Customer Service Management

Lanita Garrett

Bank Secrecy Act Analyst

Balch Springs, TX

*******.*******@*****.*** - 469-***-****

WORK EXPERIENCE

Bank Secrecy Act Analyst

United Central Bank - Garland, TX - May 2012 to October 2014

Facilitator of Departmental & Monthly Branch Training by publishing monthly BSA Newsletters & Attends off

site BSA Bankers Training yearly

• Review Low & High Risk alerts & create cases due to findings of suspicious activity

Create reports & utilize daily queries and pivot tables in Excel to reconcile rejected transactions

• Create cash spreadsheets in Excel to assist with balancing & investigation of questionable transactions in

order to verify data accuracy

• Assist Accounting Department with Data validation by researching and making the appropriate corrections

to ensure the transactions post correctly

• Assist management with analyzing financial documents to ensure accuracy

• Review & Complete Currency Transaction Reports in order to transmit the reports to FINCEN

• Completion & transmission of Suspicious Activity Reports to FINCEN

• Review the Monetary Instrument Log Report received from the branches for accuracy

• Branch email follow ups & retrieval of account documents

• Reviewed & Created Contracts

• Assists management with preparation of Bank Federal Exam.

Reconciliation Specialist

Columbus Data Systems - Dallas, TX - April 2011 to May 2012

Facilitator of Staff Monthly Departmental Training

• Balanced & reconciled the Daily Settlement Recon for all the networks: Pulse, STAR, MasterCard & Fiserv

• Research & processed exception items that were rejected by the networks

• Assisted Accounting Department with ledger balancing using general accounting such as accounts payable

& account receivables

• Verified & processed claims for charge back items to ensure consistency and accuracy of disputed claims

received

• Process Pulse Good Faith disputes; Enter Good Faith & Credit Adjustments in the network systems: Pulse,

STAR, MasterCard & Fiserv

• Followed up with the clients to give status of disputed items that were processed

Service Settlement Specialist

Land safe/Bank of America - Plano, TX - March 2010 to April 2011

Assigned appraisal orders to appraisers & appraisals status follow-ups

• Created & cancelled orders for the appraisers to go out and complete the appraisals for the customers

• Corresponded with Bank of America Mortgage Loan Officers regarding the status of the appraisal order

• Reconciled past due orders & Settled duplicate orders

• Processed claims & appraisal fee invoices to ensure payment for the appraisers of services rendered

• Completed property address changes & product changes in order to accommodate the appraiser and type

of appraisal being completed

• Completed managerial projects on a as needed basis

BSA Analyst Banking Officer/Branch Mgr

PlainsCapital Bank - Dallas, TX - June 2004 to August 2009

Opened & closed the Branch following bank policy to ensure the safety of all employees

• Assisted with the openings of new branches

• Supervised, coached, trained the Branch employees & conducted HR duties

• Received regional branch recognition award for outstanding customer service

• Supplied Tellers with coin and currency on a as needed basis

• Conducted surprise Teller Drawer audits to ensure bank policy was being followed

• Reported daily averages and shortages to the operations manager

• Balanced & added cash to the branch ATMs on a weekly basis

• Balanced the Bank vault & sold cash to the Fed along with received cash from the Fed

• Opened & closed checking, savings, certificates of deposits, Roth IRA's, Traditional IRA's & Safe Deposit

boxes

• Assisted Loan Processors with analyzing loan documents to ensure all documents were received and

forwarded to the appropriate Loan officer for approval

• Reconciled, researched & balanced accounts by conducting general accounting

• Conducted Gift card, Fraud, High Cash, Wire, & OFAC/Non-Resident Alien Reviews using excel

spreadsheets & thoroughly reviewed report for suspicious activity

• Completion & transmission of Suspicious Transaction Reports

• Handled ACH, Debit & Credit Card Fraud Disputes & Notarized Affidavits

• Assisted Management with Bank Federal Exam

EDUCATION

Bachelor in Science of Business Management

University of Phoenix - Dallas, TX

ADDITIONAL INFORMATION

SKILLS:

Billing; Invoicing; Order Processing; Strong Writing Skills; Research/Analytical Skills; Strong Power Point

Skills; Excellent Communication Skills; Strong Written Communication Skills; Training/Coaching Skills; Team

Leadership Skills; Team Player; Exceptional Customer Service; Multi-tasker; Organized; MS Office Proficient;

Strong Excel Skills; Strong sense of Banking Ethics; Customer Relations; Strong Work Ethics & Reliable;

Software consists of: Share Point, Microsoft Outlook/Publisher, Great Plains, Kirchman Bankway, Fiserv

Premier Navigator/Anti-Money Laundering (AML), Director Supervisor Teller, Bridger Insight, AS400, ISNET,

Synergy, GFX, LQAS, Wire XChange, LexisNexis, Bankers Toolbox, Patriot Act, Check Systems, TransAct

& FINCEN

Contact this candidate