Customer Service Representative
Resume:
Angela Williamson
Westville, IL 61883
Phone: 217-***-**** E-mail: *****************@*****.***
JOB OBJECTIVE: To earn a challenging position in my field of choice with ample opportunity for learning and growth.
Highlights of Qualifications
Self-starter and work well with others or alone.
Sets deadlines and determines priority levels.
A team motivator and team communicator.
Creative and resourceful in developing solutions to problems.
Easily adapt to new situations; learn new environments quickly, and take initiative.
Education
July 2011 – Present DeVry University Graduation December 2015
• Technical Management Bachelor Degree
• Associate of Applied Science in Network Systems Administration Graduated June 2011
• Relevant courses: Introduction to Networking, Introduction to Routing, Introduction to Switching, Introduction to WAN
Technologies, Network Operating Systems Using Windows, Network Operating Systems Using UNIX, Voice/VoIP
Administration.
Relevant Skills & Experience
January 2002 – Present McLane Midwest Danville, IL
• Office Clerk III & Slot Optimizer
• Work independently and reports Distribution Systems Supervisor and Distribution Center Manager (March 2008-
present)
• Work on optimizing slot usage and streamlining selection process.
• Coordinates all seasonal candy distribution orders for top 3 customers.
• Work closely with transportation and distribution centre to coordinate loading and delivery schedule.
• Work closely with corporate buyers and local expeditor to insure product arrives when needed and for the correct amount
needed.
• Monitor large distributions with expected and made adjustments to the orders to manage the workload in the warehouse to
distribute the work throughout the week as evenly as possible.
• Monitored inventory levels and insured all product expected was received and billed to our expecting customers in the time
required time frame.
• Coordinate all cigarette and tobacco distribution orders for promotional cigarettes. Required to maintain achieve goals to
insure division received incentives.
• Assist in gathering information for projects, using the system to gather and analyse the information.
• Create and maintain data information on many scoreboard items and information for easy reporting to supervisors.
• Always up to new challenges.
• Information Systems Associate
• Work with I/S manager on special projects. (December 2005 - March 2008)
• Handled the Smart Hand Held unit (customer ordering system) training and trouble shooting for our divisions internal and
external customers.
• Set up and install new hardware and software when needed.
• Daily/weekly updates of all driver credit telxons.
• Building on the network of people to source information from when needed in any given circumstance.
• Heavily involved in seasonal as well as weekly distribution maintenance and planning.
• Knowledge of networking and hardware imaging software.
• Create and install new images when needed on equipment.
• Monitoring the everyday working of the printers, schedule and Automated Conveyor Selection systems while completing
other assigned special projects.
• Able to cover other shift operators including job processing and label management.
• Work in conjunction with the helpdesk on issues with the Automated Conveyor Selection system.
• Trouble shoot and general repair on RF equipment.
• Assist end users on site with hardware, software or application problems.
• Customer Service Representative
• Customer Service Representative with specific account assignments (January 2002 – December 2005)
• Provide customer service to all customers with specific account responsibilities for assigned customers.
• Work closely with Area Sales Managers with specific account responsibilities.
• Work directly with corporate customer contacts as well as store level contacts.
• Review reports on a daily basis to identify and correct product issues.
• Set up distribution of products to locations as directed by customer corporate office.
• Develop new reports for departmental use.
• Update and create many excel spreadsheets, access data basis.
• Work reports with Document Direct and Document Analyser to prepare them for Word or Excel format to make them
workable or able to be emailed.
• Provide software support and training to internal and external customers.
• Coordinate and carry out many tasks of preparing information during the rollout of new customers to our company.
• Work very closely with many departments and customer to assure a smooth transition for new customers bringing their
business to our company.
• Update customer’s retails and authorizations using our program for customers with out the capability to control this on
their own.
• Train new and existing customers on how to use our software programs and reports to help grow and control their business
with more ease and at their convenience.
• Loading distributions for assigned customers and have to maintain a scorecard score of 98% or higher.
• Telxon support and trouble shooting for customers having difficulty transmitting orders.
• Attend many conference calls regarding new program information.
• Selected to attend initial training of new distribution system for our department when training was completed I then trained
colleagues to use new system.
Computer Skills
.
Proficient in Microsoft Windows environment, TCP/IP networking in Windows XP environment, Microsoft Office 2010,
Outlook, Word, Excel, PowerPoint, Access, Document Direct, Document Analyser, Document Publisher, and Microsoft Internet
Explorer, Web Mail.
References
Jeff Brannen Lead Help Desk Technician, McLane 4747 Mclane Pkwy, Temple, TX 254-***-****
Alan Holt Business Analyst, McLane Company 3400 E. Main Street, Danville, IL 217-***-****
Geri Barrett Administrative Secretary to President 3400 E. Main Street, Danville, IL 217-***-****
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