Customer Service
Resume:
CURRICULUM VITAE
GAUS M MOMIN
Mob - 963-***-****
E-Mail -
*********@**********.***
************@*****.***
* CARRER OBJECTIVE :
To work in a challenging position in the field of international trade
and make the
Best contributions in the interest of the company thus enhancing my
knowledge.
* QUALITIES :
Good listener/Teamwork/Pro-Active Initiative
* COMPUTER SKILLS : Applications : MS-OFFICE
Computer Languages : C,C++,Visual Basic
WORK EXPERIENCE :
1. WNS Global Services Pvt. Ltd.,Pune
Designation: Senior Customer Service Associate.
Project: Fare Filing
Process: Expedia Travel
Job Profile: Filing fare on behalf of Expedia Travel Agency.
Files fares for most of
the Carriers for all regions. Do filing fares on Myfares
and Fare Expert. Also we
work on official website of Expedia travel agency. The agency has
many small
units of processes depends on CXR and Region.
Joined on 14Jan13.
2. EDS - MPHASIS INDIA PVT LTD. ( JUN10 - SEP-10)
Designation - SD Senior Technical Support Associate (Voice)
Project - IT services for Cargill food processing Company.
Process - Cargill
Job Profile - Providing technical and IT solutions to the
employees of Cargill
This includes changing passwords of application, loading-
unloading of system
Programs and guiding them to troubleshoot online.
3. WNS Global Services Pvt. Ltd.,Pune
Designation: Senior Customer Service Associate.
Project: Fare Filing
Process: Japan Air Lines
Job Profile: Filing fare on behalf of the Japan Airlines.
We file Published fares, Private fares, and discounted fares
In the ATPCO system which is recognized globally to load
the fares. For loading fares we use ATPCO( black screen).
Aware of all the CRS, which is used to display and price
the fares - Amadeus, Sabre, Galileo, Worldspan.
Also, able to load the fares through Fare Expert which is
used only for Amadeus.
Duration : 6 Yrs ( Since 20'Feb'04-21May'10)
* OTHER ACTIVITIES
1. Coordinating with client regarding coding issues
through E-Mails and direct conversation.
2. Solving queries of Team Members.
3. Handling the Team alongwith the Team Leader.
4. Maintaining all the Updates and Shift Handover.
5. Making Roaster for the Team.
* ACHIEVEMENTS
1. Selected to represent Zion Cricket Foundation Team to
Participate in the
18th Royal Bankok Sports Club international Cricket Sized
Tournament
in Bankok, Thailand.
2. Best Student award twice in High School.
3. Customer Achievement Award in Feb'06 in WNS
4. Best Team Award in Feb'06 in WNS
5. Star Performer Award in Aug'06 in WNS
6. Customer Loyalty Award in Feb'07 in WNS
7. Customer's Gold Circle Award in Feb'07 in WNS
8. R & R Star Performer Award for - SEP'06, OCT'06, NOV'06,
DEC'07,
JAN'07, MAY'07, AUG'07, SEP'07, OCT'07 in
WNS.
* AREAS OF INTEREST
SPORTS - Cricket, Hockey
Hobbies - Listening to Music
* EDUCATIONAL QUALIFICATION
* B.C.S( BACHELOR OF COMPUTER SCIENCE
B.R.Gholap college, Sangvi, Pune
Year of passing - 2001
Grade - FIRST CLASS
* H.S.C.
Sanghvi Keshari College of Arts, Commerce and Science, Pune
Year of passing - Mar'97
Grade - Higher Second Class
* S.S.C.
C.K.Goyal High School, Chinchwad, Pune
Year of passing - Mar'95
Grade - FIRST Class with Distinction
* ADDITIONAL QUALIFICATION
* A.D.C.A.( Advanced Diploma in Computer Application )
A.T.S.S.( Affiliated to University of Pune )
Year of passing - 2001
Grade - FIRST Class
* TYPEWRITING ( 30 WPM )
Bhairgond Typewriting Institute, Chinchwad
Year of passing - Nov'95
Grade - A
* TYPEWRITING ( 40 WPM )
Bhairgond Typewriting Institute, Chinchwad
Year of passing - May'96
Grade - B
* PERSONAL DETAILS
Name - Gaus M. Momin
Date of Birth - 10 April 1978
Languages Known - English, Hindi & Marathi
Marital Status - Married
Permanent Address - "E-4", Sukhwani Enclave
Pimpri Waghere, Pimprigaon
Pune - 411017
Contact No - 963754464
* STRENGTHS : Hard Working, Positive Attitude, Patience
The above information provided true to the best of my knowledge and I
assure to
serve my level best and shall be honest and loyal to the
organization.
Gaus M. Momin
Place : Pune
Date :
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