Pharmacist

DEBORAH LING, RPH

Olathe, KS ● ***********@*****.*** ● 913-***-****

PHARMACIST

RETAIL PHARMACY ● LONG TERM CARE PHARMACY

PHARMACEUTICAL SALES ● BIOTECHNOLOGY SALES

Dedicated high-achiever, who brings a vast knowledge of all aspects of Pharmacy. Excels at relationship building,

communication of critical, value-added information and achieving results. Extensive, award-winning experience.

Exceptional strengths in developing new business while effectively managing existing accounts. Expertise in call

plan development and execution with a sense of urgency. Trusted advisor bringing a thorough understanding of

products and competition, and building long term relationships with clients. Consistently exceeds expectations of

company and clients.

Team Leadership Retail Pharmacy Client Presentations

Market Analysis/Growth Long term Care Pharmacy Account

Management

Medication therapy management Health Education Specialty Pharmacy

PROFESSIONAL EXPERIENCE

Pharmacy Alternatives/ResCare, Kansas City April, 2014-present

STAFF PHARMACIST

Opened a brand new long-term care pharmacy in Kansas City

Specialized and served persons with intellectual and developmental disabilities

Participated and stream-lined all aspects of the medication delivery process in this new pharmacy

Order entry, medical records, dispensed meds.in specialized packaging, shipped and delivered medications,

Verified prescriptions, billed insurance, provided education for nurses and pharmacy techs

Organized and scheduled pharmaceutical reps. to provide monthly educational coffees for the staff

Set up Pharmacy Alternatives as a new experiential educational site for The University of Kansas Pharmacy students

Designed, Managed and Directed the Pharmacy Alternatives, Kansas City experiential program

Recognized by The director of Pharmacy for demonstrating a relentless work ethic and consistent positive attitude

TARGET Pharmacy, Kansas City Metro Dec., 2013 to Apr.,2014

STAFF PHARMACIST

Worked as a float pharmacist in retail pharmacies

Increased guest satisfaction scores from 83% to 100% in the Shawnee TARGET for 2 weeks in a row

Increased guest satisfaction scores from 79% to 94% in the Olathe south TARGET

100% guest satisfaction scores in the Overland Park Super Target on multiple days, on days we dispensed 330

prescriptions

Received numerous commendations that are documented from guests for providing excellent patient education and

for delivering superb customer service

Received positive feedback from manager for engaging and inspiring team mates

Alixa Rx, Lenexa, KS July, 2013 to Dec., 2013

Byrne’s Pharmacy, Eudora, KS

STAFF/CLINICAL PHARMACIST

Worked as a relief pharmacist in retail and long term care pharmacies.

Managed 7 employees in a retail pharmacy setting

Eli Lilly and Company, Kansas City July, 1992 to July, 2013

PHARMACEUTICAL SALES REPRESENTATIVE

OSTEOPOROSIS SPECIALTY & DIABETES SPECIALTY REPRESENTATIVE

Hired with full responsibility to collaborate with internal and external clients to understand and identify customer

needs, support pull-through activities relative to the customer strategy, and deliver value and improved health

outcomes to healthcare professionals and patients.

Products: Diabetes, Neuroscience, Osteoporosis, Psychiatry, Gastroenterology, Infectious Disease, Pulmonology,

Rheumatology, Endocrinology, Pediatrics, Urology, Gynecology, Injection Drugs, insulin pen, Forteo injectable pen.

Continuously drove and delivered business-critical sales initiatives and results including:

• 2013 Finished at 104% total portfolio goal attainment. I led the district in 2 of 3 products for % to quota.

• 2012 Finished at 102% total portfolio goal attainment, ranked 89/481 reps., top 18%.

• 2011 2 of 3 products finished at 100% to quota.

• Recipient of numerous commendation letters from division VP for achieving >100% to quota.

• Product launch expert, successfully launched 9 new drugs, including 2 medical devices.

• Successfully launched injectable biotech medical device for osteoporosis. Overcame black box warning &

$1K monthly cost.

• Increased territory Forteo sales from $0 to $4.8M, within 18 months.

• Achieved the 6th largest sales volume in the nation within 18 months.

• Conducted 5 patient training classes in new territory. Added 28 new high-revenue patients within 7 months,

increasing annual revenue by $294K.

• Ranked #1 in new patient starts & number of training classes in the District.

• Grew Forteo sales 600% within 4 months as national sales decreased.

• Paired Practitioners with thought leaders resulting in 6 new high-worth patients within 30 days.

• Exceeded corporate goal for Forteo training classes by 200%.

• Consistently outpaced national market share averages. Grew 13 year old product by 400%.

• Increased Evista sales by up to 86% with targeted Physicians

• Grew Cymbalta sales by 45%.

• Prozac District Champion, led team to #1 in nationwide sales.

• Daily call rate is 29% higher than national average.

• Out-of-office programs were up to 95% higher than average representative.

Awards:

• Director’s Council winner.

• 3 x Annual “District MVP” peer award winner.

• 2 x “Perk Award” winner.

• Quarterly “Exceptional Customer Service” award winner

• 9 x “BUC Award” winner for exceeding competition market share.

• “STARR Award” winner.

• Numerous Spotlight points award winner

• 7 x “District Product Champion Leader”.

• Guest Sales Trainer at Eli Lilly Corporate Center.

• Mentor to 16 new Sales Representatives.

INTERNSHIPS

NATIONAL PHARMACEUTICAL COUNCIL INTERN, Marion Merrell Dow, Inc. Kansas City, MO

Emphasis on Sales and Marketing, Regulatory Affairs, and Clinical Research.

JUNIOR CONSUMER SAFETY OFFICER, Food and Drug Administration (FDA), Rockville, MD

EDUCATION

Bachelor of Science, Pharmacy, University of Kansas

Bachelor of Science, Business Administration, University of Kansas

PROFESSIONAL CERTIFICATION

Licensed Registered Pharmacist--Kansas

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