Customer Service Manager

**********@*****.***

Cecelia Munoz 408-***-****

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Profile: Highly accomplished and result- driven project coordinator and

administrative professional with more than 18 years' experience in project

coordination, administration support, customer service, vendor relations

and sales support with recognized strengths in multi-tasking and problem

solving. A decisive leader and team player. With proven success in vendor

relations, multi-tasking and problem solving; works well under pressure.

Excellent working knowledge using Microsoft Excel, Microsoft Word,

Microsoft Outlook

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Skills: Strategic Planning, Outsourcing, Vendor Relations, Account

Management, Quality Assurance, Process Improvement, Team Leadership, Multi

Tasking, Customer Service, Administrative Support, Traffic Manager, Detail

oriented

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Experience:

Strategic Relations (Project Support, Vendor Management and Administrative

Support) 1995 -2014

Atari, Inc. (Formerly Infogrames, Accolade)

. Primary liaison between Atari and first party console licensors (ex.

Sony, Nintendo, Microsoft, Apple) and rating board (ESRB, PEGI, OFLC, USK

for all Atari titles.

. Managed communication between console licensors and internal teams.

(Marketing, Product Development, Operations) ensuring information was

disseminated in a timely manner

. Managed confidential information provided by internal Senior Staff (CEO,

VP Prod. Development, Legal, Human Resources and Finance)

. Coordinate meetings with CEO. VP Product Development and Senior console

management

. Develop and execute timelines to support Release Schedule, providing

strategic planning

. Develop and maintain successful partnerships with new and existing

vendors

. Analyze development processes and implement changes to improve

communication and process within Atari

. Administrative Support

. Manage set up of Atari titles in console licensor dashboards/online store

. Arrange travel and hotel accommodations for VP of Sales, QA staff

. Process expense reports

. Process purchase orders

. Review and approve all invoicing from external partners

. Order office supplies as needed

. Coordinate conference calls/onsite and offsite meetings

. Process shipments via UPS and FedEx

. Order Administration

. Process sales orders

. Provide tracking information to the account

. Processed all new releases and replenishment orders

. Process RMA

. Coordinated back orders and new release orders with Inventory Control

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