Customer Service Representative
Resume:
Nanette Q. Manaloto
Mabalacat, Pampanga Philippines
Mobile # +63-917-***-****
Mobile # +63-908-***-****
e mail: ***************@*****.***
CAREER OBJECTIVES:
To obtain a suitable position that will enhance my skills and uplift my confidence towards perfection and to meet your
expectation up to the best of my knowledge.
Educational Background:
Tertiary: Bachelor of Science in Computer Science
Holy Angel University
Angeles City
Personal Data:
Gender: Female
Height: 5’ 2”
Weight: 90 lbs
Birthdate: April 19, 1981
Civil Status: Single
Trainings & Seminars:
Cyber City International School
Clark Freeport Zone, Pampanga
May 07, 2001 May 26, 2001
KEY SKILLS:
Communication – Deals with customers via telephone, to ensure successful communication via active listening and
probing questions.
Problem solving Resolves in depth queries in a methodical manner independently.
Team Player Enjoys sharing knowledge and encouraging development of others to achieve specific team goals.
Work Experience:
OMNITECH CUSTOMER FOCUS INC.
Office Center 07 H and I Bldg. Berthaphil Clark Center,
Jose Abad Santos Ave., Clark Freeport Zone, Pampanga
Group Leader/ GL (November 4, 2013 – January 15, 2015)
Implementing and ensuring daily compliance feedbacks is given to my team.
Provide answer to all agents queries regarding system process and monitoring
live calls making sure agents follow correct call flow.
Reports daily to the team leader regarding individual agent performance and
attendance.
Collating sales recordings, check sales system screenshots, validating agent's
sale report, monitoring agent's call tracker.
Compliance (October 2014 November 2014)
Randomly monitoring calls for tech sales representatives.
Giving feedbacks and sending agent's error thru email to their respective leaders.
Providing real time coaching with the agents when necessary.
Sales Tech Representative (July 1, 2013 – November 3, 2013)
Providing technical support and other computer related issues
Assuring clients to fix issues in a timely manner and provide all necessary
software to be installed in computer (System Optimizer, Anti Virus, MS Office and
Operating System).
DEBT RELIEF SERVICING LLC
Angeles City
Mediator (October 2012 – December 2012)
Providing assistance to clients by consistently calling the bank and getting
updates about the client’s request.
Accomplishing the necessary paperwork to keep the process moving forward.
Seeking out strategies to give the client an edge in terms of their loan modification
request.
IQOR PHILIPPINES
Bldg. 36 & 37, Berthaphil 2 Compound,
Jose Abad Santos Ave., Clark Freeport Zone, Pampanga
Customer Service Representative (April 2009 – June 2012)
(MetroPCS)
Activating new phone line account for new/old metroPCS clients.
Resolving clients network issues by following trouble
shooting steps and process in a one call resolution.
Ensuring customer satisfaction by providing effective resolution for their individual
queries.
Accessing and making adjustments to billing system errors.
YUAN HENG ENTERTAINMENT
Clark Freeport Zone, Pampanga
Cyber Croupier (April 2007 April 2009)
Online casino dealer
Dealing thru online/ via camera placing bets for customers and following house
rules in each kind of game handled.
Cyber City Teleservices Ltd.
Clark Freeport Zone, Pampanga
Customer Service Representative (May 2001 August 2003)
(INFOMERCIALS)
Providing assistance to customers by relaying correct
and affordable prices for products from TV home shopping.
Process customers purchase from different products and provide the benefit of a
particular product that will make an upsell.
(DIRECT ONE)
Providing customers correct instructions how to use a free cellular phone cards.
VIDEO CITY
AU branch, Angeles City
Customer Service Associate (September 2000 March 2001)
AMERICAN HOME VIDEO
AU branch, Angeles City
Customer Service Associate (February 2000 August 2000)
ACA VIDEO
Dau, Mabalacat Pampanga
Family Service Representative (June 1999 December 1999)
ACA VIDEO
Angeles City
Family Service Representative (November 1998 May 1999)
Providing assistance to members for their home entertainment rentals such as original and latest
laser disc, vcd, dvd movies and blockbuster films.
Supporting newly hired representatives with both product and system familiarity.
This is to certify that all the above information’s are true and correct to the best of my knowledge and belief.
Nanette Quiambao Manaloto
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