Customer Service Administrative Assistant
Resume:
Nicole F. Carter
Norcross, GA 30071
Telephone: 770-***-****
Email: ********@*******.***
OBJECTIVE:
Dynamic and detail oriented Customer Service Representative with
multilingual abilities. Exceptional expertise in client relations,
dispute resolution and team building. Ability to effectively resolve
disputes and create innovative solutions that meet the needs of the
customer while still comply with company policies and procedures.
Organized and results driven professional with ability to improve
productivity and build cohesive teams.
Core Qualifications:
Supervisor experience
Proficient in all Microsoft applications
Administrative Process
Strong organizational skills
Strong written & Verbal communication skills
Attention to detail
Account Management
Dispute Resolution
Attention to detail/ Excellent follow up skills
Cross Selling Strategies
Experience:
Comcast Spotlight
Traffic Coordinator
2014- Present
Responsible for scheduling and ensuring commercial advertisements air on
cable networks per a client's contract. Works with moderate supervision/
guidance. Is accountable for individual results and impact on team.
Provides superior services and deliverables to both internal and external
customers. Effectively analyzes issues, making sound, timely decisions.
Adapts to changing conditions and challenges, seeking opportunities to
continue to learn. Operates as an effective team member, values the
differences in each person and demonstrates an inclusive style that
fosters dialogue and interactions in a collaborative workplace.
Comcast Business Services
Product Sales Coordinator II
2012- 2014
Data Entry, I key business services orders from the time they are
submitted from the sales rep and follow it all the way through
installation, call business clients to confirm services and installation
dates. I am also the assistant team lead in which in the absence of the
team lead I monitor and respond to the expedite box, reports, assist
agents when needed.
Comcast Cable Company
Interim Supervisor
Temporary (3 months)
2012
I monitored agents while they took live calls and assisted agents as
needed, assisted with live escalated calls, assisted with one on one
weekly meetings, walked the floor to assist agents, approve credits,
weekly reports. I had a team of 8 agents.
Comcast Cable Company
Repair / Billing
2012
Troubleshoots and resolves technical problems over the phone in a
single customer interaction to maximize the customer experience, with
demonstrated ability to articulate relevant information and directions,
assisted with floor support when needed. In an organized and concise
manner. Promotes and sells services, enters and confirms sales,
consistently meets or exceed established goals and performance
Metrics and achieves overall performance goals of the organization.
COMCAST CABLE COMPANY
2010-2011
COLLECTIONS
I took inbound calls on past due accounts, collect full balances, explain
bills to customers, make promise to pays and monitor the accounts,
disconnect accts that have not met promise to pay, reconnect services
after bal has been paid.
Ygnition Networks
Customer Service/Technical Support Supervisor
2007-2010
I was a supervisor in a call center for a cable/internet/VoIP company
managing my team of 15 people, making sure that sales goals were met and if
not, providing one on one coaching, weekly reviews, making sure my teams
stay updated with important information, payroll, and new hire interviews.
Northwest Staffing Resources
Administrative Assistant
2004-2007
I worked for a temporary staffing agency that placed me on several
different Administrative Assistant positions such as Department of
Development and Environmental services, King County Jail, Alta Escrow,
Harborview Medical Center and Columbia Health Center. In these various
positions I performed Administrative duties such as filing(alpha/numeric),
faxing, data entry, accounting, answering phones, purging old files,
creating new files for new clients, scheduling, working with a variety of
people and reserving conference rooms.
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