Customer Service High School
Resume:
Wendy Edwards
East Orange, NJ 07018
********@*****.***
Professional Profile:
Managerial experienced and dedicated to superior quality and customer care. Highly energetic,
goal, and team oriented with excellent analytical and communication skills. Implemented
strategies that increased corporate profitability. I have the ability to adjust to any changing
landscape and acknowledged for excellence in achieving corporate standards,.
Educational Background:
Star Career Academy, Newark, NJ 2012
Professional Cooking Program:
Sanitation SERVE SAFE Certified Stocks, soup sauce preparation
Presentation skills Plate and Buffet Basic Butchering skills and fish fabricating
Knife Skills Catering and Theme Planning
Assembling Mise en Place (Hour d’oeuvre thru Charcuteries)
Recipe Reading- weights & measuring Eggs, Breakfast, Brunch Lessons
Professionalism Menu Planning
Principles of Cooking Healthly Cooking
Alpha Training Health Care, Maplewood, NJ Certified Nurse’s Aide 2012
Com-Tech, East Orange, NJ Home Health Aide 2012
Cavalier Protection Services, Newark,NJ SORA 2009
Barringer High School, Newark, NJ H.S. Diploma 1991
Professional Experience:
Alaris Healthcare, West Orange, NJ May 2013- present
Cook
Preparing meals for residents according to their dietary needs.
I have also worked for several other places such as corporate diners
and fast food restaurants.
FedEx, Newark NJ 1997-2011
Spill Dangerous Goods/Checker/Sorter Agent
● Collaborated with various departments for scheduling timely deliveries.
● Team leader responsible for enforcing corporate behavior policies..
● Delegated pipeline distribution of hazmat documents within mandated deadlines
● Instructed safe material handling for all crew members trainees.
● Maintained a working knowledge of all applicable regulatory compliance requirements.
N.J. Transit, Newark, NJ 2008-2010
Undercover Operations/ Security
● Inspected bus operations and train conductors.
● Monitored procedures and regulation compliance.
● Verified proper money transfer procedures.
● Ensure adherence to customer care policies.
Retail: Various Locations Cashier/ Customer Service Rep/ Visual Display
Assistant Manager for store operations 1994-1997
● Maintained customer service standards by monitoring employee’s daily activities and quotas.
● Developed strategies to drive floor room sales
● Assess customer requirements and educated consumer on product functionality.
● Enforced loss prevention and shortage control procedures.
Certifications: ServSafe No. 9245038/ CNA/ HHA/ HAZMAT/ SHORING/ OSHA/ CPR/AED/ NY
Guard License SORA
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