancement/decrement as per Customer Segment/AON/Customer Request.

• Interaction with RA/Finance Team for Validations and Payouts.

• Briefing the Technical team with support of flows.

• Guiding BD/Sales team with analyses highlighting them week areas.

• Team Handling:

Assigning day to day work

Setting up of KRA’s

Providing guidance

Technical

Creative

Team coordination

Team Appraisals

• Setting up road maps and plans for the upcoming week/month/year.

• Client handling – Legal Agreements/MIS Sharing/Payouts.

• Creative Inputs to the creative team to get the best output as per client needs and guidelines.

Highlights:

Successfully delivered:

• Proactive contributor, equipped with thorough knowledge and Process understanding in

conjunction with excellent relationship management and technical skills.

• Awarded as Employee of The Month in SPICE Digital to automate Content MIS Process

(MIS/Deployment/Vendor Payout across services/circles all India & maintained Master Content

Catalogue of 3 Lac Songs) by making Macros in Access &

• Got promotion in TTSL by automating UMR-Daily Exposure file including tracking usage of

post paid customers of Punjab/Haryana/Himachal on daily basis

• Conceptualized and implemented various key projects including Six Sigma and Yellow Belts project

to improve the operational efficiency and cost optimization.

• Involved in various customer Relation and engagement activities to improve customer experience.

• Excellent interpersonal skills, with a high degree of flexibility and resourcefulness. Managed cross

function teams to evaluate and quantify various opportunities for enhancing Customer Satisfaction and

process improvement.

EMPLOYMENT DETAILS

• Since Mar13 with Data Max Marketing Solutions Pvt. Ltd. Mohali (Pb)

• Aug’12-Feb13 with Max Life Insurance Ltd. Chandigarh

• Apr’08-Dec’11 with Spice Digital, Parwanoo (HP)

• Jan’05-Mar’08 with Tata Teleservices Ltd. Mohali (Pb)

• Dec’03-Dec’04 with Airtel, Mohali (Pb)

• Mar’1998-Jan’2001 with Swaraj Combine Division(PTL), Chhapparchiri

ACADEMIC DETAILS

Bachelor of Arts from Punjab University, Chandigarh (UT)

10+2 Commerce from Malout (Pb), P. S. Ed. Board

Advance Diploma in Web Technology from Software Tech. Group, Bhatinda(Pb)

Diploma in Computer Application from ITI, Bassi Pathana (Pb)

PERSONAL DETAILS

20th April 1977

Date of Birth :

Address : # H-461, Top Floor, Phase-1, Mohali-160055

Languages Known : English & Hindi & Punjabi

PARMINDER SINGH

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