Customer Service Sales
Resume:
**** ******* **** **** ** Kennesaw GA *****
Ilya Belotserkovsky
Objective
Seeking a position as a Tele Tech Customer Service Representative
Experience
****-**** ******* ********** **
Telesales Representative 1
* Contacted existing cable and internet customers and upgraded there existing cable and internet packages to better packages that offer faster internet and more cable channel line up with efforts to increase customer satisfaction.
* Achieved 150% of monthly sales quota. Knowledge of Microsoft word for windows, knowledge of Excel. Excellent verbal and written communication skills
2002-2009 Kennesaw Medical Supplies Kennesaw GA
Sales Manager
* Sold mobility equipment to the general public.
* Explained the benefit of each product by evaluating each customers needs based on there medical condition.
* Achieved monthly sales goal of 200%.
* Answered inbound telephone calls from existing customers calling in with questions about their medical equipment scheduled service appointments for customers who had issues with their power wheel chairs
* Additional duties included contacting current customers and collected on past due balances.
* Additional duties included processing insurance and cash payments
* On equipment purchased.
1998-2002 MBNA Kennesaw GA
Account Manager
* Took in bound calls from current and new credit card customers and activated there new credit card accounts.
* Conducted balance transfers and cash advances to customers bank accounts..
* Retained current credit card customers by offering lower interest rates and other financial products to increase customer satisfaction.
* Increased annual revenue to 11 million dollars.
1996-1998 Mariott International. Atlanta GA
Reservations Sales Agent
* Took inbound calls from customers looking to reserve hotel rooms through out United States.
* Achieved 100% of monthly sales goals.
1992-1996 United Life Insurance New York, New York
Insurance Defense Paralegal
Duties included interviewing of clients, preparing and drafting various legal documents, legal research, preparation of legal memoranda, drafting complaints, preparing responses to complaints. Prepared questions for in house counsel in preparation for depositions. Extensive knowledge
Of West Law, Lexis/ Nexis/ Microsoft Excel, Microsoft Words, Windows 7
XP.
Education
2009-2011 Keiser University Fort Lauderdale FL
* B.A., Legal Studies.
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