Manager Customer Service
Resume:
Jeff Christianson
**** ******* **. ***** ** *****
Phone: 951-***-**** Mobile: (951) 909-***-**** Email: ******************@*****.***
Corporate Parts Manager
An accomplished and professional leader with twenty five years of profitable business experience in the
transportation industry. Very experienced and highly capable leadership at all levels.
Areas of Strengths
Customer service driven Vendor relations Product forecasting
Inventory control management Cost savings P/L spreadsheet
Advertising Kaizen, Six Sigma MRP and BOM functions
Executive Experience
NEW TRUCK FLEET SALES: TEC EQUIPMENT – La Mirada, CA
Recruited for a fleet truck sales position at a new truck dealership. Highest ethics, honest dealings
with customers and vendors. Developed sales strategies and set challenging sales goals to ensure peak
performance.
o Cultivate rapport and maintain key client relationships to successfully sell new truck.
o Ensure optimal experience for each client from initial contact to final delivery.
PARTS OPERATIONS MANAGER: TEC EQUIPMENT - Fontana, CA
Promoted to a position as parts operations manager with TEC equipment a Mack & Volvo truck
dealership. True believer in partnerships with customers by creating common objectives.
Achieved a net profit increase of 3% in the first year of parts department management.
o
Supervised a staff of forty five part department personnel within two locations.
o
Suggested and executed plans for restructuring the parts warehouse layout that produced
o
300% improvement in receiving and restocking efficiency.
Landed a single product purchase that accounted for $500,000 in sales with 24% profit.
o
Implemented a computer hardware upgrade that increased sale order taking process by
o
25%.
PARTS OPERATIONS MANAGER: MARATHON COACH - Beaumont, CA
Trained for a position of leadership for a new sales and service location in southern California.
Experienced with the processes and procedures of a Prevost Motor Coach dealership service center.
Researched and supervised a companywide equipment upgrade that produced $50,000 a
o
year in time savings.
Negotiated an inventory cleanup with two venders that eliminated $100,000 worth of dead
o
inventory.
Composed detailed purchasing and inventory plans for a new service center startup
o
location.
Established a FREON reclamation plan that converted a disposal expense to a profit
o
generating sale item.
Jeff Christianson Page 2
MANUFACTURING PURCHASING AGENT: MARATHON COACH - Coburg, OR
Directed processes for orders and the manufacturing of custom products of a Prevost Motor Coach
converter. Reconciled multimillion dollar credit card accounts. Interacted with other departments to
fulfill their production needs from purchasing. Formulated stocking levels and lead times for
electronic, electrical and manufactured products used in the construction of luxury motor coaches.
Operated custom ROI® software to establish lead times, safety stocks and min-max
o
orders.
Collated all daily and weekly production figures to establish proper inventory demands.
o
Worked with vendors to insure just in time inventory levels.
o
Achieved a technical understanding of all electronic, electrical and manufactured parts
o
used.
Raised end to end quality with suppliers through close inspection of materials,
o
implementation of stringent standards, and prompt supplier replacements as needed.
OPERATIONS MANAGER: DC METALS - Eugene, OR
Managed activities involving operations of a scrap metals processing company. Established a highly
productivity team with a successful organizational system. Evaluated market conditions in order to
control the purchasing and sales of processed metals.
Facilitated operational directives including; inventory control, cash reconciliation, AR/AP,
o
budgeting and forecasting.
o Executed processed metals marketing placement and promotions to elevate sales.
o Investigated new markets and uses for the processed metals.
o Negotiated sales contracts of raw metals with international metals brokers.
o Ensured compliance with all health and safety regulations for a staff of
eighteen.
ASST. PARTS MANAGER/TAMS COORDINATOR: NAPA AUTO PARTS - Eugene, OR
Establish and implemented procedures and processes to ensure the efficient operation of a national
aftermarket parts operation. Worked with corporate sourcing departments to ensure that the
aftermarket parts channels are robust.
Managed a staff of ten insuring that all company procedures and policies are followed.
o
Maximized customer satisfaction, service and retention.
o
Created a team environment with the use of healthy competition.
o
Implemented team training programs, new and current employee reviews.
o
Continually reviewed delivery operations to insure customer satisfaction.
o
Experienced with product merchandizing and placement.
o
Jeff Christianson Page 3
Employment History
TEC of CALIFORNIA Mack & Volvo dealership - La Mirada, CA / Fontana, CA.
New Truck Fleet Sales / Parts operations manager, 2010 to present
MARATHON COACH INC. – Beaumont, CA / Coburg, OR.
Parts department manager / Purchasing agent, 2000 to 2010
LUCAS TRUCK AND EQUIPMENT Mack & Volvo dealership - Coburg, OR.
Inside/outside parts sales, 1996 to 2000
DC METALS – Eugene, OR.
Operations manager, 1994 to 1996
NAPA AUTO PARTS – Eugene, OR.
Asst. Parts manager –TAMS Coordinator 1990 to 1994
UNITED AUTO ELECTRIC – Springfield, OR.
Outside parts sales 1989 to 1990 More information available
Affiliations
APICS – Inland Empire Chapter WILLOWALK HOA – President
Education and Training
Proficient with Microsoft Office System® including Microsoft Word, Excel, PowerPoint and Outlook
ADP® and ADP® Drive, EPICOR®, ROI® including ERP, MRP, Min-Max and safety stock processes.
Proficient with Macktraq®, Volvo TM2®, Cummins Quickserve Online®, Macknet Parts®, Volvo
Compass®, Autocar LLC®
• CPIM course study continuing
Association for Operations Management (APIC)
Institute for Supply Management (ISM) • CPM course study continuing
Management Development • Marathon Coach – Coburg, Oregon
Supervisory Series 1-6 • Lane Community College – Eugene, Oregon
ASE Courses & Certificates • University of Oregon – Eugene, Oregon
Mack and Volvo Truck Academy, Courses & Certificates
Salt Lake City, UT. – Portland, OR. – Greensboro, NC. – Allentown PA.
TMI Precision Truck Training • Heavy – Duty Truck Training
To this day I continue to study and search the path of knowledge and education with the intended goal of
increasing my ability to perform my duties better and provide the best result for my employer.
• Will relocate and travel frequently
Contact this candidate