Dana Gardner

Oklahoma City, Oklahoma *****

Phone: 405-***-**** Email: acobl3@r.postjobfree.com

Paul Quinn College, Dallas. TX

Certificate

Education

John Marshall High, Okc, OK, May 2006

Diploma

• Monitoring

• Management of Personnel Resources

• Time Management

• Judgment and Decision Making

Skills

• Active Learning

• Operation and Control

• Operation Monitoring

• Quality Control Analysis

Customer Service Agent, Cox Communication, OKC,OK, December 2013 -

July2014

• Developed highly empathetic client relationships and earned reputation for

exceeding sales goals.

• Collected customer feedback and made process changes to exceed customer

satisfaction goals.

• Achieved high sales percentage with consultative, value-focused customer

service approach.

Customer Service Agent, Muscular Dystrophy Association, OKC, OK, December

2010 - September 2012

• MDA is a nonprofit company that make varies outbound calls made to help

raise money for adults and children that is fighting various muscles diseases,

these fundraisers to children to summer camp and also assist with 2,000

families in the state of Oklahoma with wheelchairs, medicine, group

Work sessions, etc.

Exp.

Customer Service Agent, Bank of America, Dallas, TX, February 2010 - October

2010

• Assisted with homeowners applying for modifications to better benefit

living abilities in there different economy situations

• Updated late payments, accepted payments, the main.

• solution to my job description is to help the client with the best advice and

modification opportunity

Roadside Assistance Agent, Novo One Communications, Dallas, TX, January 2009

- February 2010

• provided customer service for Luxury rental vehicles that was in need of

assistance with roadside services.

• Quality Assurance monitor and trainer of agents to better the

professionalism and quality of the overall company employees.

• Conflict resolution proficiency

• Troubleshooting skills

• Strong problem solving ability

Tools & Technology

• Proficient with Microsoft Office Suite

• Proficient in customer account software

• Service solutions expert

Contact this candidate