Project Manager Management
Resume:
Dubai, UAE
BARKHA GORADIA +971-*********
barkha.mehta@gmail.c
om
Project/Program Manager
ITIL Foundation, Prince 2 Foundation and Practitioner
CERT
IFIC
ATIO
SUMMA R Y
NS
Pro j ec t M anage r e f f e ctiv e i n l e a d in g a n d d irec t in g I C T p rojec t s f ro m i ncep t io n t o l aunch . M or e t han
1 0 y ear s o f p rogressiv e m an a gemen t e xperienc e a n d r epeate d s ucc e s s i n d evelo p in g p r oject
i n i t ia t i v es, d irec t in g p r o jec t p lan s a n d a chie v in g r e v e nu e p erf or manc e t ar gets.
Prin c e 2 P r ac t i t i o n e r cer t i f ie d AP M G (20 1 2)
Pr i nc e 2 Foundatio n cer t i f i e d APM G (20 1 1)
ITI L V 3 Foundatio n cer t i f ie d APM G (2011)
C AP M certifie d v i a V z lear n ( V e r i z o n Intern a l Lear n i n g Port a l 2010)
EXPERIENC
E Verizo n
C ommunication s India
Consultan t – EMEA & A PA C P rojec t
Management
June 2009 – June 2014
Verizon Communications Inc., headquartered in New York, is a Dow 30 company employing a diverse
workforce of more than 180,000 dedicated employees around the globe. Global leader delivering
innovative communications and technology solutions that improve the way our customers live, work
and play.
Prof
ile
Dedicated Project Manager for Honeywell (EMEA) to implement Managed LAN, Wireless LAN, IP
Telephony Projects. (Sep 13 June 14)
Project Management for Private IP, MPLS, Managed and Unmanaged WAN projects for APAC catering to
multiple clients. (June 09 – Aug 13)
Efficient delivery of projects to the Customer, within agreed timescales and budget.
•
Managing and mentoring resources for project delivery
•
Participation in project kick off and closure meetings
•
Setting and managing expectations throughout the project lifecycle
•
Supporting Pre sales engagement and responsible for planning in assigned areas
•
Liaising with customers, end users and vendors as required by the scope of project
•
Defining, managing and measuring key project milestones
•
Risk Assessment & Mitigation
•
Maintain contingency plans for alternative solutions for critical path areas.
•
Regular project status reports to the internal management and customer as required
•
Ensure successful project implementation via Change Management processes and procedures
•
Delivery of project information required for Invoicing
•
Tracking Lessons Learnt logs post project completion.
•
Adhere to the standard processes and procedures and project management tools as defined within Verizon
•
Business and relevant to the (EMEA) Project Office;
Corporate Accounts handled: Honeywell, Wipro, L & T, TCS, Sutherland, Intelenet, Wells Fargo, Satyam BPO,
•
Welspun, Patni Computers, John Deere & Co. & Actis
TAT A Teleservice s (TTML )
Sr . Executi ve – P rogr am Manag ement
April 2007 to May 2009
Tata Teleservices Limited spearheads the Tata Group's presence in the telecom sector. The Tata
Group includes over 100 companies, over 450,000 employees worldwide and more than 3.8 million
shareholders.
Communications is among the Tata Group's larger investments, with over $7.5 billion already
committed. The Group's objective is to provide end to end telecommunications solutions for business
and residential customers across the nation and internationally.
Prof
ile
Service Delivery & Relationship Management of the Top 10 Carriers and ensuring
•
Smooth installation of Leased Lines for them.
•
Playing a major role in meeting the team targets whilst also meeting individual targets.
•
Arranging Review meetings with customer to discuss on the Upcoming / ongoing projects with complete project
•
plan for high bandwidth order, manage escalations, expedite deliveries, site readiness, permission related
concerns. Co ordination with the internal team to complete the Link Installation on or before the target date.
Corporate Accounts Handled: Verizon, AT&T, Reliance, British Telecom, Tulip.
•
Hughes Communications
India Ltd. (HCIL)
Program
Coordinat or
November 2005 to March 2007
Hughes is the world's leading provider of satellite broadband for home and office, delivering innovative
network technologies, managed services, and solutions for enterprises and governments globally.
Prof
ile
Relationship management and revenue collection for more than 20 accounts
•
Pan India Co ordination with the customers and several internal teams to ensure smooth implementation of
•
VSAT for the Key Corporates.
HC L Inf o
syste ms
Supp ort
Coordinat or
May 2005 to October 2005
HC L Inf o s y ste ms Lt d . i s India' s Premie r Dist r i buti o n an d I T Ser v ice s and
Sol ut io n s C ompa n y . H C L I nf o s y s t ems ' h a s o n e o f t h e larges t sale s & dis t rib ut ion networ k
i n t h e co u ntr y an d pro v i d e s val u e adde d distribu t io n fo r p artners i n cl ud i n g las t m i l e
co nn ec t a n d s u ppor t i n mar k e t i n g a n d promo tion s f or T e l e c om, I T, Off i c e Automa t i o n
an d C o n sume r E l e ctro n i c s product s cove r i n g mo r e tha n 1500 0 town s acros s 66 4 d i st r ict s
i n In d ia.
Prof
ile
Handling IT care helpdesk calls along with the responsibility of managing a team
•
of Engineers and assigning them with the daily IT support tasks.
Managing regular MIS, preparing reports and Charts for daily, weekly and monthly helpdesk support
•
complaints.
Kanke i Relationshi p
Marketi n g Services
Custome r Care
E xecutive
June 2004 to February 2005
Kanke i i s a Custo m e r En gag e men t Service s com p an y tha t assist s brand s in custome r
acq u i s i t io n, custome r transac t i o n buil d i n g an d custome r relationsh i p managemen t .
Prof
ile
Inbound and outbound calling activity that involved creativity and persuasiveness
•
to retain customers and help them resolve their grievances and queries.
EDUCATION Updating customers on the current ongoing plans for mobile service provider.
•
REFERENCE
Bachelor’ s degre e i n Arts, wit h Majo r i n Sociology fro m
Mumba i Un i v ersit y (2004)
S
Kathlee n K loec k – T e a m L ead, P r o j ec t M a n ag em e n t ( V e r i zo n )
+9 1 3 2 4 9 5 5 8 2 4 1 4
********.******@****.*******.***
Ch ar l e s W o n g – M ana ge r, S e r ivc e P ro g ra m D el iv e r y ( V e r i z on)
+9 1 3-03-5-7-906**
*******.****@***.*******.***
Sur e s h V i sw an a t h a n – A ss o c . D ir, C us t ome r S e rv i c e ( V er iz o n A P AC)
+ 9 1 9 8 3 3 00 1 7 8 6
******.***********@****.*******.***
Rup a P aran j p e – M an ag e r, P ro j e ct s – ( TTML )
ADDITI O NAL ****.********@*******.**.**
INFORM A TIO
N
D a t e o f B i r t h: 8 t h J u l y 1 9 83
M arita l S tatus : M arried
Interests : R eadin g & C roche t M aking
Vali d U A E d rivin g L icense
Contact this candidate