Customer Service Representative

Aleesha Watson

**** ***** **, **********, ** **212 814-***-****

*******.**.******.********@*****.***

My objective is to contribute to the customer service industry in a

positive manner. It's more than refreshing to obtain world-class service

when calling into a corporation or walking into a store front's

establishment; that's what I strive to provide to any company upon

employment.

EXPERIENCE

(September 2013- Present) Randstad USA Louisville, KY

Administrative/Clerical-Customer Service Professional III

I am required to handle all 24 hour telephone customer service

responsibilities for numerous high profile financial clients. I process

payments, troubleshoot the credit card website we utilize for our clients

and answer any questions about a commercial account upon request of the

card holder. I also handle e-mail inquiries reflecting account issues as

well. I handle credit accounts specifically; however I am equipped with

knowledge from 5 different departments.

(August 2013) Charitable Resource Foundation New Albany, IN

Charity Retrieval Agent

While employed with CRF, I was required to make outbound calls collecting

donations for specific agencies that we serviced privately and nationally.

I worked closely with agencies such as Kid's Wish Foundation, the Disabled

Veterans Foundation, & a cancer research team that studied cures for the

whole spectrum of cancer patients nationwide.

(October 2012- February 2013) Outback Steakhouse Erie, PA

Dishwasher

At Outback, I was the dishwasher for the restaurant. I was expected to

wash, scour, and sanitize all china, glasses, and cooking ware according to

the Health Department guidelines. I placed all the clean dishes back in

their correct stations in the kitchen and also assisted the cooks with

collecting any additional items from the cooler or freezer that needed

restocked during the dinner rush.

(March 2012- July 2012) Dial America Erie, PA

Telemarketer

Dial America was my first telemarketing position, where I was able to gain

a tremendous amount of knowledge and polish my assertiveness on the phones.

I was required to call existing customers of 5/3rd Bank and coerce them to

apply for a new credit card account. I also informed them of different

perks that were available with the card upon sign up. We also had to call

competitor's customers and offer them perks to change banks as well.

(November 2011- February 2012) West Corporation Erie, PA

Customer Service Representative

While employed with West, I was required to process inbound calls for

different products and services that were advertised on television. We had

to participate in verbatim sales as well as cross-selling and up-selling

products to customers to raise product awareness and create more revenue

for the client. I also was involved with audio transcription as well. I was

able to average approximately 30 records per hour.

(June 2011- October 2011) Blair Corporation Erie, PA

Mail Order Specialist

Working with Blair Corporation, I was exposed to mail order catalogue

sales; which were geared toward the elderly age demographic. The position

had taught me pace with customers as well as patience. The customers would

call in and provide me with a list of items they would like to place an

order for and I would process them using their POS computer system.

(September 2009- August 2010) Country Fair Inc. Erie, PA

Team Member

Country Fair was my first position in the customer service arena. I handled

cash register sales for all of the convenience store merchandise, process

lottery tickets and assist with gas sales. I also worked in the deli

department where I made sub sandwiches fresh to order as well as keep the

store tidy.

EDUCATION

[August 2007- June 2011]

Central Tech High School Class of 2011 Honors Academy Graduate Erie, PA

I graduated from Central with a 3.1 GPA and accelerated placement in the

honors academy and finishing with an additional mathematics and science

course.

Central Tech is a vocational school where I took a specialty of Microsoft

IT Academy. I learned the ins and outs of the Microsoft Office suite and

also received training in programming languages and HTML coding.

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