Manager, Customer Service, office
Resume:
Donna M. Jennings
Walden, NY 12586
***********@***.**.***
Objective
I am seeking a position to fully utilize my experience and education. I
have a financial background and volunteer as treasurer for local community
organizations. I have over 15 years experience in various levels of
management. I am organized, pay attention to detail, meet deadlines, good
customer service skills, and a team player. I also have knowledge of
various levels of Microsoft products and the internet.
Work Experience
Hometown Bank of the Hudson Valley Dec. 2000 - Jan 2014
Banking Officer& Manager
Handle all aspects of running a branch, supervise and coach staff of 6
employees, made monthly scheduling for staff, run daily operations of the
branch. I worked with staff for training on new products and computer
upgrades. I kept them updated on new procedures and coached on sales and
service. Monthly employee conversations were held to review their goals and
duties to keep communication open, annual reviews were done as well.
Key Bank of New York Mar. 1983-Dec. 2000
Client Relations Manager, Middletown Office July - Dec 2000
Responsible for handling the daily operation of the branch. Handled all
reports including overdrafts, monthly audit reports to management,
scheduling and coaching of the staff, daily proof of ATMs and Branch,
conducted monthly meetings. Worked closely with Commercial Loan Officer.
Relationship Manager, Walden Office Jan 1998 - July 2000
Handled daily operation and sales of the branch as well as coaching and
scheduling. Annual reviews done, hiring of new employees. Conducted weekly
meetings, budgeting and reporting to upper management.
Branch Manager, Walden & Wallkill Offices June 1993 - Jan 1998
Managed 2 branches handling all of the operations of both branches, as well
as all employee activities ( coaching, training, annual reviews). Reports
to upper management, control expenses, deal with staffing issues, open all
type of accounts, handled all types of personal and business loans.
Branch Manager, Highland Office June 1992 -
June 1993
Managed branch as a result of a merger with Empire Bank. Organized branch,
trained staff on commercial banking procedures, increase loans volume,
personal and business.
Assistant Manager, Walden Office May 1986
- June 1992
Assist Manager who was in charge of 5 offices. My duties were more
extensive due to the time spend in other offices. I learned profit
planning, general ledger, how to control expenses. I also did the daily
operations.
Promoted to Banking Officer in March 1988
New Account/Platform, Walden Office May 1985 - May 1986
Opened new accounts, processed loans, reconcile customers accounts, cross
sell.
Note Teller Walden Office Sept 1984 - May 1985
Process paperwork for Commercial Loans as well as all teller functions.
This was done with no differences
Teller Mar 1983 - Sept
1984
Education
SUNY New Paltz, Bachelor of Science Degree, major in Finance Dec 1999
OCCC Associates in Arts Degree
Dec 1977
Various Banking Courses:
Omega Courses: Analyzing Financial Statements, Cash Flow, Consumer Loans,
Small Business Loans
In House training Sales, computer training, writing class, and various
others
Online Classes BSA, CRA, Reg DD, Reg CC and other compliance training
NYS Insurance License Life and Health
Community Service
Town of Montgomery Chamber of Commerce, Treasurer
Walden Women's Club, Treasurer
Town of Montgomery IDA, Treasurer
Walden Business Association, Treasurer
Various Local Community Events (National Night Out, Walden Harvest Fest,
Christmas in the Square and others)
Recently honored as Volunteer of the Year in 2014
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