Customer Service Management
Resume:
Tammie Draine
Lewes, DE 19958
To Whom It May Concern,
This letter is in response to your recent employment listing. I am very interested in working for you
and your company.
I have over 18 years of experience managing and operating multimillion dollar companies. My current
employment has been the most rewarding and educational so far. I was hired to simply work with an
outsourced billing company two years ago. Within 5 months, we had effectively fired that billing
company, saving over $300,000 a year (not counting the amount of money lost because of their
inadequate services).
Since then, I have taken over all operations of this company. We went from one location to currently
four and before January 1, 2015 we will have three more. Upon taking the position as CEO/Director of
Operations, my goal was set to make this a publicly traded company before 2020.
My salary requirements currently are negotiable depending on the job requirements and
responsibilities.
I feel that the job profile suits my aptitude really well and my qualifications and experience also fulfill
your requirements.
Looking forward to hearing from you soon.
Best regards,
Tammie Draine
T AMMIE D RAINE
34704 Villa Circle, #1204 Lewes, DE 19958 302-***-**** ********@**.***
Extensive background in management and accounting, including experience in accounts receivable and payables,
employee management, conflict resolution, benefits and compensation, and legal compliance.
SKILLS
Employee Management Staff Recruitment & Retention Expense Reporting/Reduction
Employment Law Employee Relations Budget Preparation
Schedule Coordination Accounts Payable/Receivables Team Building and Planning
Policies and Procedures Bookkeeping and Payroll Organizational Development
Spreadsheet Preparation Inventory Management HR Policies & Procedures
PROFESSIONAL EXPERIENCE
MEDTIX, LLC LEWES, DE
CEO/Director of Operations, 2012 to present
All operational responsibilities for a rapidly expanding Medical Equipment company. Specialize in maximizing efficiency
and improving profitability. Direct, forecast, and coordinate financial and budget processes. Develop and implement
effective operational procedures for this multimillion dollar company. Assures the filing of all legal and regulatory
documents and monitors compliance with relevant laws and regulations. Assures program quality and organizational
stability through development and implementation of standards and controls, systems and procedures, and regular
evaluation. Effectively opened 3 new locations within 12 months. Responsible for effectively transitioning all billing from
off-site to in-house in 2013. Without any experience working with the computer software used, I independently
researched and became an expert on how to use this and continue to train employees daily on its use. Manage all cash
reconciliation, posting, and A/R management. Over 3,000 claims billed and paid monthly. Oversee entire Billing
Department to ensure seamless, accurate billing process. Oversee and assist Customer Service Representatives in their
daily workflow. Originally hired as a billing customer service representative and was immediately promoted .
MID-ATLANTIC OF DELMAR, LLC, DELMAR, DE
Business Office Manager, 2010 to 2012
Responsible for financial management of all admissions and receivables for a large nursing home. I worked with other
department heads to ensure smooth operations of the facility. Solely responsible for all account s receivables and
collections. I was responsible for long term care applications, contract negotiations, Medicare and managed care
coverage determination. I also work closely with insurance companies and family members regarding coverage and
benefits.
FIRST STATE ROOFING, INC, HARBESON, DE
Vice President, 1996 to 2010
As Vice President of a multi-million dollar producing company, I was responsible for all employee management,
accounts receivable and payables using Quickbooks Pro, tax preparation, vendor contracts and negotiations.
Developed company’s disciplinary procedures as well as employee management system. I developed a functional client
support and satisfaction program that was a large part of our company’s success and hasty growth. Solely responsible
for maintaining and meeting the monthly budget for vendors and employee expenses.
MEDSERVE, LTD., HARBESON, DE
President, 1997-2007
Owner and operator of a medical transcription company, providing services to up to fifteen local
physicians. 24-hour turnaround, email/fax service as well as 24-hour on call availability.
EDUCATION
DELAWARE TECHNICAL AND COMMUNITY COLLEGE, GEORGETOWN, DE
Marketing and Management, 1995
REFERENCES
Martin Melson, RN, BSN, Administrator 410-***-****
Jack Berberian, Business owner/Friend 818-***-****
Contact this candidate