Customer Service

RAFAEL RODRIGO P. RAMON

Add: #**-A C. Raymundo St.,

Brgy. Caniogan, Pasig City

Cell. #: 091********

E-mail: *****.*****@*****.***

Educational Background

. Hotel And Restaurant Management

2008 - 2010 St. John Bosco I.A.S. Pasig City

. B.S. Nursing

2004 - 2005 Jose Rizal university Mandaluyong City

. Secondary Education

1999 - 2004 Rizal High School Pasig City

. Primary Education

1998 - 1999 Liberato Damian Elem. School Pasig City

1993 - 1998 Arellano University Pasig City

. Preparatory

1992 - 1993 Arellano University Pasig City

Work Experience:

. Digital Room Philippines Inc.

Customer Service Representative Mandaluyong City

January 2014 - January 2015

. St John Bosco Institute of Arts and Sciences Rotonda, Pasig City

Counselor for Students Affair

Instructor

June 2009 up to January 2015

. St John Bosco Institute of Arts and Sciences Guadalupe, Makati

City

Instructor

. Sun Communication and Call Center Philippines

. SinglePoint Call Centers Inc.

January 2009 - December 2014

Campaigns / Account Handled/Position

. Soft Skills & Product Trainer

. Digizip Inc. Inbound CSR/Provisioning Agent

. Digizip Inc. Collections & Billing

. Digizip Inc. (Verizon Wholesaler) Outboud Sales

. Mowave Philippines/Sourcefit

August 2009 - December 2009

Campaigns / Account Handled

. Midwest Center for Stress and Anxiety ISR

. Good Living Labs ( Cancellation Department)

. ACE IN TOUCH INC.

March 2008 to January 2009

Campaigns / Account Handled

. AT&T Line Switch (WIN BACK) ISR

. AT&T DSL ( DSL Upgrade and retention) ISR

. RX Global Online (Online Pharmacy) ISR

. Quest Vacation (Vacation Package and Deluxe Cruises) ISR

. Trades Journal (Online Advertisement) ISR

. Bowiz.com (Online Accounting and Bookkeeping Services) CSR

. ESL (Online English Teacher for Mexico and Vietnam)

. One World Connection Inc. / Contact Point Outsource Services Inc.

June 2005 - January 2008

Campaigns / Account Handled

. The Yellow Pages Online ( Online Business Listing)

. Yellow Pages Values ( Online Business Listing)

. Business Site Professional ( Business Website )

. Eversites ( Business Website )

. Vonage (Voice Over IP Service)Sun Rocket

. (Voice Over IP Service)Voip.Com

. (Voice Over IP Service)

. Exchange Place (Lead Generation )

. MPI Lead Generation (Lead Generation )

. Premier Health Plus ( Health / Medical Discount Card )

. Shopping Essentials ( Shopping Discount Card )

. American Capital Advance ( Business Cash Advance )

. Superpages.com ( Online Business Listing )

. Publication ( Industry Magazine Subscription )

. MPI Lead Generation ( Verifier Inbound)

Personal Data

. Birthdate : November 30,

1986

. Height : 5'9"

. Weight : 140 lbs.

. Civil status : Single

. Religion : Roman

Catholic

. Speaks & Write : Tagalog & English

. Father's Name : Rodrigo S. Ramon Sr.

. Occupation : Business Owner

. Mother's Name : Amanda delaPaz - Ramon

. Occupation : Admin Assitant -Law Firm

Seminars & Special Courses

. Assessors Methodology & Trainer Methodology

Technical Education and Skills Development Authority

. House Keeping Services NCII

Infotech Institute Of Arts And Sciences

. Finishing Course for Call Center NCII

Infotech Institute Of Arts And Sciences

. Front Office Services NCII

Capellan Institute of Technology Inc

. Finishing Course for Call Center NCII

St John Bosco I.A.S

Seminars & Special Courses (cont.)

. ATSC (Apprenticeship by Experience)

Super Ferry

Vessel Familiarization

Vessel Operation and Services

Basic Safety on the Ship

. Personality Development

St John Bosco I.A.S

. Flower Arrangement Training

St John Bosco I.A.S

. Food & Beverage Management

PMP Consultancy Services

F&B Training

. Basic Hotel Operation Seminar

Richville Hotel

Front Office (with Opera Express)

Housekeeping Services

F&B Departments

. Housekeeping Services

PMP Consultancy Services

Housekeeping Training

. Team Building Seminar

EMT Falcon Crest

First Aid

Emergency Awareness

Basic Calamity Response

. Leadership Training

SinglePoint Call Centers Inc.

. Voice & American Accent Training

ENFRA USA

Awards and Honorable Mention

. Best In Hotel and Restaurant Services

St John Bosco I.A.S

. Leadership Award

St John Bosco I.A.S

. Manipulative Skills

Rizal High School A.S

. Leadership Award

Rizal High School A.S

. Loyalty Award

Rizal High School A.S

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