Manager Customer Service
Resume:
CHARLES E. MUNSEY
Athens, AL ***13
***********@*****.***
OBJECTIVE
To gain a position with a company that will utilize my excellent team building experience to innovatively reduce
costs, maximize profits, improve safety, recruit high performing employees and build excellent relationships with
customers and governmental agencies.
PROFESSIONAL EXPERIENCE
PBF CONSULTATION Jun 2012 - Present
Regional Manager (Owner Operator)
Responsible for completing multiple acquisitions of recycling companies as well as hauling companies.
Completed move of All Plastics from Lakeland Florida to Orlando Florida.
Completed negotiations and purchase of building for move of All Plastics.
Completed acquisition of hauling company in Pasco County.
Completed negotiation of new contract for recycling all of Rehrig Pacific’s used carts in the state of
Florida.
REFUSE MANAGEMENT / DISPOSALL Jan 2009 - Jun 2012
Regional Manager
Responsible for all operations in Florida with approximately $30M in annual revenue.
Restructured daily operations resulting in a turnaround from negative 10% EBIT to positive 6% EBIT year
over year.
Completed acquisition of a hauling company in Pinellas County, FL.
Completed acquisition of a Class 3 facility in North Florida and implemented a sort line to recover
recyclable materials.
Completed construction of a single stream MRF and a C&D MRF. Within the first six months, shipped an
average of 140 tons of OCC, 70 tons of mixed office paper and 30 tons of PET per month.
Completed construction of an autoclave to process medical waste.
RR WASTE SOLUTIONS (Red River Service Corporation) Austin, TX Aug 2007 - Jan 2009
V.P. of Solid Waste
Responsible for all operations east of Texas, representing approximately $60M in annual revenue.
Instrumental in negotiating a new contract between RRSC and a municipality to eliminate
mandatory free brush pick up to an on call billed service per yard, which saved operational costs of $100K
per month.
Implemented a full recycling program for the City of Ridgeland, MS school system.
Instrumental in establishing new five year contract with the City of Cedar Park Texas with fuel
escalators and a 53% price increase.
IESI, Austin / Johnson City, TX Nov 2005 - Aug 2007
Division Manager / Municipal Marketing Manager
Responsible for approximately $2M per month in revenue and 160 employees.
Responsible for all aspects of operations and environmental management of the landfill.
Signed new agreement with multiple municipalities which resulted in approximately $93K in
yearly EBITDA improvement.
Reduced accident frequency rate by 29% year over year through improved training and driver
accountability.
Increased net revenue per hour in the roll off line of business by $25/hour.
Munsey, Charles E. Resume Page 2 of 2
ALLIED WASTE INDUSTRIES (B.F.I), Montgomery, AL Dec 2002 – Nov 2005
General Manager for Central Alabama Market
Responsible for three hauling companies, two landfills and four transfer stations with 65 employees
and approximately $2M per month in revenue.
Responsible for recovering all recyclable materials from transfer stations as well as landfills.
Ended 2003 with a 12% improvement year over year financially.
Attained an outstanding safety record, improving 2002 to 2003 claims from 35 incidents to four
and reporting the best accident frequency rate in the region.
General Manager, Sarasota County Landfill
Responsible for approximately $300K in monthly revenue and 12 employees.
Tasked with cleaning up and turning around several environmental issues within a short time
frame.
WASTE MANAGEMENT Jul 1999 - Dec 2002
Service Machine Team Member and Team Leader (Mar 2002 - Dec 2002)
Installed and implemented standardized customer service processes, leading training and coaching
sessions with all employees, from Regional management to the newest residential driver.
District Manager, Dothan, AL (Oct 2000 - Mar 2002)
Responsible for hauling company with approximately 25 routes and $800K in monthly revenue.
Reduced safety claims by 48% through improved training and driver accountability.
Increased EBIT by 18% through revenue improvements and cost controls.
Operations Manager, Mobile, AL (Jul 1999 - Oct 2000)
Responsible for operations in Mobile, AL, Foley, AL, and Pensacola, FL
Responsibilities included a 500-ton per day transfer station.
Helped to increase EBIT by 4% primarily with cost efficiency savings and rerouting, eliminating
six routes.
Improved safety record by 25%
ALLIED WASTE INDUSTRIES (B.F.I), Winston Salem, NC Nov 1992 - Jul 1999
Operations Manager/Acting District Manager (Sept 1997 - Jul 1999)
Responsible for Winston Salem and Greensboro, NC operations.
Increased EBIT by 28.5% through revenue gains and cost controls.
Improved safety measurements including TRIR and claims by 50%.
Improved routing efficiencies resulting in the reduction of three routes.
Residential & Commercial Supervisor/Asst. Operations Manager, Clearwater, FL (Nov 1993 - Sept 1997)
Responsible for the commercial line of business and four recycling collection routes.
Frontload Commercial Driver/Bio Medical Driver, Lakeland, FL (Nov 1992 - Nov 1993)
WASTE MANAGEMENT, Clearwater, FL Jan 1988 - Nov 1992
Residential Driver, Roll-Off Driver, Port-O-Let Driver and Dispatcher
EDUCATION
BEAUFORT TECH, Beaufort SC
A.A Degree Business, 1984 - 1986
MILITARY EXPERIENCE
United States Marine Corp. and U.S Army Reserves
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