Manager Management
Resume:
Adam L. Ferguson
*** ***** **** ***** ********, IL 60178
****.*.********@*****.***
Career Summary
Experienced and MBA-trained information systems manager with the ability to design and
implement effective strategies, solve difficult problems, and manage resources. Strong business
intelligence expertise, technical understanding, business acumen, and international work
experience.
Experience
Application Systems Manager, KishHealth System 2012-2014
A non-profit health care organization – DeKalb, Illinois
Accountable for all software applications and interfaces in the health system; managed 14 clinical
informatics and systems analysts
• Coordinated application upgrades, configuration changes and server security updates
• Facilitated system requirement meetings with clinicians and administrators
• Enabled the integration of a web-based helpdesk ticket system with an organization-wide
project management platform
• Oversaw implementation of an electronic medical records system in a 12-physician practice
• Supported efforts to achieve eligibility for multi-million dollar government healthcare
incentive programs
Head of Business Systems, PhonepayPlus 2010-2012
The regulator for phone-paid services in the United Kingdom – London, United Kingdom
Developed and executed strategic information systems business plan; accountable for
infrastructure as well as budget forecasting and tracking
• Established and developed a team of systems administrators, business and data analysts
• Project managed the procurement phase of a CRM system with an e-commerce website
• Coordinated a SharePoint implementation and document management migration project to
enable version control on regulatory documents
• Improved system redundancy, security, disaster recovery, performance and network
infrastructure
• Performed complete asset, procedure and contract audits
Data Analyst, PhonepayPlus 2008-2010
Responsible for corporate reporting suite, ad-hoc analysis and system data integrity
Maintained Business Objects universes, reports, scheduled distributions and security
•
Developed corporate operational reports for public consumption
•
Coordinated intelligence sharing with mobile network providers in the United Kingdom
•
Delivered new key performance indicators and management information suite
•
Liaised with all departments for new data tracking and auditing efforts
•
McAfee Programs Manager, Bell Microproducts 2008
An international distributor of technology products, solutions and services – London, United Kingdom
Provided McAfee product hardware and software expertise to account managers
• Liaised with McAfee to automate license renewal notification reports to sales team
• Produced and analyzed sales and logistic reports
Integration Technology Services Manager, World Wide Technology 2005-2007
A value-added reseller of IT products and supply chain solutions – St. Louis, Missouri
Managed 15 technicians; implemented new process flows, work instructions and quality audit
procedures in an ISO 9001 document management system
• Coordinated equipment purchasing for a new multi-million dollar hardware/software
integration facility
• Maintained relationships with business partners and customers
Report Analyst/Web Developer, Saint Louis University Hospital 2002-2005
A leading regional academic and teaching hospital – St. Louis, Missouri
Developed ad-hoc reporting tools, data entry scripts and intranet applications
• Managed user security roles in a medical billing software package
• Constructed departmental intranet site that included a web-based helpdesk ticket system
Data Resource Coordinator, CoxHealth 1999-2001
A non-profit health care organization – Springfield, Missouri
Responsible for billing system reporting suite and ad-hoc analysis
• Bridged gaps between executive needs and technical issues to define new reporting suite
• Delivered formatting of new patient billing statements and medical insurance claim
submission in line with the Health Insurance Portability and Accountability Act
• Created a custom program calculating physician salaries based on services billed
Education
Master of Business Administration, Magna cum laude 2005
St. Louis University – St. Louis, Missouri
Bachelor of Music, Classical Violin Performance 1996
University of Michigan – Ann Arbor, Michigan
Community Leadership
President, Merry Oaks Homeowners Association 2015
Neighborhood administrative body – Sycamore, Illinois
Board of Directors, Lutheran Family and Children’s Services of Missouri 2005-2007
A not-for-profit social services organization – St. Louis, Missouri
President, St. Louis Mini Club 2005-2007
An automobile club dedicated to the enjoyment of Mini Coopers – St. Louis, Missouri
Adam L. Ferguson 337 Merry Oaks Drive Sycamore, IL 60178 ****.*.********@*****.***
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