Customer Service Medical

Beatrice Lones

**** ******* **** 630-***-****

Apt 1322 ***********@*****.***

Aurora, IL 60502

PROFESSIONAL SUMMARY

Strong interpersonal skills and a talent for analyzing problems, developing and simplifying procedures. Long term interest in

becoming a member of the health care industry as well as helping improve quality of care for those that are serviced.

SKILLS PROFILE

• Able to learn new software applications quickly

• Extensive knowledge and experience in delivering excellent customer service.

• Portray exceptional interpersonal, office etiquette and professional communication skills.

• Strong attention to details, great mathematical skills and able to work effectively with others.

• Proven ability to prioritize and handle multiple tasks in a challenging deadline oriented environment.

• Gained extensive experience of coding and HIT skills through the completion of a coding and HIT practicum.

• Knowledgeable of medical terminology, medical insurance/billing and ICD-9 CM/CPT and ICD-10 CM/PCS coding,

Quadra Med, Quantim Encoder and 3M Encoder.

EDUCATION

Rasmussen College

Associates of Applied Science -Health Information Technology 09/2014

COMPUTER SKILLS

• Window, Vista, Window XP

• Access, PowerPoint, Word, Quick Books

EMPLOYMENT EXPERIENCE

FIS Management Services

Remittance Processing Clerk 02/2014-Present

• Supports training activities designed to enhance opening skills, PC skills, number retention and keying skills in order

to meet the standards of a highly sensitive environment.

• Assists management in ensuring all divisional guidelines and polices are enforced.

• Organizes the work, set short-term priorities, monitors all activity, and ensures timely and accurate completion of the

work.

• Research and responds to customer inquiries via phone, email and computer based systems.

Fiserv Inc.

Lock Box Work-flow Coordinator 02/1999-08/2012

• Operates the Lockbox Wausau/DMP system necessary to access client specifications, processes batches perform data

entry, balance invoices, and encodes checks and deposit tickets for client transaction posting.

• Creates transmission data, scan images obtain and verify reports and performs other related tasks to meet internal

deadlines and external client deadlines.

• Became key resource for training new hires.

• Directed 12 associates daily on processing requirements, work-flow distribution, analyzing and answering processing

questions and prioritizing task.

Contact this candidate