Customer Service Registered Nurse

Gladys Ruiz

Registered Nurse - CORNERSTONE HOSPICE

Auburndale, FL

****.****@*****.*** - 863-***-****

WORK EXPERIENCE

Registered Nurse

CORNERSTONE HOSPICE - Orlando, FL - 2011 to Present

Provide and manage provisions of home and long term care nursing

• Manage caseloads for at-home and facility-bound and terminally ill patients.

• Follow plans of care to provide clients with the highest level of comfort and quality of life.

• Educate patients, families and care givers on medical choices and methodologies.

• Assess patients weekly to identify necessary plan revisions.

• Coordinate and consult with physician for labs, procedures and medication management.

• Present evidence and seek interdisciplinary expertise to coordinate optimal care.

• EMR record all pertinent medication information. Assessment, care plans, medication list and medical Hx.

• Gather information on patients and family psychological, social and spiritual dynamics and incorporate

findings into care plans.

• Coordinate with triage call center for emergent and non-emergency weekend visits.

• Coordinate with the teams and the primary nurses to provide the highest level of care.

Phlebotomist

Apheresis Tech - 2010 to 2011

FLORIDA'S BLOOD CENTERS/One blood Clermont, Florida

• Obtains medical history and vitals from donors and/or patients.

• Performs phlebotomy and collection procedures to collect blood or blood components.

• Displays excellent customer service and professionalism towards all customers.

• Assists with the recruitment of potential apheresis, and bone marrow donors.

• Performs all phases of therapeutic apheresis and documentation, procedures including plasma exchanges,

red blood cell exchanges, cellular depletions, leukapheresis, and transfusions while ensuring safe and

appropriate care of patient in accordance with applicable regulations and HIPAA guidelines.

• Performs apheresis procedures as needed in emergency situations.

• Performs other essential blood center duties, procedures including whole blood, autologous, and therapeutic

collections.

• Coordinates closely with nurses at various hospitals to arrange therapeutic apheresis treatments in

conjunction with other required therapy to allow continuity of patient care.

• Assess patient status relative to therapeutic apheresis, prior to and during procedures, and evaluate patient

medication for compatibility and safety of apheresis procedure and determine when to contact the physician

Patient Service Technician/Nuclear Medicine Assistant

ST. JOESPH MERCY HOSPITAL, Nuclear Medicine Dept - Pontiac, MI - 1999 to 2004

Verified exams, processed film for exams.

• Clean and sanitize procedure rooms

• Responsible to reorder and stock supply room.

• Prioritize patient daily care according to acuity and scheduled patient procedures

• Assist patients while in the radiology dept, take vital signs, prep for procedures, draw blood.

• Maintain and set up camera rooms.

• Perform preventive maintenance on emergency equipment

• Assist with patient and family education

• Certified in CPR

• Trained in Phlebotomy

• Utilize PC to enter and retrieve patient data

• Answer multi-line phone, operate fax and copy machine

EDUCATION

Associates in applied science in Nursing

Florida's Hospital College of Health Sciences - Orlando, FL

2009

ADDITIONAL INFORMATION

CPR certified

Bilingual spanish/English

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