Customer Service Project Manager
Resume:
Michael Romano
Quincy, MA *****
Cell# 781-***-****
Email: ********@*******.***
. Strategic thinker; set sights on the "big picture" while attending to the
details. Possess highest professional integrity. Accomplished in staff
training, development and performance management.
2013- Present General Manager, Roast Coffee Company - Winchester, MA
. Established processes to manage scope, risk and issues with
the development of "new" Caf .
. Coordinated with the Architect, Contractor to meet the
project objectives and resolve issues.
. Have grown sales to over $500K in 12 months through
development of staff and being an active member of the
community.
. Implemented Point of Sale System for new Caf .
. Prepared gross margins analysis on all product offerings.
. Managing vendor relationships.
. Responsible for hiring, training, developing and motivating
employees.
. Established business practice guidelines and patterns for
operational efficiency and standardization.
. Provide direction to manager to resolve human resource
issues.
. Manage the accounts payable and weekly payroll function.
. Implemented QuickBooks to maintain financial records and
controls to assure prompt and accurate reporting of
earnings.
2004- 12/2013 Director - Revenue, Olympus Medical - Southborough, MA
(Medical - 600Million)
. Manage the AR, AP, Billing, Credit/Collections and Revenue
functions for company.
. Project Manager of large scale Oracle EBS - 11i
implementation and 12R upgrade. Manage Accounts
Receivable, Order to Cash, Consolidated Invoicing and
Customer Master into the new ERP system. Was responsible
for data mapping of customer master file, pricing and
shipping. Wrote functional specs to map new Order to Cash
process to new ERP system. Created test scripts to insure
design solutions worked with process. Developed specs,
test scripts for invoicing, lockbox and cash applications.
Integrated credit card processing and lock box automation
into new ERP system.
. Provided hands on functional support for legacy and new ERP
system.
. Reviewed customer agreements to ensure consistent
application of revenue recognition policies in accordance
with relevant accounting literature and corporate policy.
. Coordinated with company's legal department to draft and
negotiate non-standard agreements.
. Prepared Cash Forecast and Allowance for Doubtful Accounts
. Developed metrics to ensure an efficient department.
Reducing DSO from 70 to 41 days.
. Completed month end close deliverables which included the
preparation of journal entries, the review and posting of
customer invoices, account reconciliations, analyzed
between forecasted revenue and actual results.
. Continuously analyzed, developed department strategies,
recommended changes and established standards in operations
to optimize performance and efficiencies.
. Maintained and ensured ongoing compliance with accounting
policies and procedures and Sarbanes-Oxley Act (SOX)
internal control documentation
. Leading, training, developing and aligning staff in
multiple locations.
. Supervised the filing of all State and Local Sales / Use
Tax Returns.
. Managed relationships with outside collection agencies and
credit sources
. Approved standards for all credit and collection related
documentation policies, procedures.
2002-2004 Director Billing/Accounts Receivable, Viacell, Inc -
Boston, MA (HealthCare)
. Restructured and aligned the department into an operating
group that best services the needs of the company and our
customers.
. Supervise Credit Analysts to collect past due accounts,
making sure that customers are contacted directly and
timely to ensure issues are resolved quickly.
. Prepared financial analysis on accounts receivable,
reserves and bad debt analysis.
. Hiring training and establishing performance guidelines for
staff.
. Streamlined billing, collection procedures through the use
of system enhancements.
. Project Manager of PeopleSoft 8.4 A/R billing system.
. Prepared all pricing modeling for company.
. Project Manager of Receivables Financing.
. Oversee global cash reconciliation process.
. Maintained and develop banking relationships.
2001. Director -Customer Service - Treasury, Open Market -
Burlington, MA (Software - Company)
1. Responsible for domestic and international Customer Service
and AR operations
2. Developed and implemented measures strategies to increase
the effectiveness of the customer service initiatives.
3. Lowered DSO from 130 days to 60 days in 6 months' time.
4. Responsible for establishing trade receivables goals with
management, judicious granting of credit, and maintaining
efficient collections practices for the overall company.
5. Managed all processes and procedures to support department
objectives.
6. Analyzed contracts ensuring they meet the definition of
revenue, be measurable, be relevant, be reliable, ensuring
they meet SOP 97-2 compliance
7. Analyzed trends and recommend and implements process for
improving Associates comprehension and implementation of
information
8. Monitored and coordinated bank activities and daily cash
management processes to ensure
proper funding levels and adheres to corporate policies and
procedures.
9. Managed line of credit and factoring agreements with bank.
10. Monitored daily cash position.
11. Prepared cash flow forecasts.
12. Reconciliation of Bank Statements.
13. Prepared Quarterly bad debt schedules
14. Prepared all State and Local Sales / Use Tax Returns
December - 1995 to January - 2000
Manager - Contracts/Customer Service, Scitex America / IRIS
Graphics - Bedford, MA (Prepress/Printing - Industry)
15. Managed the daily operations of the Order Administration,
Contracts, and Accounts Receivable Billing Departments.
16. Devising and Implementing company wide procedures and
systems to facilitate smooth processing and administration
of contracts while mitigating business legal risk.
17. Managed the operating funds and treasury system obtaining
maximum utilization and security of the corporate funds by
determining cash requirements.
18. Preparing weekly / quarterly cash management reports and
analyzing long-term forecasts and investments.
19. Maintained appropriate cash flow with bank and investment
institutions.
20. Prepared monthly /quarterly Bad Debt Analysis for senior
management.
21. Exercising prudent control and good judgment to improve the
sales potential of the company while protecting its
accounts receivables investment
22. Responsible for establishing trade receivables goals with
management, judicious granting
Of credit, and maintaining efficient collections practices
for the overall company.
23. Maintaining / forecasting proper inventory levels, liaison
with supplier on inventory issues.
24. Worked closely with internal and external sales on the
development of new products
25. Interacting with other departments to improve the order
management cycle, scheduling and on time delivery to
enhance sales and customer satisfaction.
EDUCATION
Merrimack College, Andover Ma - B.S., Business Administration
Software Skills: People Soft, Oracle R12, Lawson, Manman,
Peachtree, Excel, Word, Power, Point Peachtree
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