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Customer Service Sales

Location:
Florida
Posted:
February 14, 2015

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Resume:

James Fisher

Enthusiastic leader in health & fitness, sales, event management and production,

entertainment and social media.

Boynton Beach, FL 33426

acobdk@r.postjobfree.com - 704-***-****

Extensive Customer service experience, recognized numerous times as a top customer service

representative.

- Familiar with a wide range of Social media marketing best practices including management software, multiple

social platforms, analytics, metrics and KPI's to optimize performance.

- Sales and customer recruitment success as evidenced by launching an adult sports league with the largest

member group in the city at the time of launch.

- Proven ability to manage over 20 individuals.

- Innovative and creative problem solver, attentive to details; proven ability to quickly learn and adapt and

create, as acquired through years of teaching experience.

- Strong multitasking and solid computer skills including Microsoft Office, Excel and PowerPoint proficiency.

- Excellent communication and interpersonal skills with great ability in teamwork and individual environments,

voted class president in a graduate program.

- Solid success in earnings based on sales through years of hospitality service, including winning wine sale

competitions.

- Division 1 college track and field athlete - 4 years.

WORK EXPERIENCE

Member Engagement Advisor / Social Media Manager / Run Coordinator

Life Time Fitness - Raleigh, NC - July 2014 to December 2014

Responsibilities

Exceeded member Acquisition and retention quotas, increase qualified leads through social media strategies

along with varying traditional and aggressive prospecting methods.

Run Coordinator/Local Social Media Facebook Manager

Life Time Fitness - Matthews, NC - July 2013 to July 2014

Developed and coordinated the running program following Life Times Healthy Way of life mission.

- Responsible for bringing the run program among top quarter of Life Time run programs in the nation within

3 months of hire.

- Maintained communication with run group members, staff department heads, general manager and corporate

leadership by preparing schedules, weekly e-mail updates, phone calls and providing race entry forms,

handouts, running tips, and constant social media engagement.

- Launched new training program and gained recognition as the #1 small box Life Time Club for training and

#5 among all clubs nationwide.

- A key individual in Facebook Social Media Strategy for local club, repurposing content strategy, monitoring

analytics, listening to conversations and responding, fostering growth, increasing social engagement as well

as, acquiring new gym memberships.

Owner

LastLeg Events - Charlotte, NC - January 2013 to December 2013

Created and launched new local event company

- Provided timely excellent customer service within the event industry to event registrants.

- Built necessary relationships as to launch first event.

- Participated in all aspects of company creation.

Service Team Member

Frankies Italian Grille - Charlotte, NC - 2010 to 2013

Proven drive to sales success by winning monthly wine sales contests.

- Provided timely customer service with a focus on excellent hospitality.

- Addressed and solved problems when necessary.

- Worked in a team and as an individual in fast-paced environment.

- Adapted to changes and additions to company procedure quickly and efficiently.

Analytical Chemist

GlaxoSmithKline - King of Prussia, PA - 2007 to 2008

Perform development, release and stability testing on pharmaceutical drug products in strict adherence to

cGMP regulations.

- Testing includes composite assay, content uniformity, dissolution and general appearance.

- Train and work with GSK HPLC and dissolution bath platforms (Apparatus I, II and III), UV/Vis, titration

systems, and other support equipment.

- Maintain up to date training record through reading/understanding EOPs/GUIs/POLs/SOPs, safety training,

annual GMP training, hands-on lab training etc.

- Prepare solutions (buffers, mobile phases, diluents, etc.) and standards required for testing.

- Use Windows based software including Empower (chromatography system), Electronic Experiment, IMMS

(document management and archival system), iMAS, iStab and other GSK related computer systems.

- Maintain training current in cGLP/cGMP practices.

- Understand Design for Manufacture and Quality by Design Principles.

Lab Instructor - Biology

Central Piedmont Community College - Charlotte, NC - 2004 to 2007

Instructed Biology and Anatomy/Physiology classes.

- Administered and maintained undergraduate bio laboratories.

- Extensive teaching experience in a scientific environment.

- Developed and refined interpersonal and communication skills.

- Learned new advanced subject and course material in short time period.

EDUCATION

Bachelor of Science in Biology

East Carolina University - Greenville, NC

2001

SKILLS

Event organization, Event Coordinating, Social Media Strategy, Social Media Managing, Health, Fitness



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