Customer Service Sales

CHRIS BLAIR

**** *. ********* **, *******, WA, **208

Cell# 509-***-****

Home# 509-***-****

EMAIL: *********@*****.***

OBJECTIVE:

I am seeking a career where I can utilizing my Customer Service, Technical

Support, Supervisory and Management experience. I am very honest, reliable and hard

working. I have spent more then Twenty years in Customer Service, Technical Support,

Sales and Management.

SUMMARY OF QUALIFICATIONS:

Management Quick Books

Marketing Payroll

Sales Bookkeeping

Multi Phone Systems Data Entry

Training & Evaluations Collections

Customer Service Technical Support

Administrative Credit Report Analysis

Human Resource MedicalRecords

Scheduling Outlook

Shipping & Receiving Windows Programs

Multi Tasking MS Word

Collections Works Excel

Citrix Sharepoint

Powerpoint Unisfair

EMPLOYMENT:

West Corporation

Current / Starting date, March 2014

Bank Of America Customer Care Associate

Inbound calls working with Home Owners, Lawyers, Real Estate Agents and other 3rd

party Companies. Working as a liaison between many different departments of Bank Of America.

My primary duties include, SHORT SALE, REO (Real Estate Owned) properties and HELOC

Home loan accounts. I play many different rolls depending on the call that comes in at any given

time. I do Status Updates, Initiations of SHORT SALES, Initiation of HELOC SHORT SALES.

Help Interested Buyers that call in about Real Estate Owned properties owned by the Bank that

have been Foreclosed on in there area. Help concerned neighbors of empty properties where

there might be Squatters or damage been done or being done, Illegal activities going on, ETS. I

Follow hundreds of Procedures in order help the caller with there request. Duties include but are

not limited to, Escalations, Trouble shooting, Customer Service and many Administrative duties.

Work with two Computers screens with over 25 different Programs open at any given time. I strive

to stay to compliant with Bank Of Americas and West Corporations Guidelines at all times.

Bank Of America Merchant Services

September 2012 - September 2013

Client Support Specialist

Did inbound and outbound calls taking care of Banking Services, Internationally for

Merchants around the globe. Worked as a liaison between many different departments. Duties

include but are not limited to Credits, Refunds, Account Closures, Reinstatements of Accounts

and many Administrative duties. Explaining to Merchants what Rates they are paying and the

fees attached to that specific Rates. I Followed hundreds of Procedures in order to assist the

Merchant with their request. Worked with two Computers screens with over 30 different Programs

open at any given time. Credit Card Terminal Programming, Trouble Shooting and

Replacements. I strive to stay to compliant with Bank Of Americas Guidlines at all times.

Sykes Enterprises / Sam's Club

September 2010 - July 2011

Customer Service Representative

Took inbound calls and assisted Sam's Club members with their Account Information.

Dealt with issue solving as well as Technical Support and Data Entry. I was very accurate on

inputting all information in the Data base that concerned each Sam's Club Member. I never had

any complaints by members about the way that I handled them and there Accounts. If I was

unable for any reason to assist the member I would transfer the member to a neighboring

department within Sam's Club. Though In most of the situations I encountered with the members I

was able to deescalate and solve the problem. I did such a good job that I was given a raise after

being there only 4 months.

CSL Plasma Center

December 2008 - March 2010

Reception Technician

Greeted, signed in and evaluated donors. Evaluated donors plasma levels to attest they

were a suitable candidates for donations. Read and implemented Medical terminology on each

donors Medical paper file & inputted it correctly in CSL’s DMS system. I was also trained on the

rules of HIPPA and was constantly updated of all changes. I was so good at my job that

Management kept me in the Reception area instead of cross training me to the Donor floor.

Sears Marketing

November 2004 - May 2008

Marketing Consultant - CSR

Contacted Sears/Kmart clients to offer discounted Protection Agreements on recently

purchased products. Cold called clients and sold Protection Agreements on recently purchased

products. Extended Protection Agreements on already established customer products and

accepted method of payments to do so. Was in the highest production tear witch was RMR’s. I

sold over $3000,000 million dollars in Protection Agreements yearly.

DSI Financial

March 2002 - November 2004

Financial Consultant

Negotiated percentage rates on interest baring loans with debtors, credit card companies,

and financial institutions for clients. Discussed with clients how to pay off their debt faster.

Created a portfolio to show clients what they would be saving. In the Sales department I

contacted clients about using DSI's services. I contracted clients for Financial Consulting services

and took method of payment to do so. I did such a great job for DSI Financial and there clients,

that the Human Resources Director of DSI gave me a letter of recommendation. After shutting

this division down they transferred me to the Sales department and finally they shut the Sales

department down and laid me off.

Lifetime Safety Security

October 1998 - March 2002

President - CEO

Oversaw and trained 20-30 employees at any given time, Telemarketers, Sales people,

Installers and Office Staff. My responsibilities included but were not limited to Management,

Customer Service, Training, HR Duties, Payroll, Collections, Shipping & Receiving, Scheduling,

Marketing and Field Sales, as well as Telemarketing. One of my strong specialties is composing

scripts. I was active and involved in all aspects of all departments in my Security Company, the

Business end and Employees.

EDUCATION:

GED 1995

References upon request

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