Supervisor - Customer Service

Ejay Patrick M. Salas

**-* ******** ******, ******** Do a Josefa

Quezon City 1113

Contact Numbers: (63) 0922- 8195509 & (02) 7110995

Email Address: ******************@*****.***

CAREER PROFILE:

Retail & Online Marketing

Retailer

2010 - present

. Health Products & Food Supplements

Access Worldwide Incorporated (E*TRADE)

Team Lead - Operations

2006 -2010

. Initiate actions to insure optimal response times and service

levels; handle escalated matters; approve credits & wire transfers.

. Analyze team and individual statistics; prepare reports; devise

and implement incentive programs to improve stats while maintaining

Quality.

Access Worldwide Incorporated (E*TRADE)

Financial Service Representative

2005-2006

. Assist customers with account - related issues; process research

(documents) & disbursement requests.

. Provide product information & web guidance to customers.

Access Worldwide Incorporated (E*TRADE)

Customer Service Representative

2005

. Handle incoming calls & transfer calls to proper department for

account specific concerns.

. Provide website directions & password recovery guidance.

.Log in information provider (password resets) for customer's online

& IVR access.

OTHER WORK EXPERIENCE:

AGRA & ASSOCIATES (LAW OFFICE)

1997-2005

Legal Researcher/ Reviser

EDUCATIONAL BACKGROUND:

Philippine Christian University - Bachelor's Degree in Economics

1994

REFERENCES:

Ma - Anne Montesa

contact details

available upon request

Manager - E*TRADE Financial

Ronald Grospe

contact

details available upon request

Senior Technical Representative - Acquire Asia

Zyra Joy Santos - Salva

contact details

available upon request

Operations Manager - Access Worldwide Incorporated

Contact this candidate