Human Resources Customer Service

La Tanya Hoard

Human Resources Assistant

Louisville, KY

*.*****@*********.*** - 502-***-****

Key Skills

Office Management, Employee Orientation/Onboarding & Development and Training, Client Relationships,

Benefits Enrollment, Payroll Processing, Internal and External Customer Service, Database and Records

Management, Benefits Enrollment, Data Entry, Executive and Administrative Support, Reports and

Spreadsheets, Complaint Handling, Supplies Management, Clear and Concise Interpersonal Communication

Skills, Excellent Time Management, Sensitivity to Confidentiality. Ability to work under pressure in a faced

paced environment with little or no supervision.

Computer Skills: Proficient experience using Outlook, Word, Excel and PowerPoint in a Windows operating

system. Demonstrated ability to learn new computer programs quickly.

WORK EXPERIENCE

Human Resources Assistant

Bryant Heating & Cooling - Louisville, KY - May 2014 to Present

Responsibilities

• Assist Business Office/Human Resources Manager in carrying out various human resources programs and

procedures for all company employees. Track and report on HR metrics.

• Benefits enrollment, eligibility and data management. COBRA administration. Process and track FMLA

requests.

• Submit applications to insurance carriers, claims resolutions and change reporting.

• Complete and file all documentation into the employees’ personnel file, including I-9 requirements, within

72 hours of hire.

• Implement and maintain filing system, both paper and computer.

• Maintain employee records and files to ensure regular updates and compliance.

• Complete and file First Reports of Injury to ensure accurate and timely filing of Worker’s Compensation

claims.

• Facilitate new hire orientations and process new hire paperwork.

• File EEOO-1 reports; maintain other records, reports, and logs pertaining to applicant flow procedures.

• Review and verify documents for accuracy and completeness and assist with the tracking of departmental

and company measurements that support the accomplishment of the company’s strategic goals.

Human Resources Assistant

Revere Plastics Systems - Jeffersonville, IN - July 2012 to March 2014

• Verified I-9 documentation and maintained database current. Updated Human Resources spreadsheet with

employee change requests and processed paperwork. Accurately filed all Human Resources documents.

• Maintained the (HRIS) Human Resources Information System database and generated scheduled and

requested reports to assist management along with AAP logs (Applicant, Termination and Promotion).

• Conducted onboarding process for new hire orientation and benefits enrollment for new employees.

Processed all information on new hires and complete file, including On the Job Training.

• Processed weekly payroll, updated changes in payroll system. Responsible for sorting payroll checks as well

as distribution.

• Scanned confidential documents into electronic filing system and categorized them for retrieval and review.

• Interfaced with internal and external contacts regarding business unit administration issues and concerns.

Assisted with Production and Administrative support, as requested.

• Performed general office duties that included: word processing, data entry, auditing documents, answering

phones, greeting visitors, maintaining calendars, making travel arrangements, reserving conference rooms,

and coordinating meetings.

Account Manager

Revere Plastics Systems - Louisville, KY - January 2012 to April 2012

Made a high influx of out bound calls to refund anticipation loan debtors.

* Provided internal/external customer service regarding disputes and service requests.

* Located and monitored over due accounts, using computers and a variety of automated systems. Negotiated

payment arrangements and settlements on delinquent loans.

Teacher Associate

City Schools - Kansas City - North, Kansas, US - August 2008 to November 2011

• Successfully implemented lesson plans and instructions in the absence of the regular classroom teacher;

fostered a positive classroom environment in order to maximize instructional time.

• Maintained discipline and classroom control that fostered a productive learning environment in accordance

with school policies.

• Established effective working relationships with staff and students.

Behavior Specialist

Indianapolis Public Schools - Indianapolis, IN - January 2006 to July 2008

• Facilitated a behavior modification class to students assigned to the (ISS), In School Suspension Program.

Conferred with students individually or in groups to modify unacceptable behavior and emphasize positive

skills.

• Assisted with remedial reading intervention and filled in as a substitute teacher as needed.

Credit Analyst/Underwriter

(HSBC )Hong Kong Shanghai Banking Corporation - Carmel, IN - August 2003 to June 2006

• Approved/denied credit loan applications within a prescribed time frame from an inbound call center.

Reviewed credit bureau profiles to establish credit limits. Closely adhered to a call-handling schedule.

• Used the call center’s software programs and computer systems to resolve and track client issues.

• Maintained sensitivity to confidentiality. Reported to other functionally units when demands of the business

unit required it.

EDUCATION

Bachelors of Science in Business Management

Indiana Business College - Indianapolis, IN

March 2008

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